公开(公告)号：CA2674614A1

公开(公告)日：2008-07-31

申请号：CA2674614

申请日：2008-01-25

Applicant: ELIZA CORP

Inventor： KRULL IVY ,  DRANE ALEXANDRA ,  RIZZO FRANK ,  MERROW LUCAS ,  LAVOIE LISA

IPC: H04M1/64

Abstract: Methods and systems are described in which spoken voice prompts can be pr oduced in a manner such that they will most likely have the desired effect, for example to indicate empathy, or produce a desired follow-up action from a call recipient. The prompts can be produced with specific optimized speech parameters, including duration, gender of speaker, and pitch, so as to enco urage participation and promote comprehension among a wide range of patients or listeners. Upon hearing such voice prompts, patients/listeners can know immediately when they are being asked questions that they are expected to an swer, and when they are being given information, as well as the information that considered sensitive.

公开(公告)号：CA2420679A1

公开(公告)日：2002-03-07

申请号：CA2420679

申请日：2001-08-31

Applicant: ELIZA CORP

Inventor： ROBINSON MICHAEL R ,  MERROW LUCAS ,  QUIBRIA NASREEN ,  DRANE ALEXANDRA ,  KROEKER JOHN P ,  BOULANOV OLEG

IPC: G10L17/00 ,  G10L13/00 ,  G10L15/00 ,  G10L15/26 ,  H04M1/27 ,  H04M1/82 ,  H04M3/42 ,  H04M3/46 ,  H04M3/487 ,  H04M3/51 ,  H04M11/00 ,  H04M3/493 ,  G10L15/22 ,  G10L21/00

Abstract: A system for determining the status of an answered telephone during the cour se of an outbound telephone call includes an automated telephone calling device for placing a telephone call to a location having a telephone number at whic h a target person is listed, upon the telephone call being answered, initiatin g a prerecorded greeting which asks for the target person (26) and receiving a spoken response from an answering person and a speech recognition device for performing a speech recognition analysis on the spoken response to determine a status of the spoken response. If the speech recognition device determines that the answering person is the target person (50), the speech recognition device initiates a speech recognition application with the target person (52 ).