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    CROSS-PLATFORM UNIVERSAL CALL IDENTIFIER
    2.
    发明申请
    CROSS-PLATFORM UNIVERSAL CALL IDENTIFIER 审中-公开
    通用平台通用呼叫标识符

    公开(公告)号：WO2006071551A3

    公开(公告)日：2006-11-23

    申请号：PCT/US2005045417

    申请日：2005-12-16

    Applicant: GRAPE TECHNOLOGY GROUP INC ,  BATES MICHAEL ,  RILEY XAVIER

    Inventor： BATES MICHAEL ,  RILEY XAVIER

    IPC: H04M3/42

    CPC classification number: H04M7/123 ,  H04M3/42059 ,  H04M3/4931 ,  H04M15/41 ,  H04M15/68 ,  H04M15/83 ,  H04M2215/0164 ,  H04M2215/0196 ,  H04M2215/82

    Abstract: A method is provided for operating a directory assistance system having a plurality of different network elements operating on different protocols. The method includes receiving, at a first network element, operating on a first operating protocol, an incoming directory assistance call from a caller (4). A universal call identifier data is then assigned to the call. The call is then transmitted to a second network element, operating on a second operating protocol, wherein the same universal call identifier is accepted by the second network element. A record is generated of the exchange of the call between the first and second network elements based on the assigned universal call identifier data.

    Abstract translation: 提供了一种用于操作具有在不同协议上操作的多个不同网络元件的目录辅助系统的方法。 该方法包括在第一网元处接收来自呼叫者（4）的进入目录辅助呼叫的第一操作协议操作。 然后将通用呼叫标识符数据分配给呼叫。 然后，该呼叫被发送到在第二操作协议上操作的第二网元，其中相同的通用呼叫标识符被第二网络元件接受。 基于所分配的通用呼叫标识符数据，生成第一和第二网络元件之间的呼叫交换的记录。

    SYSTEM AND METHOD FOR ENHANCED DIRECTORY ASSISTANCE INCLUDING COMMERCIAL FEATURES
    3.
    发明申请
    SYSTEM AND METHOD FOR ENHANCED DIRECTORY ASSISTANCE INCLUDING COMMERCIAL FEATURES 审中-公开
    包括商业特色的增强目标协助的系统和方法

    公开(公告)号：WO2008103384A3

    公开(公告)日：2009-07-30

    申请号：PCT/US2008002247

    申请日：2008-02-20

    Applicant: GRAPE TECHNOLOGY GROUP INC ,  MCGARY FAITH ,  BATES MICHAEL ,  SUNNERS ALAN

    Inventor： MCGARY FAITH ,  BATES MICHAEL ,  SUNNERS ALAN

    IPC: H04M3/42 ,  G06Q30/00

    CPC classification number: H04W4/206 ,  G06Q30/02 ,  G06Q30/0267 ,  G06Q30/0277 ,  H04L51/14 ,  H04M3/4933 ,  H04M15/00 ,  H04W4/24

    Abstract: A method for enhanced commercial activities to a mobile device user includes providing a user with an application for use on a mobile wireless device and receiving an incoming communication from the wireless device via the application at an enhanced services platform of a directory assistance center. Stored account information, associated with the user is retrieved and a coded information is received from the wireless device, where the coded information is generated by the application based on input uploaded onto the wireless device by the user obtained from any one of the group selected from a product advertisement, a product price tag and digital image of a product. The coded information is parsed at the enhanced services platform, options are retrieved related to a product corresponding to the coded information and the user is provided with options relating to the product.

    Abstract translation: 用于增强对移动设备用户的商业活动的方法包括向用户提供在移动无线设备上使用的应用，以及经由目录援助中心的增强服务平台上的应用从无线设备接收传入通信。 与用户相关联的存储的帐户信息被检索，并且从无线设备接收编码信息，其中编码信息是由应用程序基于由从下列组中的任何一个获得的用户获得的输入上传到无线设备上的输入生成的 产品广告，产品价格标签和产品的数字图像。 编码信息在增强业务平台上进行解析，检索与对应于编码信息的产品相关的选项，并向用户提供与产品有关的选项。

    SYSTEM AND METHOD FOR PROVIDING A SEARCH PORTAL WITH ENHANCED RESULTS
    4.
    发明申请
    SYSTEM AND METHOD FOR PROVIDING A SEARCH PORTAL WITH ENHANCED RESULTS 审中-公开
    用于提供具有增强结果的搜索门户的系统和方法

    公开(公告)号：WO2008060573A3

    公开(公告)日：2008-12-31

    申请号：PCT/US2007023947

    申请日：2007-11-14

    Applicant: GRAPE TECHNOLOGY GROUP INC ,  MCGARY FAITH ,  BACON IAN ,  BATES MICHAEL ,  HOLE NIK ,  HARTE BRIAN

    Inventor： MCGARY FAITH ,  BACON IAN ,  BATES MICHAEL ,  HOLE NIK ,  HARTE BRIAN

    IPC: G06F7/00

    CPC classification number: G06F17/30693 ,  G06F17/30867

    Abstract: A system for providing search results having a portal for receiving search requests and a means for obtaining prior search results from telephonic directory assistance requests. A trend module analyzes the obtained prior search results from telephonic directory assistance requests; where results provided to a user in response to the search request received at the portal are affected by the prior search results from telephonic directory assistance requests.

    Abstract translation: 一种用于提供具有用于接收搜索请求的门户的搜索结果的系统，以及用于从电话目录帮助请求获得以前的搜索结果的装置。 趋势模块分析从电话目录援助请求获得的以前的搜索结果; 其中响应于在门户处接收的搜索请求而向用户提供的结果受到来自电话号码簿协助请求的先前搜索结果的影响。

    AN ENHANCED DIRECTORY ASSISTANCE SYSTEM WITH PERIPHERAL CALL QUEUING AND HANDLING
    7.
    发明申请
    AN ENHANCED DIRECTORY ASSISTANCE SYSTEM WITH PERIPHERAL CALL QUEUING AND HANDLING 审中-公开
    具有外围呼叫排队和处理的增强型目录辅助系统

    公开(公告)号：WO2007100417A3

    公开(公告)日：2007-12-21

    申请号：PCT/US2007000874

    申请日：2007-01-11

    Applicant: GRAPE TECHNOLOGY GROUP INC ,  BATES MICHAEL ,  LAMARQUE HARRY ,  MCGARY FAITH ,  RILEY XAVIER

    Inventor： BATES MICHAEL ,  LAMARQUE HARRY ,  MCGARY FAITH ,  RILEY XAVIER

    IPC: H04M3/00

    CPC classification number: H04M3/4935 ,  H04M3/5166 ,  H04M3/523 ,  H04M3/5237

    Abstract: A directory assistance system includes a plurality of call centers, each configured to handle a directory assistance request from a caller. An ICM/IVR edge queuing module has a first IVR module and second ICM module and is coupled to each of the call centers. The ICM/IVR edge queuing module receives an incoming call from a caller and obtains interactive responses pertinent to call center routing. The ICM module routes the call to one call center among the plurality of call centers based on a type of service requested by the caller as determined by the interactive responses received by the IVR module.

    Abstract translation: 目录辅助系统包括多个呼叫中心，每个呼叫中​​心被配置为处理来自呼叫者的目录援助请求。 ICM / IVR边缘排队模块具有第一IVR模块和第二ICM模块，并且耦合到每个呼叫中​​心。 ICM / IVR边缘排队模块从呼叫者接收来话呼叫，并获得与呼叫中心路由有关的交互响应。 ICM模块根据由IVR模块接收到的交互响应确定的呼叫者请求的业务类型，将呼叫路由到多个呼叫中心中的一个呼叫中心。

    ENHANCED DIRECTORY ASSISTANCE SYSTEM WITH ENUM BASED FEATURES
    8.
    发明申请
    ENHANCED DIRECTORY ASSISTANCE SYSTEM WITH ENUM BASED FEATURES 审中-公开
    增强的基于ENUM的功能的目录帮助系统

    公开(公告)号：WO2007016351A3

    公开(公告)日：2007-06-07

    申请号：PCT/US2006029433

    申请日：2006-07-27

    Applicant: GRAPE TECHNOLOGY GROUP INC ,  MCGARY FAITH L ,  BATES MICHAEL

    Inventor： MCGARY FAITH L ,  BATES MICHAEL

    IPC: H04M3/42

    CPC classification number: H04M7/0075 ,  H04L29/1216 ,  H04L61/157 ,  H04M3/4211 ,  H04M3/42263 ,  H04M15/71 ,  H04M2215/7018

    Abstract: An ENUM services system includes a server module configured to support an ENUM account for a subscriber. The ENUM account has a single incoming contact number for the subscriber and one or more preferred outbound contact addresses, such that when a caller calls the single incoming contact number the call is connected to the subscriber on one or more preferred outbound contact addresses. A supplemental ENUM services platform is coupled to the server module to allow the subscriber of the ENUM account to map additional internet ready devices to the ENUM account, so that the subscriber may contact the system using the ENUM account to remotely control the additional internet ready devices.

    Abstract translation: ENUM服务系统包括配置为支持用户的ENUM帐户的服务器模块。 该ENUM帐户具有用于该用户的单个传入联系号码以及一个或多个优选出站联系地址，使得当呼叫者呼叫该单个传入联系号码时，该呼叫在一个或多个优选出站联系地址上连接到该用户。 辅助ENUM服务平台耦合到服务器模块，以允许ENUM帐户的用户将额外的互联网准备设备映射到ENUM帐户，以便用户可以使用ENUM帐户联系系统以远程控制额外的互联网准备设备 。

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