公开(公告)号：DE69128575T2

公开(公告)日：1998-08-13

申请号：DE69128575

申请日：1991-07-17

Applicant: IBM

Inventor： KOEHLER JOHN LOUIS ,  LINDBERG ERIK DUANE ,  MAY HENRY JOSEPH ,  MCKELVEY MARK ABROSE ,  NEWTON JEFFREY ALAN ,  PICKETT TIMOTHY PAUL ,  SANDSTROM ANDREW EDWARD ,  SCARBOROUGH GEORGE BARRY ,  THOMPSON MARTIN JOHN ,  UPCHURCH RUTH ANN ,  WESTLING SANDRA DOROTHY ,  CALVERT NATHANIEL ,  EAKINS JOHN JAMES ,  EMERICK EARL WALTER ,  FITCH EDWARD WALKER ,  HARNEY RAYMOND KEITH ,  HOAG DANIEL JOSEPH ,  HURLEBAUS GREGORY SCOTT ,  JACOBSON GARY WAYNE

IPC: G06F13/00 ,  G06F11/22 ,  G06F11/273 ,  G06F11/32

公开(公告)号：DE68920462T2

公开(公告)日：1995-07-13

申请号：DE68920462

申请日：1989-03-03

Applicant: IBM

Inventor： MORCOMB JAMES ROBERT ,  SINCLAIR BEAU THOMAS ,  SCARBOROUGH GEORGE BARRY ,  WESTLING SANDRA DOROTHY ,  CALVERT NATHANIEL ,  EAKINS JOHN JAMES ,  EMERICK EARL WALTER ,  JOHNSTON DAVID LOWRY ,  KOEHLER JOHN LOUIS ,  MILLER GERALD PATRICK

IPC: G06F11/30 ,  G06F11/22 ,  G06F11/25 ,  G06F11/273 ,  G06F11/00

Abstract: Automated problem analysis and resolution of a customer data--processing system uses a central service data-processor system (130) communicating with the customer system (110) and having a data base for converting machine, software, and symptom data into instructions, hardware and software module lists, and service call schedules. The customer system detects data concerning its own configuration and problem symptoms for communication to the service system. The service system itself orders repair modules, and electronically communicates software fixes to the customer system.

公开(公告)号：SG54131A1

公开(公告)日：1998-11-16

申请号：SG1996001726

申请日：1991-07-17

Applicant: IBM

Inventor： KOEHLER JOHN LOUIS ,  LINDBERG ERIK DUANE ,  MAY HENRY JOSEPH ,  MCKELVEY MARK AMBROSE ,  MEWTON JEFFERY ALAN ,  PICKETT TIMOTHY PAUL ,  SANDSTROM ANDREW EDWARD ,  SCARBOROUGH GEORGE BARRY ,  THOMPSON MARTIN JOHN ,  UPCHURCH RUTH ANN ,  WESTLING SANDRA DOROTHY ,  CALVERT NATHANIEL ,  EAKINS JOHN JAMES JR ,  EMERICK EARL WALTER ,  FITCH EDWARD WALKER ,  HARNEY RAYMOND KEITH ,  HOAG DANIEL JOSEPH ,  HURLEBAUS GREGORY SCOTT ,  JACOBSON GARY WAYNE

IPC: G06F13/00 ,  G06F11/22 ,  G06F11/273 ,  G06F11/32

公开(公告)号：DE69128576T2

公开(公告)日：1998-08-13

申请号：DE69128576

申请日：1991-07-17

Applicant: IBM

Inventor： CALVERT NATHANIEL ,  EMERICK EARL WALTER ,  KOEHLER JOHN LOUIS ,  KRUPIT BETH ANN ,  LINDBERG ERICK DUANE ,  MCKELVEY MARK AMBROSE ,  MERVOSH STEVEN PAUL ,  PELNAR EMIL ,  ROUBAL ERIC GUNTER ,  SAWYER GAIL LYNN ,  SCARBOROUGH GEORGE BARRY ,  SMITH LOREN EDWARD ,  TOWNSEND SUSETTE MARIE ,  UPCHURCH RUTH ANN ,  WALTS JAMES ORRIN ,  WESTLING SANDRA DOROTHY

IPC: G06F11/30 ,  G06F11/00 ,  G06F11/22 ,  G06F11/25 ,  G06F11/273 ,  G06F13/00 ,  G06F15/16 ,  G06F15/177

公开(公告)号：DE69128576D1

公开(公告)日：1998-02-12

申请号：DE69128576

申请日：1991-07-17

Applicant: IBM

Inventor： CALVERT NATHANIEL ,  EMERICK EARL WALTER ,  KOEHLER JOHN LOUIS ,  KRUPIT BETH ANN ,  LINDBERG ERICK DUANE ,  MCKELVEY MARK AMBROSE ,  MERVOSH STEVEN PAUL ,  PELNAR EMIL ,  ROUBAL ERIC GUNTER ,  SAWYER GAIL LYNN ,  SCARBOROUGH GEORGE BARRY ,  SMITH LOREN EDWARD ,  TOWNSEND SUSETTE MARIE ,  UPCHURCH RUTH ANN ,  WALTS JAMES ORRIN ,  WESTLING SANDRA DOROTHY

IPC: G06F11/30 ,  G06F11/00 ,  G06F11/22 ,  G06F11/25 ,  G06F11/273 ,  G06F13/00 ,  G06F15/16 ,  G06F15/177

公开(公告)号：DE69128575D1

公开(公告)日：1998-02-12

申请号：DE69128575

申请日：1991-07-17

Applicant: IBM

Inventor： KOEHLER JOHN LOUIS ,  LINDBERG ERIK DUANE ,  MAY HENRY JOSEPH ,  MCKELVEY MARK ABROSE ,  NEWTON JEFFREY ALAN ,  PICKETT TIMOTHY PAUL ,  SANDSTROM ANDREW EDWARD ,  SCARBOROUGH GEORGE BARRY ,  THOMPSON MARTIN JOHN ,  UPCHURCH RUTH ANN ,  WESTLING SANDRA DOROTHY ,  CALVERT NATHANIEL ,  EAKINS JOHN JAMES ,  EMERICK EARL WALTER ,  FITCH EDWARD WALKER ,  HARNEY RAYMOND KEITH ,  HOAG DANIEL JOSEPH ,  HURLEBAUS GREGORY SCOTT ,  JACOBSON GARY WAYNE

IPC: G06F13/00 ,  G06F11/22 ,  G06F11/273 ,  G06F11/32

公开(公告)号：DE68920462D1

公开(公告)日：1995-02-23

申请号：DE68920462

申请日：1989-03-03

Applicant: IBM

Inventor： MORCOMB JAMES ROBERT ,  SINCLAIR BEAU THOMAS ,  SCARBOROUGH GEORGE BARRY ,  WESTLING SANDRA DOROTHY ,  CALVERT NATHANIEL ,  EAKINS JOHN JAMES ,  EMERICK EARL WALTER ,  JOHNSTON DAVID LOWRY ,  KOEHLER JOHN LOUIS ,  MILLER GERALD PATRICK

IPC: G06F11/30 ,  G06F11/22 ,  G06F11/25 ,  G06F11/273 ,  G06F11/00

Abstract: Automated problem analysis and resolution of a customer data--processing system uses a central service data-processor system (130) communicating with the customer system (110) and having a data base for converting machine, software, and symptom data into instructions, hardware and software module lists, and service call schedules. The customer system detects data concerning its own configuration and problem symptoms for communication to the service system. The service system itself orders repair modules, and electronically communicates software fixes to the customer system.