公开(公告)号：DE69128576D1

公开(公告)日：1998-02-12

申请号：DE69128576

申请日：1991-07-17

Applicant: IBM

Inventor： CALVERT NATHANIEL ,  EMERICK EARL WALTER ,  KOEHLER JOHN LOUIS ,  KRUPIT BETH ANN ,  LINDBERG ERICK DUANE ,  MCKELVEY MARK AMBROSE ,  MERVOSH STEVEN PAUL ,  PELNAR EMIL ,  ROUBAL ERIC GUNTER ,  SAWYER GAIL LYNN ,  SCARBOROUGH GEORGE BARRY ,  SMITH LOREN EDWARD ,  TOWNSEND SUSETTE MARIE ,  UPCHURCH RUTH ANN ,  WALTS JAMES ORRIN ,  WESTLING SANDRA DOROTHY

IPC: G06F11/30 ,  G06F11/00 ,  G06F11/22 ,  G06F11/25 ,  G06F11/273 ,  G06F13/00 ,  G06F15/16 ,  G06F15/177

公开(公告)号：DE69128575D1

公开(公告)日：1998-02-12

申请号：DE69128575

申请日：1991-07-17

Applicant: IBM

Inventor： KOEHLER JOHN LOUIS ,  LINDBERG ERIK DUANE ,  MAY HENRY JOSEPH ,  MCKELVEY MARK ABROSE ,  NEWTON JEFFREY ALAN ,  PICKETT TIMOTHY PAUL ,  SANDSTROM ANDREW EDWARD ,  SCARBOROUGH GEORGE BARRY ,  THOMPSON MARTIN JOHN ,  UPCHURCH RUTH ANN ,  WESTLING SANDRA DOROTHY ,  CALVERT NATHANIEL ,  EAKINS JOHN JAMES ,  EMERICK EARL WALTER ,  FITCH EDWARD WALKER ,  HARNEY RAYMOND KEITH ,  HOAG DANIEL JOSEPH ,  HURLEBAUS GREGORY SCOTT ,  JACOBSON GARY WAYNE

IPC: G06F13/00 ,  G06F11/22 ,  G06F11/273 ,  G06F11/32

公开(公告)号：SG45154A1

公开(公告)日：1998-01-16

申请号：SG1996000721

申请日：1991-07-17

Applicant: IBM

Inventor： CALVERT NATHANIEL ,  KOEHLER JOHN LOUIS ,  LINDBERG ERIK DUANE ,  MCKELVEY MARK AMBROSE ,  MERVOSH STEVEN PAUL ,  NEWTON JEFFREY ALAN ,  SCARBOROUGH GEORGE BARRY ,  UPCHURCH RUTH ANN ,  WESTLING SANDRA DOROTHY

IPC: G06F11/22 ,  G06F11/30 ,  G06F11/273 ,  G06F11/32 ,  G06F13/00 ,  H04L29/00

Abstract: A service network has several computer systems connected together. A computer system can either be a "Service Requestor" (SR) (110), a "Service Provider" (SP) (150), or a hybrid of the two, a "Service Provider/Requestor" (SP/R) (140). The service network is built by an enrollment process that adds computer systems into the service network. A SP (or SP/R acting as an SP) already in the network can initiate the enrollment of an SR (or SP/R acting as an SR) into the network. In addition, a SR (or SP/R acting as an SR) can initiate a request for enrollment into the network. If such a request is initiated, it must be approved automatically or with human intervention.

公开(公告)号：DE68920462D1

公开(公告)日：1995-02-23

申请号：DE68920462

申请日：1989-03-03

Applicant: IBM

Inventor： MORCOMB JAMES ROBERT ,  SINCLAIR BEAU THOMAS ,  SCARBOROUGH GEORGE BARRY ,  WESTLING SANDRA DOROTHY ,  CALVERT NATHANIEL ,  EAKINS JOHN JAMES ,  EMERICK EARL WALTER ,  JOHNSTON DAVID LOWRY ,  KOEHLER JOHN LOUIS ,  MILLER GERALD PATRICK

IPC: G06F11/30 ,  G06F11/22 ,  G06F11/25 ,  G06F11/273 ,  G06F11/00

Abstract: Automated problem analysis and resolution of a customer data--processing system uses a central service data-processor system (130) communicating with the customer system (110) and having a data base for converting machine, software, and symptom data into instructions, hardware and software module lists, and service call schedules. The customer system detects data concerning its own configuration and problem symptoms for communication to the service system. The service system itself orders repair modules, and electronically communicates software fixes to the customer system.