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    ACCESS CONTROL TO COMMUNICATION FACILITY
    251.
    发明公开
    ACCESS CONTROL TO COMMUNICATION FACILITY 有权
    访问控制向通信设备

    公开(公告)号：EP2316218A1

    公开(公告)日：2011-05-04

    申请号：EP09784525.9

    申请日：2009-01-23

    Applicant: British Telecommunications public limited company

    Inventor： CHIN, Jason, Harry

    IPC: H04M3/56

    CPC classification number: H04M3/56 ,  H04M3/565 ,  H04M2201/42 ,  H04M2203/5054

    Abstract: Access to a teleconferencing system is granted to a prospective attendee (1 ) for a predetermined duration, by validating the user for access to the facilities ( 107) for a predetermined duration, and allocating resources (1 10) to the user for the predetermined duration. This duration can be defined in terms of an expiry date, or a predetermined number of separate occasions for which access to the facilities is permitted, or a combination of both. To allow a user to break out of a conference and rejoin it, multiple accessions within a predetermined period (such as one day) may be counted as a single accession in counting towards the predetermined number of accessions. Different users may be validated for use of the same resources for different durations. This arrangement provides many of the existing capabilities of both booked and reservationless conferences in a single unified system. A reservationless conference facility can be emulated by specifying a very large permitted number of calls, or an expiry date in the distant future. To emulate a booked call, an individual attendee can be limited to just one accession, or to a very limited time range. Unlike a conventional booked call, the actual conference time can be rescheduled, provided it remains within the selected constraints. To encourage responsible use of the reservation facilities, allocation of resources may be prioritised for users having the most restricted duration of access. In particular, the guarantee of availability for a pre-booked call can be emulated by the prioritisation of calls for which the permitted users have the most restricted validity terms. This provides a form of demand-management, as the network can identify the number of passcodes valid at any one time and schedule resources accordingly.

    Method and apparatus for unified interface for heterogeneous session management
    252.
    发明公开
    Method and apparatus for unified interface for heterogeneous session management 有权
    方法和设备的通用接口非均质会话管理

    公开(公告)号：EP2312821A1

    公开(公告)日：2011-04-20

    申请号：EP10181559.5

    申请日：2010-09-29

    Applicant: Avaya Inc.

    Inventor： Adkar, Ashutosh ,  Kulkarni, Amey ,  Paithankar, Anand

    IPC: H04M3/51

    CPC classification number: H04M7/0027 ,  H04M1/72558 ,  H04M3/53366 ,  H04M2201/39 ,  H04M2201/42 ,  H04M2201/60

    Abstract: Methods, devices and systems for sharing content as part of a voice telephony session are provided. More specifically, content can be added to a voice communication session by selecting, dragging, and dropping a representation of that content onto a representation of the voice communication session. Where the selected content comprises an audio file, that content is played over the voice communication channel. Where the selected content comprises text, the text is converted to speech, and then played over the voice communication channel.

    Abstract translation: 所提供的方法，装置和系统共享内容的语音电话会话的一部分。 更具体地，内容可以通过选择，拖和滴的内容的表示并走上语音通信会话的表示被添加到语音通信会话。 所选择的内容的音频文件包括，没有播放内容在话音通信信道。 在所选择的内容包括文本时，文本被转换成语音，再玩过通过语音通信信道。

    Selection and initiation of IVR scripts by contact center agents
    253.
    发明公开
    Selection and initiation of IVR scripts by contact center agents 审中-公开
    Auswahl undAuslösungvon IVR-Skripten durch Kontaktzentrumwirkstoffe

    公开(公告)号：EP2312820A1

    公开(公告)日：2011-04-20

    申请号：EP10181568.6

    申请日：2010-09-29

    Applicant: Avaya Inc.

    Inventor： Adkar, Ashutosh ,  Kulkarni, Amey ,  Michaelis, Paul Roller ,  Paithankar, Anand

    IPC: H04M3/493 ,  H04M3/51

    CPC classification number: H04M3/493 ,  H04M3/5166 ,  H04M2201/42 ,  H04M2203/357

    Abstract: Methods, devices and systems for selecting IVR script and initiating that IVR script are provided. More specifically, playback of an IVR script to a user of a client endpoint can be initiated by an agent at a content sharing endpoint selecting, dragging, and dropping a representation of that IVR script onto a representation of the voice communication session. After initiation of the IVR script, the agent can drop off of the call, leaving the IVR system to interact with the client endpoint without requiring further agent involvement.

    Abstract translation: 提供了选择IVR脚本并启动IVR脚本的方法，设备和系统。 更具体地，可以由内容共享端点上的代理发起IVR脚本到客户机端点的用户的回放，选择，拖放并将该IVR脚本的表示丢弃到语音通信会话的表示上。 在启动IVR脚本后，代理可以放弃呼叫，使IVR系统与客户端点交互，而不需要进一步的代理参与。

    Management of access to entry points on a communication device
    254.
    发明公开
    Management of access to entry points on a communication device 有权
    中华人民共和国武装部队

    公开(公告)号：EP2312816A1

    公开(公告)日：2011-04-20

    申请号：EP10187630.8

    申请日：2010-10-14

    Applicant: RESEARCH IN MOTION LIMITED

    Inventor： Doudkine, Katerina ,  Motov, Yevgeniy

    IPC: H04M1/725 ,  H04M3/42

    CPC classification number: H04L51/04 ,  G06Q10/107 ,  H04M1/72547 ,  H04M2201/42

    Abstract: A system and method for managing access to entry points in a graphical user interface on a communication device are provided. The entry points are associated with services such as message services and are actuatable to invoke a content listing display for viewing content associated with a given service. One entry point provides access to a unified inbox for display of messages received or sent via a plurality of message services. Other entry points provide access to other message services or filtered views of the unified inbox. Access to the various entry points is provided via a user interface displaying one or more user interface elements, such as icons, pointing to the various entry points. Display of the elements is managed so as to hide elements pointing to potentially duplicative views.

    Abstract translation: 提供了一种用于管理对通信设备上的图形用户界面中的入口点的访问的系统和方法。 入口点与诸如消息服务的服务相关联，并且可启动以调用用于查看与给定服务相关联的内容的内容列表显示。 一个入口点提供对统一收件箱的访问，用于显示经由多个消息服务接收或发送的消息。 其他入口点提供对统一收件箱的其他消息服务或过滤视图的访问。 通过显示指向各个入口点的一个或多个用户界面元素（诸如图标）的用户界面来提供对各个入口点的访问。 对元素的显示进行管理，以隐藏指向潜在重复视图的元素。

    System and method for graphically managing a communication session with a context based contact set
    255.
    发明公开
    System and method for graphically managing a communication session with a context based contact set 审中-公开
    系统和方法，用于与基于上下文的组触点图形管理的通信会话

    公开(公告)号：EP2237537A1

    公开(公告)日：2010-10-06

    申请号：EP10158453.0

    申请日：2010-03-30

    Applicant: Avaya Inc.

    Inventor： Geppert, Birgit ,  Roessler, Frank

    IPC: H04M1/247 ,  H04M1/2745

    CPC classification number: H04L51/36 ,  G06F3/04817 ,  G06F3/04842 ,  G06F3/0486 ,  G06Q10/10 ,  H04L12/1822 ,  H04L51/04 ,  H04L51/046 ,  H04L65/1069 ,  H04L65/403 ,  H04M1/247 ,  H04M1/274508 ,  H04M1/27455 ,  H04M3/42068 ,  H04M3/42161 ,  H04M3/42221 ,  H04M3/42289 ,  H04M3/563 ,  H04M3/564 ,  H04M2201/42 ,  H04M2203/5027 ,  H04M2250/22 ,  H04M2250/62 ,  H04W4/21

    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for presenting a contact manager associated with a communication session represented in a graphical user interface (GUI). The method includes grouping by context contacts associated with a user in the communication session, wherein the communication session is displayed as a set of connected graphical elements representing a structure of the communication session, presenting on the GUI a graphical representation of at least a part of the grouped contacts, receiving user input associated with one contact of the contacts and the communication session, and modifying the communication session based on information associated with the user input and the one contact. Grouping the contacts by context can include sorting the contacts as a cache, and grouping based on user preferences, user communications history, social networks, topic, project, and/or employer.

    Abstract translation: 公开的系统，方法，以及用于呈现与在图形用户界面（GUI）所表示的通信会话相关联的联系管理器的非暂时性计算机可读存储介质。 该方法包括：通过在所述通信会话的用户相关联的上下文触点分组，worin通信会话被显示为一组表示所述通信会话的结构连接的图形元素的，在GUI上呈现的至少一部分的图形表示 分组的接触，接收与所述触点中的一个触点和所述通信会话相关联的用户输入，以及基于与所述用户输入和所述一个接触相关联的信息修改所述通信会话。 分组通过上下文的联系方式可以包括排序联系人作为高速缓存，并根据用户偏好，用户的通信历史，社交网络，主题，项目分组，和/或雇主。

    Multi-conferencing capability
    257.
    发明公开
    Multi-conferencing capability 审中-公开
    多个会议室电路能力

    公开(公告)号：EP2043349A3

    公开(公告)日：2009-04-22

    申请号：EP08165226.5

    申请日：2008-09-26

    Applicant: Avaya Inc.

    Inventor： Geppert, Birgit A. ,  Roessler, Frank M.

    IPC: H04M3/56

    CPC classification number: H04M3/56 ,  H04L12/1822 ,  H04M1/576 ,  H04M3/563 ,  H04M3/564 ,  H04M2201/38 ,  H04M2201/42 ,  H04M2203/5018 ,  H04M2250/62

    Abstract: A system and method for providing the capability to simultaneously manage multiple conference calls, move participants in the conference calls from one conference call to another and subdivide or join multiple conference calls together, and the like, wherein a participant seeking to initiate conference calls does so at his or her endpoint by selecting conference call identifiers, where the identifiers identify conference calls to be created. The initiating participant then selects the participants to be associated with the particular calls and confirms the selection. Upon confirmation of the selection, the conference calls among the selected participants are established.

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