公开(公告)号：CA2046664A1

公开(公告)日：1992-02-18

申请号：CA2046664

申请日：1991-07-10

Applicant: IBM

Inventor： CALVERT NATHANIEL ,  KOEHLER JOHN L ,  LINDBERG ERIK D ,  MCKELVEY MARK A ,  MERVOSH STEVEN P ,  NEWTON JEFFREY A ,  SCARBOROUGH GEORGE B ,  UPCHURCH RUTH A

IPC: G06F11/30 ,  G06F11/22 ,  G06F11/273 ,  G06F11/32 ,  G06F13/00 ,  H04L29/00

Abstract: A service network has several computer systems connected together. A computer system can either be a "Service Requestor" (SR) (110), a "Service Provider" (SP) (150), or a hybrid of the two, a "Service Provider/Requestor" (SP/R) (140). The service network is built by an enrollment process that adds computer systems into the service network. A SP (or SP/R acting as an SP) already in the network can initiate the enrollment of an SR (or SP/R acting as an SR) into the network. In addition, a SR (or SP/R acting as an SR) can initiate a request for enrollment into the network. If such a request is initiated, it must be approved automatically or with human intervention.

公开(公告)号：SG55080A1

公开(公告)日：1998-12-21

申请号：SG1996005115

申请日：1991-07-17

Applicant: IBM

Inventor： CALVERT NATHANIEL ,  EMERICK EARLE WALTER ,  KOEHLER JOHN LOUIS ,  KRUPIT BETH ANN ,  LANDBERG ERIK DUANE ,  KELVEY MARK AMBROSE MC ,  MERVOSH STEVEN PAUL ,  PELNAR EMILE ,  ROUBAL ERIC GUNTER ,  SAWYER GAIL LYNN ,  SCARBOROUGH GEORGE BARRY ,  SMITH LOREN EDWARD ,  UPCHURCH RUTH ANN ,  TOWNSEND SUSETTE MARIE ,  WALTS JAMES ORRIN ,  WESTLING SANDRA DOROTHY

IPC: G06F11/22 ,  G06F11/273 ,  G06F11/32 ,  G06F13/00 ,  G06F11/30 ,  H04L29/00 ,  G06F11/00

Abstract: A service network has several computer systems connected together. A computer system can either be a "Service Requestor" (SR) (110), a "Service Provider" (SP) (150), or a hybrid of the two, a "Service Provider/Requestor" (SP/R) (140). The service network is built by an enrollment process that adds computer systems into the service network. A SP (or SP/R acting as an SP) already in the network can initiate the enrollment of an SR (or SP/R acting as an SR) into the network. In addition, a SR (or SP/R acting as an SR) can initiate a request for enrollment into the network. If such a request is initiated, it must be approved automatically or with human intervention.

公开(公告)号：DE69128576T2

公开(公告)日：1998-08-13

申请号：DE69128576

申请日：1991-07-17

Applicant: IBM

Inventor： CALVERT NATHANIEL ,  EMERICK EARL WALTER ,  KOEHLER JOHN LOUIS ,  KRUPIT BETH ANN ,  LINDBERG ERICK DUANE ,  MCKELVEY MARK AMBROSE ,  MERVOSH STEVEN PAUL ,  PELNAR EMIL ,  ROUBAL ERIC GUNTER ,  SAWYER GAIL LYNN ,  SCARBOROUGH GEORGE BARRY ,  SMITH LOREN EDWARD ,  TOWNSEND SUSETTE MARIE ,  UPCHURCH RUTH ANN ,  WALTS JAMES ORRIN ,  WESTLING SANDRA DOROTHY

IPC: G06F11/30 ,  G06F11/00 ,  G06F11/22 ,  G06F11/25 ,  G06F11/273 ,  G06F13/00 ,  G06F15/16 ,  G06F15/177

公开(公告)号：DE69128852T2

公开(公告)日：1998-08-06

申请号：DE69128852

申请日：1991-07-17

Applicant: IBM

Inventor： CALVERT NATHANIEL ,  KOEHLER JOHN LOUIS ,  LINDBERG ERIK DUANE ,  MCKELVEY MARK AMBROSE ,  MERVOSH STEVEN PAUL ,  NEWTON JEFFREY ALAN ,  SCARBOROUGH GEORGE BARRY ,  UPCHURCH RUTH ANN ,  WESTLING SANDRA DOROTHY

IPC: G06F11/30 ,  G06F11/22 ,  G06F11/273 ,  G06F11/32 ,  G06F13/00 ,  H04L29/00

Abstract: A service network has several computer systems connected together. A computer system can either be a "Service Requestor" (SR) (110), a "Service Provider" (SP) (150), or a hybrid of the two, a "Service Provider/Requestor" (SP/R) (140). The service network is built by an enrollment process that adds computer systems into the service network. A SP (or SP/R acting as an SP) already in the network can initiate the enrollment of an SR (or SP/R acting as an SR) into the network. In addition, a SR (or SP/R acting as an SR) can initiate a request for enrollment into the network. If such a request is initiated, it must be approved automatically or with human intervention.

公开(公告)号：DE69128576D1

公开(公告)日：1998-02-12

申请号：DE69128576

申请日：1991-07-17

Applicant: IBM

Inventor： CALVERT NATHANIEL ,  EMERICK EARL WALTER ,  KOEHLER JOHN LOUIS ,  KRUPIT BETH ANN ,  LINDBERG ERICK DUANE ,  MCKELVEY MARK AMBROSE ,  MERVOSH STEVEN PAUL ,  PELNAR EMIL ,  ROUBAL ERIC GUNTER ,  SAWYER GAIL LYNN ,  SCARBOROUGH GEORGE BARRY ,  SMITH LOREN EDWARD ,  TOWNSEND SUSETTE MARIE ,  UPCHURCH RUTH ANN ,  WALTS JAMES ORRIN ,  WESTLING SANDRA DOROTHY

IPC: G06F11/30 ,  G06F11/00 ,  G06F11/22 ,  G06F11/25 ,  G06F11/273 ,  G06F13/00 ,  G06F15/16 ,  G06F15/177

公开(公告)号：DE69128575D1

公开(公告)日：1998-02-12

申请号：DE69128575

申请日：1991-07-17

Applicant: IBM

Inventor： KOEHLER JOHN LOUIS ,  LINDBERG ERIK DUANE ,  MAY HENRY JOSEPH ,  MCKELVEY MARK ABROSE ,  NEWTON JEFFREY ALAN ,  PICKETT TIMOTHY PAUL ,  SANDSTROM ANDREW EDWARD ,  SCARBOROUGH GEORGE BARRY ,  THOMPSON MARTIN JOHN ,  UPCHURCH RUTH ANN ,  WESTLING SANDRA DOROTHY ,  CALVERT NATHANIEL ,  EAKINS JOHN JAMES ,  EMERICK EARL WALTER ,  FITCH EDWARD WALKER ,  HARNEY RAYMOND KEITH ,  HOAG DANIEL JOSEPH ,  HURLEBAUS GREGORY SCOTT ,  JACOBSON GARY WAYNE

IPC: G06F13/00 ,  G06F11/22 ,  G06F11/273 ,  G06F11/32

公开(公告)号：SG45154A1

公开(公告)日：1998-01-16

申请号：SG1996000721

申请日：1991-07-17

Applicant: IBM

Inventor： CALVERT NATHANIEL ,  KOEHLER JOHN LOUIS ,  LINDBERG ERIK DUANE ,  MCKELVEY MARK AMBROSE ,  MERVOSH STEVEN PAUL ,  NEWTON JEFFREY ALAN ,  SCARBOROUGH GEORGE BARRY ,  UPCHURCH RUTH ANN ,  WESTLING SANDRA DOROTHY

IPC: G06F11/22 ,  G06F11/30 ,  G06F11/273 ,  G06F11/32 ,  G06F13/00 ,  H04L29/00

Abstract: A service network has several computer systems connected together. A computer system can either be a "Service Requestor" (SR) (110), a "Service Provider" (SP) (150), or a hybrid of the two, a "Service Provider/Requestor" (SP/R) (140). The service network is built by an enrollment process that adds computer systems into the service network. A SP (or SP/R acting as an SP) already in the network can initiate the enrollment of an SR (or SP/R acting as an SR) into the network. In addition, a SR (or SP/R acting as an SR) can initiate a request for enrollment into the network. If such a request is initiated, it must be approved automatically or with human intervention.

公开(公告)号：DE3855475T2

公开(公告)日：1997-02-06

申请号：DE3855475

申请日：1988-10-11

Applicant: IBM

Inventor： CALVERT NATHANIEL ,  EFFLE JAMES SCOTT ,  JOHNSTON DAVID LOWRY ,  NAYLOR JAMES LEE ,  OLSEN-WILLIAMS HELEN MARIE ,  SATIN ROBERT HARRY ,  SHAFFER DENNIS LEE ,  TURK GARY ALBERT

IPC: G06F9/06 ,  G06F9/44

Abstract: Program developers use the program packaging tools of the invention to create programs packaged in four levels: LCG (2000), PFG (3000), SFG (4000, and OCG (5000). An application developer uses the application packaging tools of the invention to combine several of these program packages together to create an application package. This is done by adding the AG level (1000) on top of the four levels pf the selected program packages. In addition, the application developer can select certain primary and secondary functions of the selected program packages while omitting other primary and secondary functions of the selected program packages. The packaging structure and packaging tools of the subject invention gives the developers the power and flexibility to create an application opackage tailor fit to meet the needs of a specific user.

公开(公告)号：DE68920462D1

公开(公告)日：1995-02-23

申请号：DE68920462

申请日：1989-03-03

Applicant: IBM

Inventor： MORCOMB JAMES ROBERT ,  SINCLAIR BEAU THOMAS ,  SCARBOROUGH GEORGE BARRY ,  WESTLING SANDRA DOROTHY ,  CALVERT NATHANIEL ,  EAKINS JOHN JAMES ,  EMERICK EARL WALTER ,  JOHNSTON DAVID LOWRY ,  KOEHLER JOHN LOUIS ,  MILLER GERALD PATRICK

IPC: G06F11/30 ,  G06F11/22 ,  G06F11/25 ,  G06F11/273 ,  G06F11/00

Abstract: Automated problem analysis and resolution of a customer data--processing system uses a central service data-processor system (130) communicating with the customer system (110) and having a data base for converting machine, software, and symptom data into instructions, hardware and software module lists, and service call schedules. The customer system detects data concerning its own configuration and problem symptoms for communication to the service system. The service system itself orders repair modules, and electronically communicates software fixes to the customer system.