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    Priority indication for voice over internet protocol calls
    51.
    发明专利
    Priority indication for voice over internet protocol calls 未知

    公开(公告)号：AU2002351346B2

    公开(公告)日：2008-08-21

    申请号：AU2002351346

    申请日：2002-12-11

    Applicant: CISCO TECH INC

    Inventor： SHAFFER SHMUEL ,  SARKAR SHANTANU ,  PATEL LABHESH

    IPC: H04M3/436 ,  H04M7/00

    Abstract: A method for indicating the priority of a Voice Over Internet Protocol (VoIP) call includes receiving a dialed number for a connection, generating a call set up request including the dialed number, receiving a priority for the call based on user input provided contemporaneously with the dialed number, generating a priority indicator based on the priority, and transmitting the call setup request and priority indicator to a destination device.

    Method and system for automatic contact distribution utilizing presence detection
    56.
    发明专利
    Method and system for automatic contact distribution utilizing presence detection 未知

    公开(公告)号：AU2004237681B2

    公开(公告)日：2008-07-17

    申请号：AU2004237681

    申请日：2004-04-27

    Applicant: CISCO TECH INC

    Inventor： KHOURI JOSEPH F ,  SHAFFER SHMUEL

    IPC: H04M3/523 ,  H04M7/00

    Abstract: A method for automatic contact distribution includes receiving a contact for connection with an agent and distributing the contact to a first agent. The method includes automatically transferring the first agent from a ready state to a second state if the first agent does not answer the contact and detecting the presence of the first agent at a device associated with the first agent when the first agent is in the second state. The method may include transferring the first agent from the second state to the ready state after detecting the presence of the first agent at a device associated with the first agent. The second state may comprises a system initiated not ready (SINR) state.

    59.
    发明专利
    未知

    公开(公告)号：DE60329499D1

    公开(公告)日：2009-11-12

    申请号：DE60329499

    申请日：2003-08-12

    Applicant: CISCO TECH INC

    Inventor： SHAFFER SHMUEL ,  PATEL LABHESH ,  SARKAR SHANTANU

    IPC: H04M7/00 ,  H04L69/40 ,  H04M3/22 ,  H04M7/06

    Abstract: A system and method for providing fault tolerant IP services includes establishing a first communication session between an originating telephony device and an application server, through a primary call manager. Failure of the primary call manager may be detected. A second communication session between the application server and a destination telephony device may be established via a back-up call manager. The first communication and the second communication session may be coupled at the application server to establish two-way communication between the originating telephony device and the destination telephony device.

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