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    Systems and methods for providing location aware services
    41.
    发明专利
    Systems and methods for providing location aware services 未知

    公开(公告)号：IL288670D0

    公开(公告)日：2022-02-01

    申请号：IL28867021

    申请日：2021-12-05

    Applicant: VERINT AMERICAS INC

    IPC: G06N20/00 ,  G06Q10/06 ,  G06Q30/02

    Abstract: A system is provided that uses location aware technologies in a variety of environments including retail environments and workplace environments. Location aware technologies associated with computing devices such as mobile phones are used to track users as they move within an environment. With respect to retail environments, a loyalty application may be installed in the phone of a customer that can provide the location of the customer to the retail environment. When it is determined that the customer is near the retail environment, a user profile associated with the customer can be used to select offers or promotions that can be displayed to the customer by the loyalty application to encourage the customer to enter the retail environment. When it is determined that the customer is inside the retail environment, the location of the customer can be used to determine where to dispatch an employee to interact with the customer.

    Combination of real-time analytics and automation
    42.
    发明专利
    Combination of real-time analytics and automation 未知

    公开(公告)号：IL287635D0

    公开(公告)日：2021-12-01

    申请号：IL28763521

    申请日：2021-10-27

    Applicant: VERINT AMERICAS INC

    IPC: G06Q20/40 ,  G10L15/08 ,  G10L15/22 ,  G10L17/00 ,  G10L17/06 ,  G10L25/63

    Abstract: Real-time speech analytics (RTSA) provides maintaining real-time speech conditions, rules, and triggers, and real-time actions and alerts to take. A call between a user and an agent is received at an agent computing device. The call is monitored to detect in the call one of the real-time speech conditions, rules, and triggers. Based on the detection, at least one real-time action and/or alert is initiated.

    SYSTEMS AND METHODS FOR MONITORING INFORMATION CORRESPONDING TO COMMUNICATION SESSIONS
    43.
    发明专利
    SYSTEMS AND METHODS FOR MONITORING INFORMATION CORRESPONDING TO COMMUNICATION SESSIONS 未知

    公开(公告)号：CA2600579C

    公开(公告)日：2011-04-26

    申请号：CA2600579

    申请日：2007-09-28

    Applicant: VERINT AMERICAS INC

    Inventor： CALAHAN MARC ,  AKERS LYNN RICHARD

    IPC: H04L12/26 ,  G10L15/26 ,  H04L12/66 ,  H04M1/656 ,  H04M3/523 ,  H04M11/06 ,  H04Q3/64

    Abstract: Systems and methods for monitoring information corresponding to communication sessions are provided. A representative method includes: receiving information corresponding to the communication session; storing the information in long term storage; extracting a first portion of the information from the long term storage; populating a database with the first portion of the information such that the portion of the information is stored in the database in addition to being stored in the long term storage; determining that additional information corresponding to the communication session is required for use; and extracting an additional portion of the information from the long term storage.

    HYBRID RECORDING OF COMMUNICATIONS
    45.
    发明专利
    HYBRID RECORDING OF COMMUNICATIONS 未知

    公开(公告)号：CA2655679A1

    公开(公告)日：2008-01-03

    申请号：CA2655679

    申请日：2007-06-26

    Applicant: VERINT AMERICAS INC

    Inventor： SPOHRER DAN ,  HEAP RICHARD L ,  BLAIR CHRISTOPHER D

    IPC: H04M1/64

    Abstract: Systems and methods for recording communications are provided. In this re gard, a representative system incorporates recording resources and a recordi ng controller. The recording resources are operative to record information c orresponding to communications, with the communications being provided in mu ltiple communication formats and/or involving devices and paths with varying characteristics and capabilities. The recording controller is communicative ly coupled to each of the recording resources. The recording controller is o perative to: monitor the communications; determine suitability and availabil ity of the recording resources for recording the communications; analyze a r ecording hierarchy; and allocate at least an available one of the recording resources for recording a designated one of the communications based on the suitability and availability determined and the recording hierarchy.

    SYSTEM AND METHOD FOR DEVELOPING A COMMON INQUIRY RESPONSE
    46.
    发明申请
    SYSTEM AND METHOD FOR DEVELOPING A COMMON INQUIRY RESPONSE 审中-公开

    公开(公告)号：WO2022081663A1

    公开(公告)日：2022-04-21

    申请号：PCT/US2021/054716

    申请日：2021-10-13

    Applicant: VERINT AMERICAS INC.

    Inventor： JOHNSTON, Michael

    IPC: G06F16/33 ,  H04M3/51

    Abstract: The present application includes a method and system for developing a common inquiry response. The system receives at least one customer contact formed by an inquiry and its response, analyzes the customer contact to determine the content of the inquiry and the response, and stores the inquiry and the response in a corresponding inquiry-response sub-database in an inquiry-response database. After analyzing at least one of the sub-databases, the system assigns a common inquiry-response (CIR) knowledge document to that inquiry-response sub-database for future use involving similar inquiries and responses. This allows a user to respond more quickly to inquiries with a reduced risk of incorrect or inconsistent information in the response.

    FRAMEWORK FOR CHOOSING THE APPROPRIATE GENERALIZED LINEAR MODEL
    48.
    发明申请
    FRAMEWORK FOR CHOOSING THE APPROPRIATE GENERALIZED LINEAR MODEL 审中-公开

    公开(公告)号：WO2020257019A1

    公开(公告)日：2020-12-24

    申请号：PCT/US2020/036931

    申请日：2020-06-10

    Applicant: VERINT AMERICAS INC.

    Inventor： FREEMAN, Cynthia

    IPC: G06F17/18 ,  G06K9/62

    Abstract: Systems and methods are provided framework for automatically choosing the appropriate generalized linear model (GLM) given a time series of count data, and for anomaly detection on time series data. A dispersion parameter is determined and used to determine whether the count data is overdispersed data or underdispersed data. The overdispersed data or the underdispersed data is used to determine a GLM to apply on the dataset. Using the determined GLM on the data, anomalies can be determined.

    SYSTEMS AND METHODS FOR ANOMALY DETECTION AND SEGMENT ANALYSIS
    49.
    发明申请
    SYSTEMS AND METHODS FOR ANOMALY DETECTION AND SEGMENT ANALYSIS 审中-公开

    公开(公告)号：WO2020214751A1

    公开(公告)日：2020-10-22

    申请号：PCT/US2020/028407

    申请日：2020-04-16

    Applicant: VERINT AMERICAS INC.

    Inventor： ZHOU, Charles ,  SHRINEVAS, Bharat ,  DRIDI, Abdel ,  POTINENI, Teja ,  WANG, Hong ,  DZIRI, Anouar ,  HEMAKUMAR, Saranya ,  FONG, Andrew

    IPC: G06Q30/02

    Abstract: Systems (205) and methods (300; 400) are described to determine anomalies and identify segments (231) associated with the anomalies (222). Surveys (136) are collected over a period of time to create historical data (221). The surveys include questions related to customer experience ("CX") and questions that can be used to divide the customers into one or more segments. When a survey is received from a customer, the scores of the survey are compared with scores of the historical data (and other currently received scores) to determine if the scores associated with a survey are associated with an anomaly. Once an anomaly is detected, the segments associated with the surveys corresponding to the anomaly are analyzed to determine which segments are associated with the anomaly. The determined segments can be used to correct, solve, or explain the anomaly.

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