话单服务器、匹配服务器、话单查询系统及话单查询方法

    公开(公告)号:WO2008083540A1

    公开(公告)日:2008-07-17

    申请号:PCT/CN2007/002823

    申请日:2007-09-26

    Inventor: 许懿

    Abstract: A call records server, which includes receiving unit for receiving call records inquiring request signal, providing unit for providing call records information, obtaining unit and output unit. Based on the call records inquiring request signal, the obtaining unit obtains address list information matching with the call records. The said output unit is used for outputting the call records information and the address list information above. Fruther, A matching server, a call records inquiring system and method are also provided. It makes more convenient to acquire the identity information of calling/called party corresponding to the call records information, then improves user's satisfaction to the bill inquiring service and can be practiced easily.

    漏话提醒方法、漏话提醒系统及漏话提醒业务平台

    公开(公告)号:WO2008077323A1

    公开(公告)日:2008-07-03

    申请号:PCT/CN2007/070792

    申请日:2007-09-26

    Inventor: 屈俊 宗在健

    CPC classification number: H04M3/42382 H04M2201/18 H04M2203/651 H04W4/16

    Abstract: A missed call prompting method, a missed call prompting system and a missed call prompting service platform, the method comprises: judging whether the missed call notification short message of a called terminal in a called SMSC can be replaced after a missed call of the called terminal is generated; in the instance that the missed call notification short message can be replaced, combining the information of the missed call into the content of the missed call notification short message for replacing the missed call notification short message; the called SMSC sending the missed call notification short message to the called terminal when a trigger condition is satisfied.

    COMPUTER ENABLED METHOD AND APPARATUS FOR CONNECTING INDIVIDUALS VIA TELEPHONE
    223.
    发明申请
    COMPUTER ENABLED METHOD AND APPARATUS FOR CONNECTING INDIVIDUALS VIA TELEPHONE 审中-公开
    计算机启用方法和通过电话连接个人的设备

    公开(公告)号:WO2007145856A2

    公开(公告)日:2007-12-21

    申请号:PCT/US2007/012983

    申请日:2007-06-01

    Inventor: LALWANI, Mahesh

    Abstract: A computer enabled system and method for social networking. While the present system is computer based in the sense that the registration and setup of members joining the social network may be done through the Internet and a computer server, the actual subsequent interactions between the members of the network are via the telephone so that they can actually speak with one another. The telephone calls are routed through the system so as to preserve the anonymity of both the caller and the callee so that they can speak to each other without revealing personal information, including their own telephone number, unless so desired. This allows like-minded people to find each other and talk over the telephone without previously knowing each other or waiting for introductions.

    Abstract translation: 用于社交网络的计算机启用系统和方法。 虽然本系统是基于计算机的,因为加入社交网络的成员的注册和设置可以通过因特网和计算机服务器来完成,网络成员之间的实际后续交互通过电话,使得它们可以 实际上相互说话。 电话呼叫通过系统进行路由,以保持呼叫者和被叫者的匿名性,使得除非如此需要,否则他们可以彼此通话,而不泄露个人信息,包括他们自己的电话号码。 这样就能让志同道合的人互相找到对方,通过电话进行交谈,而无需事先知道对方或等待介绍。

    TECHNIQUES FOR TRACKING COMMUNICATION FREQUENCY ACROSS COMMUNICATION MODALITIES
    224.
    发明申请
    TECHNIQUES FOR TRACKING COMMUNICATION FREQUENCY ACROSS COMMUNICATION MODALITIES 审中-公开
    跟踪通信频率的通信模式的技术

    公开(公告)号:WO2007123821A2

    公开(公告)日:2007-11-01

    申请号:PCT/US2007008631

    申请日:2007-04-04

    Abstract: In on embodiment, techniques for providing alerts to a user when a communication frequency pattern between a user and a contact has not occurred during a pre-determined amount of time are provided. Communication records between the contact and the user can be analyzed to determine if the communication frequency pattern with the contact during the pre-determined amount of time does not meet pre-determined criteria. For example, the criteria may be generate an alert if communications do not occur in the last month, generate an alert if less than five communications occur in the last six months, or any other communication pattern. Also, the content of a communication may be analyzed to determine if a certain topic has been discussed. If a certain topic has not been discussed during the pre-determined amount of time, an alert may also be generated reminding the user that the topic has not been discussed.

    Abstract translation: 在实施例中,提供了在预定时间量内没有发生用户和联系人之间的通信频率模式时向用户提供警报的技术。 可以分析联系人和用户之间的通信记录,以确定在预定时间期间与联系人的通信频率模式是否不符合预定标准。 例如,如果上个月没有发生通信,则标准可能会产生警报,如果在过去六个月内发生少于五次通信,或任何其他通信模式,则会生成警报。 此外,可以分析通信的内容以确定是否已经讨论了某个主题。 如果在预定量的时间内没有讨论某个主题,则还可以产生提醒用户主题尚未被讨论的警报。

    WORD RECOGNITION SYSTEM AND METHOD FOR CUSTOMER AND EMPLOYEE ASSESSMENT
    225.
    发明申请
    WORD RECOGNITION SYSTEM AND METHOD FOR CUSTOMER AND EMPLOYEE ASSESSMENT 审中-公开
    用于客户和员工评估的词汇识别系统和方法

    公开(公告)号:WO2007001452A2

    公开(公告)日:2007-01-04

    申请号:PCT/US2005/040853

    申请日:2005-11-10

    Abstract: One-to-many comparisons of callers' words and/or voice prints with known words and/or voice prints to identify any substantial matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract different words, such as words of anger. The system may also segment at least a portion of the customer's voice to create a tone profile, and it formats the segmented words and tone profiles for network transmission to a server. The server compares the customer's words and/or tone profiles with multiple known words and/or tone profiles stored on a database to determine any substantial matches. The identification of any matches may be used for a variety of purposes, such as providing representative feedback or customer follow-up.

    Abstract translation: 一对多呼叫者的单词和/或语音打印与已知的单词和/或语音打印进行比较,以识别它们之间的任何实质的匹配。 当客户与特定实体(例如客户服务中心)通信时,系统记录实时呼叫,包括客户和代理人的声音。 系统分割录音以提取不同的单词,如愤怒的话。 该系统还可以划分客户语音的至少一部分以创建音调简档,并且将用于网络传输的分段单词和音调配置文件格式化成服务器。 服务器将客户的单词和/或音调配置文件与存储在数据库上的多个已知单词和/或音调配置文件进行比较,以确定任何实质的匹配。 任何比赛的识别可以用于各种目的,例如提供代表性反馈或客户跟进。

    一种通用智能点击拨号方法及其软件结构

    公开(公告)号:WO2006133628A1

    公开(公告)日:2006-12-21

    申请号:PCT/CN2006/001211

    申请日:2006-06-05

    Inventor: 严学强

    Abstract: A general intellectual click-to-dial method and the software structure thereof, the software structure is installed in the user's PC, including: a configuration module for configuring the default format of a telephone number; a number acquiring module for monitoring and determining whether a user clicks the content of a text; number analysis module for determining whether the clicked content of a text is an available telephone number according to the default format of a telephone number given by the configuration module, in the case when the clicked content of a text is an available telephone number, providing the user an access of click-to-dial; a dialing module for making a click-to-dial message, and sending the dialing message to the click-to-dial server. The present invention totally breaks the restriction of prior click-to-dial art, and not only suitable for the case when the telephone number embedded in the Web page, but also suitable for the case when the telephone number is embedded in the electronic text based on any kind of text. The present invention provides applications of high additional value to the enterprise application IP Centrex or IP PBX of VoIP.

    EFFICIENT ADDRESS CACHING FOR PACKET TELEPHONY SERVICES
    228.
    发明申请
    EFFICIENT ADDRESS CACHING FOR PACKET TELEPHONY SERVICES 审中-公开
    分发电话服务的高效地址访问

    公开(公告)号:WO2006126196A2

    公开(公告)日:2006-11-30

    申请号:PCT/IL2006000608

    申请日:2006-05-23

    Abstract: A method for telephony includes receiving at a facility of a telephone service provider a first subscriber request to place a first call to a specified telephone number. A provider request is sent to a remote server (26), which maintains a database (28) of records associating telephone numbers with respective packet network addresses, for a record (72) indicating a packet network address to which calls to the specified telephone number should be placed. Upon receiving the record from the remote server, the record is stored in a local cache (42) at the facility of the telephone service provider. After storing the record, upon receiving at the facility of the telephone service provider a second subscriber request to place a second call to the specified telephone number, the record is read from the local cache and is used in placing the second call to the packet network address.

    Abstract translation: 一种用于电话的方法包括在电话服务提供商的设施处接收第一用户请求,以将第一呼叫发送到指定的电话号码。 提供商请求被发送到远程服务器(26),远程服务器(26)维护一个用于指示电话号码与相应的分组网络地址相关联的记录的数据库(28),该记录指示指定电话号码的呼叫的分组网络地址 应该放置 一旦从远程服务器接收到记录,该记录被存储在电话服务提供商的设施处的本地缓存(42)中。 在存储记录之后,当在电话服务提供商的设施处接收到第二用户请求以对指定的电话号码进行第二次呼叫时,从本地高速缓存读取记录,并将其用于将第二呼叫置于分组网络 地址。

    MANAGING CONTACTS IN A COMMUNICATION NETWORK
    229.
    发明申请
    MANAGING CONTACTS IN A COMMUNICATION NETWORK 审中-公开
    管理通信网络中的联系人

    公开(公告)号:WO2004100428A3

    公开(公告)日:2005-11-10

    申请号:PCT/US2004013028

    申请日:2004-04-27

    Inventor: ORAN DAVID R

    Abstract: A method for managing a plurality of contacts, comprising : receiving data corresponding to a user, the data comprising information associated with at least one of one or more communication devices and one or more communication services ; generating one or more contacts associated with the user in accordance with the data ; associating an indication with each of the one or more contacts, the indication corresponding to a processing rule specifying a condition and an action to be performed if the condition is satisfied ; and providing at least one contact to process the communication session associated with the user in accordance with the indication of the at least one contact.

    Abstract translation: 一种用于管理多个联系人的方法,包括:接收对应于用户的数据,所述数据包括与一个或多个通信设备和一个或多个通信服务中的至少一个相关联的信息; 根据所述数据生成与所述用户相关联的一个或多个联系人; 将指示与所述一个或多个联系人中的每一个相关联,所述指示对应于指定条件的处理规则和如果所述条件被满足则要执行的动作; 以及提供至少一个联系人以根据所述至少一个联系人的指示处理与所述用户相关联的所述通信会话。

    VERFAHREN UND KOMMUNIKATIONSANORDNUNG ZUR DETEKTION ZUMINDEST EINER WEITEREN MIT ZUMINDEST EINER TEILNEHMERANSCHLUSSLEITUNG VERBINDBAREN KOMMUNIKATIONSEINRICHTUNG
    230.
    发明申请
    VERFAHREN UND KOMMUNIKATIONSANORDNUNG ZUR DETEKTION ZUMINDEST EINER WEITEREN MIT ZUMINDEST EINER TEILNEHMERANSCHLUSSLEITUNG VERBINDBAREN KOMMUNIKATIONSEINRICHTUNG 审中-公开
    方法与通信系统检测另外至少有至少一个用户线路连接连接COMMUNICATIONS DEVICE

    公开(公告)号:WO2005032113A1

    公开(公告)日:2005-04-07

    申请号:PCT/EP2004/051727

    申请日:2004-08-05

    CPC classification number: H04M3/08 H04M3/303 H04M11/062 H04M2201/18

    Abstract: Verfahren und Kommunikationsanordnung zur Detektion zumindest einer weiteren mit zumindest einer Teilnehmeranschlussleitung verbindbaren Kommunikationseinrichtung Zur Detektion zumindest einer weiteren mit zumindest einer Teilnehmeranschlussleitung verbindbaren Kommunikationseinrichtung (C) wird die Übertragungsfunktion (H current ) der zumindest einen Teilnehmeranschlussleitung (TAL) hinsichtlich signifikanter Änderungen überwacht. Bei Feststellen einer signifikanten Änderung der Übertragungsfunktion (H current ) wird die Detektion der zumindest einen weiteren mit. der Teilnehmeranschlussleitung (TAL) verbundenen Kommunikationseinrichtung (c) angezeigt. Vorteilhaft können auch mit der Teilnehmeranschlussleitung (TAL) verbundene, eine hohe Eingangsimpedanz aufweisende Kommunikationseinrichtungen (C) bzw. Abhöreinrichtungen detektiert werden.

    Abstract translation: 用于与至少一个用户线连接的通信设备检测至少一个另外的用于与至少一个用户线连接的通信设备(C)检测至少一种进一步的方法和通信系统的传递函数(Hcurrent),其监视显著改变至少一条用户线路(TAL)。 当检测到传递函数(Hcurrent)检测的所述至少一个其它与的显著变化。 显示连接到通信装置(c)中的用户线路(TAL)。 有利的是,(C)或监测装置也可与连接到具有通信设备的高输入阻抗用户线(TAL)检测。

Patent Agency Ranking