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    METHOD OF SELECTING A COMPOSITE SERVICE FROM A PLURALITY OF COMPOSITE SERVICES
    12.
    发明公开
    METHOD OF SELECTING A COMPOSITE SERVICE FROM A PLURALITY OF COMPOSITE SERVICES 审中-公开
    程序用于选择组合服务，从化合物服务的NUMBER

    公开(公告)号：EP2656598A1

    公开(公告)日：2013-10-30

    申请号：EP10801408.5

    申请日：2010-12-20

    Applicant: Telefonaktiebolaget LM Ericsson (PUBL)

    Inventor： BURGERS, Robby Gerard Bernhard ,  ZWAAL, Frederik Hugo

    IPC: H04M3/42

    CPC classification number: H04L43/08 ,  H04L65/1016 ,  H04L65/1096 ,  H04M3/4217 ,  H04M2201/10 ,  H04Q3/0054

    Abstract: Method, for use in a telecommunications network, of selecting from a plurality of composite services a composite service to be executed in response to a network event. Each composite service has associated therewith criteria including a Boolean expression determining whether or not the composite service may be executed in response to the network event. The method comprises composing, for the network event, for each composite service an indicator indicating a) whether or not the criteria for that composite service are met by the network event, and b) a measure of conformity of the network event with said criteria. The method further includes selecting the composite service having associated therewith the indicator indicating that the criteria are met, and indicating closest conformity.

    Abstract translation: 方法，在电信网络中使用，从组合服务的多个选择组合服务的要响应网络事件时执行。 每个复合服务已与包含一个布尔表达式确定性采矿是否将组合服务可响应于网络事件的发生执行标准相关联的存在。 该方法包括：构成，对于网络事件，用于在指示器的每个组合服务指示）是否为该复合服务的标准由网络事件满足，和b）用所述标准的网络事件的一致性的度量。 该方法包括进一步的选择具有与该指示符指示所做的标准被满足，并且指示最近的一致性相关联的有所述组合服务。

    ACCESSORY CONTROL INTERFACE
    14.
    发明公开
    ACCESSORY CONTROL INTERFACE 审中-公开
    STELERSCHNITTSTELLEFÜRHILFSEINRICHTUNGEN

    公开(公告)号：EP1483871A4

    公开(公告)日：2010-08-04

    申请号：EP03743938

    申请日：2003-02-13

    Applicant: NOKIA CORP

    Inventor： HELLBERG TINO

    IPC: H04L25/00 ,  H04M1/21 ,  G06F1/16 ,  G06F1/32 ,  G06F5/06 ,  G06F13/12 ,  H04L5/14 ,  H04L29/10 ,  H04M20060101 ,  H04M1/00 ,  H04M1/02 ,  H04M1/725 ,  H04M1/727 ,  H04M1/73 ,  H04Q7/38

    CPC classification number: G06F1/324 ,  G06F1/1632 ,  G06F1/3203 ,  H04M1/72527 ,  H04M2201/10 ,  Y02D10/126

    Abstract: Disclosed is an interface (10, 40) between a master device (30) and a slave device (20). The interface includes a bit serial bidirectional signal line (10A) for conveying commands and associated data from the master device to the slave device, and for conveying a reset signal, an interrupt signal, and a learning sequence signal for specifying a duration of a bit time for data transferred from the slave device to the master device. The bit serial bidirectional signal line further indicates an accessory device connected/disconnected state to the master device.

    Abstract translation: 公开了主设备（30）和从设备（20）之间的接口（10,40）。 接口包括用于将命令和相关数据从主设备传送到从设备的位串行双向信号线（10A），并且用于传送复位信号，中断信号和用于指定位的持续时间的学习序列信号 从从设备传输到主设备的数据的时间。 位串行双向信号线还指示与主设备的附件设备连接/断开状态。

    METHODS AND SYSTEMS FOR PROPAGATING STATISTICS BETWEEN FEDERATED CONTACT CENTER SITES USING PROXY DATA SERVERS
    16.
    发明申请
    METHODS AND SYSTEMS FOR PROPAGATING STATISTICS BETWEEN FEDERATED CONTACT CENTER SITES USING PROXY DATA SERVERS 审中-公开
    使用代理数据服务器在联合中心站点之间传播统计信息的方法和系统

    公开(公告)号：WO2009086271A1

    公开(公告)日：2009-07-09

    申请号：PCT/US2008/087955

    申请日：2008-12-22

    Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC. ,  FEDOROV, Sergey, I. ,  RISTOCK, Herbert, Willi Artur

    Inventor： FEDOROV, Sergey, I. ,  RISTOCK, Herbert, Willi Artur

    IPC: H04L12/26 ,  H04M3/523 ,  H04L29/08

    CPC classification number: H04L47/122 ,  H04L41/06 ,  H04L41/5064 ,  H04L45/08 ,  H04M3/5237 ,  H04M2201/10 ,  H04M2201/36

    Abstract: A routing system includes a router, a statistics server (Stat Server) coupled to the router, receiving, processing and storing statistics related to event handling, and providing information regarding the statistics for use by routing intelligence in the router, and a first proxy data server coupled to the Stat Server and to a second proxy data server at a remote contact center over a network. The system is characterized in that the Stat Server receives event statistics regarding the local queue, and through the coupled first and second proxy data servers, event statistics regarding the remote queue, provides information related to the statistics to the router, and the router determines to route incoming events to local queue or to the remote queue based on the information provided.

    Abstract translation: 路由系统包括路由器，与路由器相连的统计服务器（Stat Server），接收，处理和存储与事件处理相关的统计信息，以及提供关于通过路由智能的路由器使用的统计信息以及第一代理数据 服务器连接到Stat Server，并通过网络连接到远程联络中心的第二代理数据服务器。 该系统的特征在于Stat Server接收到关于本地队列的事件统计信息，并且通过耦合的第一和第二代理数据服务器，关于远程队列的事件统计信息，向路由器提供与统计信息相关的信息，并且路由器确定为 基于所提供的信息将传入事件路由到本地队列或远程队列。

    AN AUTOMATED SYSTEM AND METHOD FOR DISTINGUISHING AUDIO SIGNALS RECEIVED IN RESPONSE TO PLACING AN OUTBOUND CALL
    17.
    发明申请
    AN AUTOMATED SYSTEM AND METHOD FOR DISTINGUISHING AUDIO SIGNALS RECEIVED IN RESPONSE TO PLACING AN OUTBOUND CALL 审中-公开
    一种自动系统和方法，用于分辨接收到的响应于放置出站呼叫的音频信号

    公开(公告)号：WO2007044422A3

    公开(公告)日：2007-11-01

    申请号：PCT/US2006038840

    申请日：2006-10-04

    Applicant: VIRTUAL HOLD TECHNOLOGY LLC

    Inventor： WILLIAMS MARK ,  STARCHER JEREMY

    IPC: H04M1/64

    CPC classification number: H04M3/5158 ,  H04M3/42017 ,  H04M3/493 ,  H04M2201/10 ,  H04M2203/2027

    Abstract: A system (10) directs action based on distinguishing audio content received in response to placing an outbound call. The system comprises an audio signal analysis system (16) and an audio content analysis system (20). The audio signal analysis system (16) directs (18) a portion of an audio signal (14) that comprises audio content (15) to the audio content analysis system (20). The audio content analysis system (20): i) receives portions of the audio signal comprising audio content (15); and ii) directs handling (28) of the outbound call in response to detecting a characteristic (42) of the audio content. The audio content system (20): i) directs a first handling of the outbound call in response to identifying a first characteristic of the audio content; and ii) directs a second handling of the outbound call in response to identifying a second characteristic of the audio content.

    Abstract translation: 系统（10）基于区分响应于发出呼出呼叫而接收到的音频内容来引导动作。 该系统包括音频信号分析系统（16）和音频内容分析系统（20）。 音频信号分析系统（16）将包括音频内容（15）的音频信号（14）的一部分引导（18）到音频内容分析系统（20）。 音频内容分析系统（20）：i）接收包括音频内容（15）的音频信号的部分; 以及ii）响应于检测到音频内容的特征（42），指导呼出呼叫的处理（28）。 音频内容系统（20）：i）响应于识别音频内容的第一特征来引导出站呼叫的第一处理; 以及ii）响应于识别音频内容的第二特征来指导外出呼叫的第二处理。

    METHOD OF SELECTING A COMPOSITE SERVICE FROM A PLURALITY OF COMPOSITE SERVICES
    18.
    发明申请
    METHOD OF SELECTING A COMPOSITE SERVICE FROM A PLURALITY OF COMPOSITE SERVICES 审中-公开
    从复合服务的多样性中选择复合服务的方法

    公开(公告)号：WO2012084008A1

    公开(公告)日：2012-06-28

    申请号：PCT/EP2010/070316

    申请日：2010-12-20

    Applicant: TELEFONAKTIEBOLAGET L M ERICSSON (PUBL) ,  BURGERS, Robby Gerard Bernhard ,  ZWAAL, Frederik Hugo

    Inventor： BURGERS, Robby Gerard Bernhard ,  ZWAAL, Frederik Hugo

    IPC: H04M3/42

    CPC classification number: H04L43/08 ,  H04L65/1016 ,  H04L65/1096 ,  H04M3/4217 ,  H04M2201/10 ,  H04Q3/0054

    Abstract: Method, for use in a telecommunications network, of selecting from a plurality of composite services a composite service to be executed in response to a network event. Each composite service has associated therewith criteria including a Boolean expression determining whether or not the composite service may be executed in response to the network event. The method comprises composing, for the network event, for each composite service an indicator indicating a) whether or not the criteria for that composite service are met by the network event, and b) a measure of conformity of the network event with said criteria. The method further includes selecting the composite service having associated therewith the indicator indicating that the criteria are met, and indicating closest conformity.

    Abstract translation: 用于电信网络的方法是从多个复合业务中选择要响应于网络事件执行的组合业务。 每个复合服务已经与其相关联的标准包括布尔表达式，其确定组合服务是否可以响应于网络事件来执行。 该方法包括针对每个组合服务为网络事件编写指示a）网络事件是否满足该组合服务的标准的指示符，以及b）网络事件与所述准则的一致性度量。 该方法还包括选择具有与其相关联的指示符合标准并指示最接近一致性的指示符的组合服务。

    SYSTEM AND METHOD FOR IMPROVED DIRECTORY ASSISTANCE INCLUDING RE-DIAL FEATURE
    19.
    发明申请
    SYSTEM AND METHOD FOR IMPROVED DIRECTORY ASSISTANCE INCLUDING RE-DIAL FEATURE 审中-公开
    改进的直接辅助包括重新指向特征的系统和方法

    公开(公告)号：WO2009100415A1

    公开(公告)日：2009-08-13

    申请号：PCT/US2009/033515

    申请日：2009-02-09

    Applicant: GRAPE TECHNOLOGY GROUP INC. ,  MCGARY, Faith ,  RILEY, Xavier ,  BATES, Michael ,  DENARDO, Scott

    Inventor： MCGARY, Faith ,  RILEY, Xavier ,  BATES, Michael ,  DENARDO, Scott

    IPC: H04M3/493

    CPC classification number: H04M3/4931 ,  H04M2201/10 ,  H04M2201/18 ,  H04M2201/36

    Abstract: A directory assistance system includes a request handling module for receiving a plurality of incoming directory assistance requests from requesters and an agent platform for handling the directory assistance requests by providing at least one listing to the requester, A record database stores a record relating to the first request, and includes a first identifier, a time and a listing entry, An incoming request tracking module tracks second incoming directory assistance requests, by reviewing a second identifier associated with the directory assistance request, comparing the second identifier against the first identifiers in the records, and if a record has a matching first identifier to second identifier from request, then, prior to the second request being sent to the agent platform, offering to automatically provide the stored listing entry from the record to the requester.

    Abstract translation: 目录辅助系统包括：请求处理模块，用于从请求者接收多个传入目录辅助请求;以及代理平台，用于通过向请求者提供至少一个列表来处理目录协助请求。A记录数据库存储与第一 请求，并且包括第一标识符，时间和列表条目。传入请求跟踪模块通过查看与目录协助请求相关联的第二标识符来跟踪第二传入目录辅助请求，将第二标识符与记录中的第一标识符进行比较 并且如果记录与来自请求的第二标识符具有匹配的第一标识符，则在将第二请求发送到代理平台之前，提供将所存储的列表条目从记录自动提供给请求者。

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