公开(公告)号：GB2429368B

公开(公告)日：2008-12-17

申请号：GB0613490

申请日：2005-01-04

Applicant: CISCO TECH INC

Inventor： SHAFFER SHMUEL ,  LEE JOHNNY HSIENCHOW ,  SARKAR SHANTANU ,  PATEL LABHESH

IPC: H04M3/527 ,  G06F15/16 ,  H04L12/58 ,  H04L29/06 ,  H04L29/12 ,  H04M3/533 ,  H04M3/54

Abstract: A system and method for communicating messages includes receiving, from a first client associated with a calling party, a request for connection with a second client. A called party associated with the second client is notified that the request for connection was received, in response to receiving the request for connection. A connection processing instruction may be received from a third client associated with the called party. In accordance with a particular embodiment of the present invention, the request for connection may be processed in accordance with the connection processing instruction.

公开(公告)号：AU2002353101B2

公开(公告)日：2007-03-15

申请号：AU2002353101

申请日：2002-12-11

Applicant: CISCO TECH INC

Inventor： SARKAR SHANTANU ,  SHAFFER SHMUEL

IPC: H04M3/56 ,  H04L29/06 ,  H04L29/08 ,  H04M3/20 ,  H04M3/428 ,  H04M3/487 ,  H04M7/00

Abstract: A method and system for controlling audio content during a multiparty communication session includes prompting active participants to the multiparty communication session to identify themselves. Media from a particular device from which no active participant is identified is disabled to terminate communication of the media from the particular device to other devices in the multiparty communication session.

公开(公告)号：CA2563732A1

公开(公告)日：2005-11-17

申请号：CA2563732

申请日：2005-04-05

Applicant: CISCO TECH INC

Inventor： PATEL LABHESH ,  SHAFFER SHMUEL ,  FITZGERALD CARY W ,  SARKAR SHANTANU

IPC: H04M3/42 ,  H04M3/46 ,  H04M7/00

Abstract: In one embodiment, a method for enhanced call pickup includes accessing data indicating a current status of each of one or more users in a call pickup group (CPG) with respect to an incoming phone call to a phone number corresponding to the CPG and communicating the data to one or more endpoints of one or more users in the CPG for display to one or more users in the CPG. A display of the data to a first user in the CPG facilitates the first user determining a current status of each of one or more second users in the CPG to facilitate a decision by the first user regarding whether to pick up the incoming phone call.

公开(公告)号：CA2562006A1

公开(公告)日：2005-11-10

申请号：CA2562006

申请日：2005-03-16

Applicant: CISCO TECH INC

Inventor： PATEL LABHESH ,  SHAFFER SHMUEL

IPC: H04K1/00 ,  H04M3/42

Abstract: In one embodiment, a method for enhanced extension mobility includes accessi ng user input indicating either a desire of a user to logon at an endpoint in a private mode according to which the endpoint supports only an extension of t he user or a desire of the user to logon at the endpoint in a shared mode according to which the endpoint concurrently supports an extension of the us er and or more other extensions of one or more other users. The method includes configuring the endpoint to support only an extension of the user if the use r input indicates a desire of the user to logon at the endpoint in a private mode according to which the endpoint supports only an extension of the user. The method includes configuring the endpoint to concurrently support an extension of the user and one or more other extensions of one or more other users if the user input indicates a desire of the user to logon at the endpoint in a shared mode according to which the endpoint concurrently supports an extension of the user and one or more other extensions of one or more other users.

公开(公告)号：CA2558362A1

公开(公告)日：2005-10-06

申请号：CA2558362

申请日：2005-02-14

Applicant: CISCO TECH INC

Inventor： SHAFFER SHMUEL ,  CHAHROURI GEBRAN G ,  KHOURI JOSEPH F

IPC: H04Q3/64 ,  H04M3/00 ,  H04M3/523 ,  H04M5/00

Abstract: A method for distributing calls of an automatic call distributor system includes determining location information for agents at a call center. The method further includes routing a request for connection with one of the agents to one of the agents based at least in part on the location information. A method for managing agents in a call center includes determining location information for a plurality of agents in a call center. The method further includes communicating a message to at least one of the agents requesting the agent to move to a new location in response to at least one request for connection with one of the agents.

公开(公告)号：WO2012148987A3

公开(公告)日：2013-03-07

申请号：PCT/US2012034948

申请日：2012-04-25

Applicant: CISCO TECH INC ,  SHAFFER SHMUEL ,  LEIMBROCK DAVID I ,  GEIGER RICHARD G

Inventor： SHAFFER SHMUEL ,  LEIMBROCK DAVID I ,  GEIGER RICHARD G

IPC: H02J3/14 ,  G06Q50/06

CPC classification number: H02J3/14 ,  G06Q10/06 ,  G06Q50/06 ,  Y02B70/3225 ,  Y04S20/222

Abstract: In one embodiment, a policy coordination device receives soft policies from a plurality of localized energy consumption control devices, and examines the received soft policies to determine corresponding energy consumption. From this, the policy coordination device creates a global policy to reduce overall peak energy consumption between the received soft policies. As such, the policy coordination device transmits corresponding policy control commands to one or more of the plurality of localized energy consumption control devices based on the global policy. In another embodiment, a particular localized energy consumption control device discloses its soft policies and in response, receives a policy control command from the policy coordination device to control operation of one or more energy consuming devices (within soft limits of the soft policies) based on the global policy.

Abstract translation: 在一个实施例中，策略协调设备从多个本地化的能量消耗控制设备接收软策略，并检查所接收的软策略以确定相应的能量消耗。 由此，政策协调机制制定了一项全球政策，以减少收到的软政策之间的总体能耗。 因此，策略协调装置基于全局策略向多个本地化能量消耗控制装置中的一个或多个发送相应的策略控制命令。 在另一个实施例中，特定的本地化能量消耗控制装置公开了其软策略，并作为响应，从策略协调装置接收策略控制命令，以控制一个或多个能量消耗装置（在软策略的软限制内）的操作，基于 全球政策。

公开(公告)号：WO2008048273A3

公开(公告)日：2009-04-30

申请号：PCT/US2006041675

申请日：2006-10-26

Applicant: CISCO TECH INC ,  SHAFFER SHMUEL ,  TALUKDER SHAH ,  KALLEY YOGESH ,  NAGESH KITTUR V ,  HALL DOUGLAS J ,  METZGER LARRY R

Inventor： SHAFFER SHMUEL ,  TALUKDER SHAH ,  KALLEY YOGESH ,  NAGESH KITTUR V ,  HALL DOUGLAS J ,  METZGER LARRY R

IPC: H04B1/56

CPC classification number: H04L5/14 ,  H04L5/16 ,  H04L65/4061 ,  H04M3/56 ,  H04M3/566 ,  H04M2207/18 ,  H04W4/10 ,  H04W72/005 ,  H04W76/005

Abstract: A method for providing a push-to-talk communication session includes facilitating a push-to-talk communication session among a full duplex endpoint supporting simultaneous two-way communication and a plurality of half duplex endpoints. Communications are received from and transmitted to the full duplex endpoint along a two-way communications path. The method includes blocking communications received from the full duplex endpoint while one of the plurality of half duplex endpoints has floor control in the communication session and receiving from the full duplex endpoint in the two- way communications path a floor control signal comprising a request to transmit communications in the communication session. The method includes, in response to receiving the floor control signal, providing floor control to the full duplex endpoint and transmitting to the plurality of half duplex endpoints communications received from the full duplex endpoint.

Abstract translation: 一种用于提供即按即说通信会话的方法包括促进支持同时双向通信的全双工端点和多个半双工端点之间的即按即说通信会话。 通信沿着双向通信路径从全双工端点接收并发送到全双工端点。 该方法包括阻止从全双工端点接收的通信，而多个半双工端点中的一个在通信会话中具有楼层控制，并且在双向通信路径中从全双工端点接收包括发送请求的楼层控制信号 通信会话中的通信。 该方法包括响应于接收到楼层控制信号，向全双工端点提供楼层控制，并向多个半双工端点发送从全双工端点接收的通信。

公开(公告)号：WO2007123810A3

公开(公告)日：2008-08-21

申请号：PCT/US2007008319

申请日：2007-04-04

Applicant: CISCO TECH INC ,  KHOURI JOSEPH ,  PATEL LABHESH ,  JAIN MUKUL ,  KUMAR SANJEEV ,  SHAFFER SHMUEL

Inventor： KHOURI JOSEPH ,  PATEL LABHESH ,  JAIN MUKUL ,  KUMAR SANJEEV ,  SHAFFER SHMUEL

IPC: H04M1/64

CPC classification number: H04M3/53383 ,  H04M2203/303 ,  H04M2203/4554

Abstract: In one embodiment, techniques for manipulating a voice message using a telephone user interface are provided. The telephone user interface receives a mark begin segment command from a telephonic device through a voice modality. The mark begin segment command indicates a beginning point for a voice message segment in the voice message. The telephone user interface then receives a mark end segment command from the telephonic device through the voice modality. The mark segment command indicates an ending point for the voice message segment in the voice message. An action command from the telephonic device is received and an action based on the action command for the voice message segment is performed. The voice message segment is a portion of the voice message determined based on the indicated beginning point of the voice message segment and the indicated ending point of the voice message segment in the voice message.

Abstract translation: 在一个实施例中，提供了使用电话用户界面来操纵语音消息的技术。 电话用户界面通过语音模式从电话设备接收标记开始段命令。 标记开始段命令指示语音消息中的语音消息段的起始点。 电话用户界面然后通过语音模式从电话设备接收标记结束段命令。 标记段命令指示语音消息中的语音消息段的结束点。 接收到来自电话设备的动作命令，并且执行基于语音消息段的动作命令的动作。 语音消息段是基于语音消息段的所指示的起始点和语音消息中语音消息段的所指示的终点确定的语音消息的一部分。

公开(公告)号：WO2007037891A3

公开(公告)日：2007-11-22

申请号：PCT/US2006033707

申请日：2006-08-28

Applicant: CISCO TECH INC ,  PATEL LABHESH ,  KUMAR SANJEEV ,  SHAFFER SHMUEL ,  JAIN MUKUL

Inventor： PATEL LABHESH ,  KUMAR SANJEEV ,  SHAFFER SHMUEL ,  JAIN MUKUL

IPC: H04M11/00 ,  G10L13/04

CPC classification number: H04M1/7255 ,  G10L13/00 ,  H04M1/2474 ,  H04M1/2535 ,  H04M1/72552 ,  H04M1/72588 ,  H04M3/533 ,  H04M2201/39

Abstract: A method and voice communicator to provide a voice communication is described. The method may include identifying text to be communicated and automatically processing the text to generate an audio equivalent of the text. For example, the text may be scraped from a web page. The method may include identifying an intended recipient of the audio equivalent and thereafter communicating the audio equivalent as a telephone communication (e.g., a voice mail message in a voice mailbox). Thus, identifying the intended recipient may include requesting a telephone number of a sender (caller) of the voice communication. In an embodiment, the method comprises monitoring selection by a user of a contact list available on the voice communicator wherein the contact list includes a plurality of recipient names and their associated telephone numbers. The audio equivalent is communicated to the recipient device over, for example, PSTN or VoIP network.

Abstract translation: 描述了提供语音通信的方法和语音通信器。 该方法可以包括识别要传达的文本并且自动处理文本以生成文本的音频等同物。 例如，文本可能会从网页上刮下来。 该方法可以包括识别音频等同物的预期接收者，然后将电话等效信号作为电话通信（例如，语音信箱中的语音邮件消息）传送。 因此，识别预期的接收者可以包括请求语音通信的发送者（呼叫者）的电话号码。 在一个实施例中，该方法包括监视用户对语音通信器上可用的联系人列表的选择，其中联系人列表包括多个接收者姓名及其相关联的电话号码。 音频等效物通过例如PSTN或VoIP网络传送到接收者设备。

公开(公告)号：WO2006135533A3

公开(公告)日：2007-11-01

申请号：PCT/US2006019227

申请日：2006-05-17

Applicant: CISCO TECH INC ,  SHAFFER SHMUEL ,  TALUKDER SHAH ,  ZANONE DEAN M ,  KALLEY YOGESH ,  NAGESH KITTUR V

Inventor： SHAFFER SHMUEL ,  TALUKDER SHAH ,  ZANONE DEAN M ,  KALLEY YOGESH ,  NAGESH KITTUR V

IPC: H04W4/02 ,  H04W48/18

CPC classification number: H04W48/18 ,  H04W4/02

Abstract: A method for communicating using position information includes communicating on a first communication network at a first location using one or more first communication parameters of the first communication network and, upon moving from the first location to a second location, receiving position information identifying the second location. The method includes adjusting the one or more first communication parameters to one or more second communication parameters based on the second location and communicating on a second communication network at the second location using the one or more second communication parameters.

Abstract translation: 使用位置信息进行通信的方法包括使用第一通信网络的一个或多个第一通信参数在第一位置的第一通信网络上进行通信，并且在从第一位置移动到第二位置时，接收标识第二位置的位置信息 。 该方法包括基于第二位置将一个或多个第一通信参数调整到一个或多个第二通信参数，并且使用一个或多个第二通信参数在第二位置处的第二通信网络上进行通信。