公开(公告)号：EP2070304A4

公开(公告)日：2010-11-10

申请号：EP07835997

申请日：2007-07-06

Applicant: CISCO TECH INC

Inventor： JAIN MUKUL ,  KUMAR SANJEEV ,  PATEL LABHESH ,  KHOURI JOSEPH F

IPC: H04M3/54

CPC classification number: H04M3/54 ,  H04M3/02 ,  H04M3/42034 ,  H04M3/42051 ,  H04M3/42068 ,  H04M3/42314 ,  H04M7/006 ,  H04M19/041 ,  H04M2201/38

Abstract: In one embodiment, a telephony system includes a memory that stores one or more call preferences of a user, and a central call routing entity that enables a user to set a call forwarding rule. In accordance with the call forwarding rule and in response to an incoming call to a first telephone device of the user, the call routing entity routing the incoming call to a second telephone device along with a message indicating that the one or more call preferences of the user are stored in the memory. The one or more call preferences are then fetched and applied at the second telephone device. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

公开(公告)号：EP1747659A4

公开(公告)日：2010-07-07

申请号：EP05713633

申请日：2005-02-14

Applicant: CISCO TECH INC

Inventor： SHAFFER SHMUEL ,  KHOURI JOSEPH F ,  CHAHROURI GEBRAN G

IPC: H04M3/42 ,  H04M3/00 ,  H04M3/523 ,  H04M5/00

CPC classification number: H04M3/5232 ,  H04M3/5233 ,  H04M2242/30

Abstract: A method for distributing calls of an automatic call distributor system includes determining location information for agents at a call center. The method further includes routing a request for connection with one of the agents to one of the agents based at least in part on the location information. A method for managing agents in a call center includes determining location information for a plurality of agents in a call center. The method further includes communicating a message to at least one of the agents requesting the agent to move to a new location in response to at least one request for connection with one of the agents.