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121.发明专利
公开(公告)号：BR112012030638A2
公开(公告)日：2016-08-16
申请号：BR112012030638
申请日：2011-02-14
Applicant: BANK OF AMERICA
Inventor： SHIRBABADI DARYOOSH
IPC: H05K5/00
Abstract: método e aparelho para reduzir claridade e/ou aumentar privacidade de um dispositivo de autosserviço. um método para minimizar claridade e/ou aumentar privacidade para um usuário de um dispositivo de autosserviço é fornecido. o método pode incluir dispositivos mecânicos tais como um visor e/ou cobertura fixos ou uma tela de sobreposição de redução de claridade articulada operada por usuário. o método pode incluir adicionalmente usar sensores que detectam os olhos do usuário e outros sensores para detectar uma fonte de luz que produz claridade. informação proveniente destes sensores que ser enviada para um sistema controlado por computador que opera um sistema de atuadores. os atuadores são operados pelo computador em resposta às entradas de sensor para ajustar o ângulo de tela em relação ao usuário para minimizar claridade para esse usuário e/ou aumentar privacidade contra olhos ou câmeras observando clandestinamente.
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公开(公告)号：GB2534692A
公开(公告)日：2016-08-03
申请号：GB201600616
申请日：2014-06-19
Applicant: BANK OF AMERICA
Inventor： JOSEPH TIMEM , DONALD PERRY , JENNY ROSENBERGER , DAVID KARPEY
Abstract: Methods, systems, computer-readable media, and apparatuses for handling calls based on a voice biometric confidence score are presented. In some embodiments, a computing device may receive a voice sample associated with a telephone call. Subsequently, the computing device may determine a voice biometric confidence score based on the voice sample. The computing device then may determine to route the telephone call to a certain endpoint based on the voice biometric confidence score.
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公开(公告)号：GB2533492A
公开(公告)日：2016-06-22
申请号：GB201600614
申请日：2014-06-19
Applicant: BANK OF AMERICA
Inventor： JOSEPH TIMEM , DONALD PERRY , JENNY ROSENBERGER , DAVID KARPEY
Abstract: Methods, systems, computer-readable media, and apparatuses for utilizing voice biometrics to prevent unauthorized access are presented. In some embodiments, a computing device may receive a voice sample. Subsequently, the computing device may determine a voice biometric confidence score based on the voice sample. The computing device then may evaluate the voice biometric confidence score in combination with one or more other factors to identify an attempt to access an account without authorization.
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公开(公告)号：GB201600613D0
公开(公告)日：2016-02-24
申请号：GB201600613
申请日：2014-06-19
Applicant: BANK OF AMERICA
Abstract: Methods, systems, computer-readable media, and apparatuses for selecting authentication questions based on a voice biometric confidence score are presented. In some embodiments, a computing device may receive a voice sample. Subsequently, the computing device may determine a voice biometric confidence score based on the voice sample. The computing device then may select one or more authentication questions based on the voice biometric confidence score.
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公开(公告)号：GB2520416A
公开(公告)日：2015-05-20
申请号：GB201417894
申请日：2014-10-09
Applicant: BANK OF AMERICA
Inventor： HOEN PHILIP HUDSON IV , HELLER RYAN SCOTT
Abstract: A system, method, or computer program product for determining most effective call parameters for a representative-customer interaction for a representative working to recover payment in arrears, comprising: retrieving call history data and date of payment data; correlating the call history data and the payment data; determining success information based on the correlation of call history data and payment data; and presenting the success information to the representative for improving likelihood of future success. Aspects include: the call history data comprises information regarding timing of calls made between representatives and the customer and payment data represents timing of payments made by the customer; correlating the call history data and payment data comprises: determining which calls were made proximate in time to payments being made and wherein determining success information comprises: determining which phone numbers correspond to the determined calls. Further aspects include retrieving call history data and determining best time and/or channel for contacting the customer in order to achieve customer contact.
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Patent Agency Ranking
公开(公告)号：IN339KO2010A
公开(公告)日：2015-05-15
申请号：IN339KO2010
申请日：2010-03-26
Applicant: BANK OF AMERICA
Inventor： TOOMEY BRIAN L , WHALEN JOHN N JR , HOBART ERIC B
IPC: G06F15/16
Abstract: In general, embodiments of the present invention relate to methods and apparatuses for managing electronic discovery, and more particularly, for communicating a preservation notice and/or a survey to and/or from a custodian in an enterprise. For example, in some embodiments, a method for electronic discovery management is provided, where the method includes: (1) creating an electronic discovery matter; (2) adding a custodian to the electronic discovery matter; (3) creating a preservation notice and/or a survey; and (4) communicating, via a network, information associated with the preservation notice and/or the survey to the custodian at a data storage device accessible to the custodian.
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公开(公告)号：IN322KO2010A
公开(公告)日：2015-05-15
申请号：IN322KO2010
申请日：2010-03-26
Applicant: BANK OF AMERICA
Inventor： RICHARDS PHILLIP L , ANDERSEN DAVID M , MILLER EMERSON D , CLARK BENJAMIN
IPC: G06Q10/00
Abstract: Embodiments of the invention relate to systems, methods, and computer program products for improved electronic discovery. More specifically, embodiments relate to computer program products for predictive and automated coding of identical or highly similar documents for the purpose of limiting the volume of documents requiring review and thereby increasing the overall efficiency of the document review process.
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公开(公告)号：AU2011276987B2
公开(公告)日：2015-04-02
申请号：AU2011276987
申请日：2011-05-05
Applicant: BANK OF AMERICA
Inventor： GILLETTE ZACHARY LYNN , SORENSEN AMANDA
IPC: G06F17/00
Abstract: Methods, computer readable media, and apparatuses for monitoring communications are presented. A communication that includes non-public information may be identified. Subsequently, it may be determined whether the communication meets at least one outlier condition. In response to determining that the communication meets the at least one outlier condition, the communication may be submitted for review.
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公开(公告)号：GB2487392B
公开(公告)日：2015-03-18
申请号：GB201100939
申请日：2011-01-19
Applicant: BANK OF AMERICA
Inventor： DAVISON GERALD
Abstract: A method for configuring a gateway which improves efficiency is provided. The method may include configuringa telecommunication system including a cellular gateway to transmit the telephone numbers used to place calls. Transmission of the cellular number encourages customers to answer the call and conduct business efficiently. The gateway is configured to unmask a calling number to a called device when the gateway places a call. The method also includes the configuring of the cellular gateway so that missed calls may be returned. The returned calls are routed to a consolidation number on the PBX. The PBX in turn will route the returned calls to available representatives.
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公开(公告)号：AU2011239616B2
公开(公告)日：2015-01-29
申请号：AU2011239616
申请日：2011-04-14
Applicant: BANK OF AMERICA
Inventor： RAMCHARRAN RONALD
IPC: G06F9/00
Abstract: Aspects of the present disclosure relate to a computer assisted method for detecting encrypted tunneling or proxy avoidance which may include electronically receiving information from a proxy server, extracting information regarding a CONNECT function of Hyper Text Transport Protocol (HTTP) from the electronically received information, determining at least one destination to which the extracted information regarding the CONNECT function of HTTP corresponds and attempting to negotiate a standard HTTPS session with each of the at least one destination. Further, the computer assisted method may further include, for each of the at least one destination, determining whether the destination is hosting an encrypted tunneling or proxy avoidance application, wherein such a determining may be based on characteristics of an Secure Socket Layer (SSL) certificate associated with the destination or a response received from the destination over a TCP/IP connection.
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