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公开(公告)号：GB2491041B
公开(公告)日：2015-12-09
申请号：GB201208855
申请日：2012-05-18
Applicant: APPLE INC
Inventor： FUGMAN COREY , VIGIER BENJAMIN , SU YINGFENG , LI CHEN , KRSMANOVIC FILIP
IPC: G06Q30/02
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公开(公告)号：FR2975811A1
公开(公告)日：2012-11-30
申请号：FR1254574
申请日：2012-05-18
Applicant: APPLE INC
Inventor： FUGMAN COREY , RASKIN JASON , DEN BOER DAVID , LEVIN JOEL
Abstract: Dans un environnement de vente, pour présenter d'une manière interactive à un client des informations sur un produit, un dispositif de signalétique dynamique (312a, 312b), par exemple une tablette numérique, est associé au produit, notamment sur la base d'une localisation du dispositif et/ou du produit. Le dispositif peut vérifier automatiquement l'existence d'informations produit mises à jour et modifier son affichage en fonction de ces informations. La gestion de plusieurs dispositifs de signalétique dynamique peut être coordonnée au niveau d'un magasin (310a, 310b) ou de plusieurs magasins (302), et un système de création de plan d'implantation interactif (304) permet de changer aisément les associations entre produits et dispositifs de signalétique.
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公开(公告)号：GB2491038A
公开(公告)日：2012-11-21
申请号：GB201208767
申请日：2012-05-18
Applicant: APPLE INC
Inventor： FUGMAN COREY , RASKIN JASON , DAVID DEN BOER , LEVIN JOEL
IPC: G06Q30/02
Abstract: Dynamic signage systems are provided for a sales environment. A dynamic signage device 106, for example a tablet computer is associated with a product 102. The association may be based on a location of the device and/or the product. The device presents information about the product to a customer in an interactive manner. The device can automatically check for updated product information via a server and modify its display based on the updated product information. Management of multiple dynamic signage devices can be coordinated within and across stores utilizing servers, and an interactive floor-map creation system incorporating dynamic signage devices can facilitate changing the associations between products and dynamic signage devices.
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公开(公告)号：AU2014201177B2
公开(公告)日：2015-06-04
申请号：AU2014201177
申请日：2014-03-04
Applicant: APPLE INC
Inventor： FUGMAN COREY , RASKIN JASON , DEN BOER DAVID , LEVIN JOEL
Abstract: Dynamic signage systems are provided for a sales environment. A dynamic signage device (e.g., a tablet computer) is associated with a product, e.g., based on a location of the device and/or the product, and can present information about the product to a customer in an interactive manner. The device can automatically check for updated product information and modify its display based on the updated product information. Management of multiple dynamic signage devices can be coordinated within and across stores, and an interactive floor-map creation system incorporating dynamic signage devices can facilitate changing the associations between products and dynamic signage devices.
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公开(公告)号：AU2012202960B2
公开(公告)日：2014-08-28
申请号：AU2012202960
申请日：2012-05-21
Applicant: APPLE INC
Inventor： FUGMAN COREY , VIGIER BENJAMIN , SU YINGFENG , LI CHEN , KRSMANOVIC FILIP
Abstract: A customer service application resident on a user's portable electronic device is used to get information about a service and also request the service offered by a store. The customer service application can check for nearby stores when launched. Once the user is deemed to be within the service area of the store, the store host server computer can start sending information about various products, servers, events, or workshops offered by the store. The user can use the customer service application to request product or service help from store employees, register for an event/workshop, reserve a product for pickup, etc. DETERMINE LOCATION OF A USER PORTABLE ELECTRONIC DEVICE (PED) 1 _504 DEFINE A FIRST CIRCULAR AREA AROUND THE USER PED WITH THE PED AT THE CENTER DEFINE A SECOND CIRCULAR AREA AROUND THE LOCATION OF THE STORE WITH THE STORE AT THE CENTER DETERMINE THAT A PORTION OF THE FIRST CIRCULAR AREA OVERLAPS A PORTION OF THE SECOND CIRCULAR AREA PROVIDING INFORMATION ASSOCIATED WITH THE STORE TO THE USER PED INCREASE THE RADIUS OF THE FIRST CIRCULAR AREA AND THE SECOND CIRCULAR AREA DETERMINE THAT NO PORTION OF THE FIRST CIRCULAR AREA OVERLAPS ANY PORTION OF THE SECOND CIRCULAR WAIT FOR A PREDETERMINED TIME DETERMINE THAT NO PORTION OF THE FIRST CIRCULAR AREA OVERLAPS ANY PORTION OF THE SECOND CIRCULAR AREA AFTER EXPIRY OF THE PREDETERMINED TIME CONCLUDE THAT THE USER HAS LEFT THE STORE DISCONTINUE PROVIDING STORE RELATED INFORMATION TO THE USER PED
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Patent Agency Ranking
公开(公告)号：AU2012333061A1
公开(公告)日：2014-05-22
申请号：AU2012333061
申请日：2012-09-28
Applicant: APPLE INC
Inventor： VIGIER BENJAMIN , FUGMAN COREY , KRSMANOVIC FILIP , VAN DER MERWE RUDOLPH , NOBLE SAMUEL G , SU YINGFENG , SHAMS KHAWAJA , MARIADASSOU VIJAY
IPC: G06Q30/00
Abstract: Customers can use their own mobile devices to pay for products in a "self- service" transaction, without the assistance of a store employee and without the need for the store to provide a self-service checkout kiosk. The customer's device communicates with a server maintained by the store to identify the product(s) being purchased and to provide a digital credential that the server can use to look up financial account information for the customer. The server can process a payment transaction to the financial account and notify the customer's device of the result. In some cases, an employee device can provide product identification for a purchase to the server and associate the customer device with the purchase, allowing the customer to complete the transaction directly with the store server.
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公开(公告)号：FR2976394A1
公开(公告)日：2012-12-14
申请号：FR1254575
申请日：2012-05-18
Applicant: APPLE INC
Inventor： FUGMAN COREY , VIGIER BENJAMIN , SU YINGFENG , LI CHEN , KRSMANOVIC FILIP
Abstract: Une application Service Client résidant sur un dispositif électronique portable d'un utilisateur set à obtenir des informations concernant un service offert par un magasin et à demander le service. Cette application peut vérifier les magasins à proximité lors de son démarrage . Une fois que l'utilisateur est considéré comme se trouvant dans la zone de service du magasin (502), le serveur informatique hôte du magasin peut commencer à envoyer des informations concernant différents produits , services, événements ou ateliers proposés par le magasin (510). L'utilisateur peut utiliser l'application pour demander de l'aide sur un produit ou un service auprès d'employés du magasin, pour s'enregistrer à un événement/atelier, pour réserver un produit à retirer , etc.
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公开(公告)号：AU2012202961A1
公开(公告)日：2012-12-06
申请号：AU2012202961
申请日：2012-05-21
Applicant: APPLE INC
Inventor： FUGMAN COREY , RASKIN JASON , BOER DAVID DEN , LEVIN JOEL
Abstract: Dynamic signage systems are provided for a sales environment. A dynamic signage device (e.g., a tablet computer) is associated with a product, e.g., based on a location of the device and/or the product, and can present information about the product to a customer in an interactive manner. The device can automatically check for updated product information and modify its display based on the updated product information. Management of multiple dynamic signage devices can be coordinated within and across stores, and an interactive floor-map creation system incorporating dynamic signage devices can facilitate changing the associations between products and dynamic signage devices. to WAN IN-STORE SERVER 408a 41 0a DYNAMIC EMPLOYEE SIGNAGE DEVICE DEVICE DYNAMIC -A EMPLOYEE 410b SIGNAGE DEVICE POINT DEVICE :408b 406 EMPLOYEE SIGNAGE VICE DEVICE 410c 408c
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公开(公告)号：AU2012202960A1
公开(公告)日：2012-12-06
申请号：AU2012202960
申请日：2012-05-21
Applicant: APPLE INC
Inventor： FUGMAN COREY , VIGIER BENJAMIN , SU YINGFENG , LI CHEN , KRSMANOVIC FILIP
Abstract: A customer service application resident on a user's portable electronic device is used to get information about a service and also request the service offered by a store. The customer service application can check for nearby stores when launched. Once the user is deemed to be within the service area of the store, the store host server computer can start sending information about various products, servers, events, or workshops offered by the store. The user can use the customer service application to request product or service help from store employees, register for an event/workshop, reserve a product for pickup, etc. DETERMINE LOCATION OF A USER PORTABLE ELECTRONIC DEVICE (PED) 1 _504 DEFINE A FIRST CIRCULAR AREA AROUND THE USER PED WITH THE PED AT THE CENTER DEFINE A SECOND CIRCULAR AREA AROUND THE LOCATION OF THE STORE WITH THE STORE AT THE CENTER DETERMINE THAT A PORTION OF THE FIRST CIRCULAR AREA OVERLAPS A PORTION OF THE SECOND CIRCULAR AREA PROVIDING INFORMATION ASSOCIATED WITH THE STORE TO THE USER PED INCREASE THE RADIUS OF THE FIRST CIRCULAR AREA AND THE SECOND CIRCULAR AREA DETERMINE THAT NO PORTION OF THE FIRST CIRCULAR AREA OVERLAPS ANY PORTION OF THE SECOND CIRCULAR WAIT FOR A PREDETERMINED TIME DETERMINE THAT NO PORTION OF THE FIRST CIRCULAR AREA OVERLAPS ANY PORTION OF THE SECOND CIRCULAR AREA AFTER EXPIRY OF THE PREDETERMINED TIME CONCLUDE THAT THE USER HAS LEFT THE STORE DISCONTINUE PROVIDING STORE RELATED INFORMATION TO THE USER PED
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公开(公告)号：GB2491041A
公开(公告)日：2012-11-21
申请号：GB201208855
申请日：2012-05-18
Applicant: APPLE INC
Inventor： FUGMAN COREY , VIGIER BENJAMIN , SU YINGFENG , LI CHEN , KRSMANOVIC FILIP
IPC: G06Q30/02
Abstract: A method of providing customer service information comprises i) determining the location of a portable electronic device 312 and a first location accuracy value associated with the portable electronic device; ii) defining a first area 302 around the portable electronic device, wherein a distance to a periphery of the first area is characterized by the first location accuracy value; iii) defining a second area 304 having a centre and associated with a physical location of a store 310, the store having associated location coordinates and a second location accuracy value; iv) determining that a portion of the first area overlaps a portion of the second area; and v) providing information associated with the store to the portable electronic device for presenting to the user. The apparatus used includes a customer service application resident on a user's portable electronic device which is used to get information about a service and also request the service offered by a store. The server sends information about various products, servers, events, or workshops offered by the store. The user can request product or service help or assistance from store employees, register for an event/workshop; or reserve a product for pickup.
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