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    Virtual calling modes
    5.
    发明专利
    Virtual calling modes 未知

    公开(公告)号：GB2520171B

    公开(公告)日：2017-02-08

    申请号：GB201417875

    申请日：2014-10-09

    Applicant: BANK OF AMERICA

    Inventor： DAVID LEE WARNICK ,  CHUNG-DI CHOU

    IPC: H04M3/523 ,  H04M3/51

    Abstract: Embodiments for implementing virtual dialing campaigns using virtual calling modes include systems for receiving account data associated with customer accounts and identifying an account status associated with each of the accounts based on the account data. The embodiments further include grouping the accounts into one or more queues based on the identified account status, selecting a first call mode for at least one queue, determining dialing parameters associated with the first call mode, providing the at least one queue to a user via a display of a computing device that is in communication with the system, and launching an account from the at least one queue.

    Virtual calling modes
    7.
    发明专利
    Virtual calling modes 未知

    公开(公告)号：GB2520171A

    公开(公告)日：2015-05-13

    申请号：GB201417875

    申请日：2014-10-09

    Applicant: BANK OF AMERICA

    Inventor： WARNICK DAVID LEE ,  CHOU CHUNG-DI

    IPC: H04M3/523 ,  H04M3/51

    Abstract: Implementing virtual dialling campaigns using virtual calling modes includes: receiving account data associated with customer accounts; identifying an account status associated with each of the accounts based on the account data; grouping the accounts into one or more queues based on the identified account status; selecting a first call mode for at least one queue; determining dialing parameters associated with the first call mode; and providing the at least one queue to a user via a display of a computing device. Aspects of the invention include the account status includes an early stage balance dues status (account balances having due date that is less than 90 days old), a medium stage balance dues status, a late stage balance dues status, a call cap status, a message cap status etc. The call mode may be inward call mode, outward call mode, autopace mode, a view first mode, manual dial mode, a drowse mode or a combination thereof. The dialling parameters may include account priority of at least one queue, user dialing authorization etc.

    Monitoring communications
    8.
    发明专利
    Monitoring communications 未知

    公开(公告)号：AU2011276986B2

    公开(公告)日：2015-03-26

    申请号：AU2011276986

    申请日：2011-05-05

    Applicant: BANK OF AMERICA

    Inventor： GILLETTE ZACHARY LYNN ,  SORENSEN AMANDA

    IPC: G06F17/18

    Abstract: Methods, computer readable media, and apparatuses for monitoring communications are presented. A first username may be compared with a second username. The first username may be associated with a sender of a communication, and the second username may be associated with a recipient of the communication. Thereafter, based on the comparing, the probability that the first username and the second username are both associated with a single entity may be determined. In at least one arrangement, in response to determining that the probability exceeds a threshold, it may be determined that the first username and the second username are both associated with the single entity. In at least one additional arrangement, the threshold may be modified automatically based on previously analyzed incident data.

    Insider threat correlation tool
    9.
    发明专利
    Insider threat correlation tool 未知

    公开(公告)号：AU2011209895B2

    公开(公告)日：2014-10-23

    申请号：AU2011209895

    申请日：2011-01-13

    Applicant: BANK OF AMERICA

    Inventor： MCHUGH BRIAN ,  RAMCHARRAN RONALD ,  LANGSAM PETER J ,  METZGER TIMOTHY C

    IPC: G06F15/173

    Abstract: Systems and methods for calculating threat scores for individuals within an organization or domain are provided. Aspects of the invention relate to computer-implemented methods that form a predictive threat rating for user accounts. In one implementation, a first threat score representing a first time period may be calculated. The first threat score may be compared with aspects of the same user accounts for a second time period. Weighting schemes may be applied to certain activities, controls, and/or user accounts. Further aspects relate to apparatuses configured to execute methods for ranking individual user accounts. Certain embodiments may not block transmissions that violate predefine rules, however, indications of such improper transmission may be considered when constructing a threat rating. Blocked transmissions enforced upon a user account may also be received. Certain activity, such as accessing the internet, may be monitored for the presence of a security threat and/or an ethics threat.

    Content service bus framework
    10.
    发明专利
    Content service bus framework 未知

    公开(公告)号：AU2011221215B2

    公开(公告)日：2013-05-16

    申请号：AU2011221215

    申请日：2011-02-21

    Applicant: BANK OF AMERICA

    Inventor： RANGARAJAN ANURADHA ,  SKILJAN MARGIE ,  EDWARDS TIM M ,  GILL DAVINDAR ,  BUCHHOP PETER K

    IPC: G06F15/173

    Abstract: Electronic content is routed and stored within an enterprise, in which a distributed service-oriented architecture platform is provided to seamlessly route and store content to heterogeneous enterprise content repositories. Dynamic content may be stored, retrieved and queried in real-time through a content service bus (CSB), thus eliminating the need to have point-to-point connectivity between client applications and the destination repositories, while supporting the flexibility to consolidate multiple platforms with minimal impacts to clients. The CSB framework may incorporate underlying technologies, including Web services, intelligent routing based on content, message transformation, and federation of content. A request may be routed to the appropriate content repository based on attached content or metadata in the request and transformed by the CSB to a format required by the determined content repository. The requestor is subsequently provided a response from the content repository in a consistent manner for all of the content repositories.

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