公开(公告)号：DE602006019216D1

公开(公告)日：2011-02-10

申请号：DE602006019216

申请日：2006-03-24

Applicant: CISCO TECH INC

Inventor： SHAFFER SHMUEL ,  CHAHROURI GEBRAN ,  SARKAR SHANTANU ,  PATEL LABHESH ,  KHOURI JOSEPH

IPC: G08B1/08 ,  G08B13/14

公开(公告)号：AT493723T

公开(公告)日：2011-01-15

申请号：AT06739488

申请日：2006-03-24

Applicant: CISCO TECH INC

Inventor： SHAFFER SHMUEL ,  CHAHROURI GEBRAN ,  SARKAR SHANTANU ,  PATEL LABHESH ,  KHOURI JOSEPH

IPC: G08B1/08 ,  G08B13/14

公开(公告)号：WO2007087120A2

公开(公告)日：2007-08-02

申请号：PCT/US2007000077

申请日：2007-01-03

Applicant: CISCO TECH INC ,  KUMAR SANJEEV ,  PATEL LABHESH ,  KHOURI JOSEPH ,  JAIN MUKUL

Inventor： KUMAR SANJEEV ,  PATEL LABHESH ,  KHOURI JOSEPH ,  JAIN MUKUL

IPC: G06F15/16

CPC classification number: G06Q10/107 ,  G10L13/00

Abstract: Multiple authors' voices can be used in a text-to-speech (TTS) conversion of an email thread so that each part of the thread is read in that author's voice. A tag is used to identify which text portion corresponds to which author. Voice characteristics can be originated from an author's sending device or can be centrally stored in a voice characteristic database at a unified messaging server and provided to a recipient of the email thread. A similar approach can be used in a single document such as a change-tracked document that is being edited by multiple authors. The different voice characteristics of authors corresponding to different parts of the document can be accessed for TTS conversion so that a person listening on an audio device (e.g., phone, VoIP phone, cell phone, etc.) can identify the author of a specific part without the use of text or other displayed information. Voice characteristics can be centrally stored and delivered to users of audio devices to be used with a variety of text communications.

Abstract translation: 多个作者的声音可以用于电子邮件线程的文本到语音（TTS）转换，以便线程的每个部分都以该作者的声音读取。 标签用于标识哪个文本部分对应于哪个作者。 语音特征可以来自作者的发送设备，或者可以集中地存储在统一消息服务器的语音特征数据库中，并提供给电子邮件线程的接收者。 类似的方法可以在单个文档中使用，例如由多个作者编辑的变更跟踪文档。 可以访问对应于文档不同部分的作者的不同语音特征，以进行TTS转换，以便在音频设备（例如，电话，VoIP电话，手机等）上聆听的人可以识别特定部分的作者 不使用文字或其他显示信息。 语音特征可以集中存储并传递给音频设备的用户，以便与各种文本通信一起使用。

公开(公告)号：WO2006096431A2

公开(公告)日：2006-09-14

申请号：PCT/US2006007336

申请日：2006-02-27

Applicant: CISCO TECH INC ,  PATEL LABHESH ,  SHAFFER SHMUEL ,  CHAHROURI GEBRAN ,  SARKAR SHANTANU ,  MOON BRUCE ,  KHOURI JOSEPH

Inventor： PATEL LABHESH ,  SHAFFER SHMUEL ,  CHAHROURI GEBRAN ,  SARKAR SHANTANU ,  MOON BRUCE ,  KHOURI JOSEPH

IPC: G08B13/14 ,  G08B1/08 ,  G08B23/00 ,  G08B25/00

CPC classification number: G08B21/02 ,  G07C9/00111 ,  G08B3/1083 ,  G08B7/06 ,  G08B13/2462 ,  G08B25/016 ,  G08B25/14

Abstract: The present invention includes methods and devices for locating emergency service providers during emergency operations. According to some implementations, radio frequency identification ("RFID") tags are positioned at various locations throughout a building. Building locations can be determined from the RFID tags . Emergency service providers may be equipped with a portable device that includes at least one RFID reader for reading the RFID tags. Some implementations involve transmitting the RFID tag data to a control center from which the emergency services are coordinated. The emergency service workers' current and prior locations can be determined by the portable devices and/or at the control center.

Abstract translation: 本发明包括用于在紧急操作期间定位紧急服务提供者的方法和设备。 根据一些实施方案，射频识别（“RFID”）标签位于整个建筑物的各个位置。 建筑物位置可以从RFID标签确定。 紧急服务提供商可以配备有至少一个用于读取RFID标签的RFID读取器的便携式设备。 一些实现涉及将RFID标签数据发送到控制中心，紧急服务从该中心起协调。 紧急服务人员的当前和之前的位置可由便携式设备和/或控制中心确定。

公开(公告)号：WO2006098985A3

公开(公告)日：2007-08-02

申请号：PCT/US2006008252

申请日：2006-03-07

Applicant: CISCO TECH INC ,  SHAFFER SHMUEL ,  PATEL LABHESH ,  CHAHROURI GEBRAN ,  SARKAR SHANTANU ,  MOON BRUCE ,  KHOURI JOSEPH

Inventor： SHAFFER SHMUEL ,  PATEL LABHESH ,  CHAHROURI GEBRAN ,  SARKAR SHANTANU ,  MOON BRUCE ,  KHOURI JOSEPH

IPC: B60Q1/00 ,  G08B13/14 ,  G08B21/00

CPC classification number: G06Q30/02

Abstract: Disclosed are methods and apparatus for methods and apparatus for automatically contacting a service center (112, 110) for one or more particular products (102, 104, 122, 124), as well as contacting other types of entities with respect to any type of item. In a first embodiment, each item includes a radio frequency identification (RFID) of the particular products that is used to automatically contact a service center or the like (210). In a second embodiment, the RFID of the particular product is automatically sent to the service center or the like (214). In the first embodiment, the RFID of each product contains contact information, such as a 1-800 telephone number, a URL address, or email address, for a particular service center or the like. In one implementation, an RFID reader (104) is coupled with a communication device, such as a telephone or computer device, and the user uses the RFID reader to scan an RFID of a particular item (e.g., a malfunctioning product) (206). The relevant service center or the like is then contacted based on the RFID scan (210). For example, the user is connected to an agent at the relevant service center via a telephone or computer network. In the second embodiment, when a service center (or the like) needs RFID tag data for a particular item, a user may select a "send" option (e.g., on the communication device or reader) to have such RFID tag data automatically transmitted to the service center or the like (214).

Abstract translation: 公开了用于自动地将服务中心（112,110）用于一个或多个特定产品（102,104,122,124）的方法和设备的方法和装置，以及将任何类型的实体 项目。 在第一实施例中，每个项目包括用于自动联系服务中心等的特定产品的射频识别（RFID）（210）。 在第二实施例中，特定产品的RFID被自动发送到服务中心等（214）。 在第一实施例中，每个产品的RFID包含针对特定服务中心等的联系人信息，例如1-800电话号码，URL地址或电子邮件地址。 在一个实现中，RFID读取器（104）与诸如电话或计算机设备的通信设备耦合，并且用户使用RFID读取器扫描特定项目（例如，故障产品）（206）的RFID， 。 然后，基于RFID扫描（210）接触相关服务中心等。 例如，用户通过电话或计算机网络连接到相关服务中心的代理。 在第二实施例中，当服务中心（等）需要用于特定项目的RFID标签数据时，用户可以选择“发送”选项（例如，在通信设备或读取器上）来使得RFID标签数据自动发送 到服务中心等（214）。

公开(公告)号：WO2006101698A3

公开(公告)日：2006-12-21

申请号：PCT/US2006007768

申请日：2006-03-02

Applicant: CISCO TECH INC ,  PATEL LABHESH ,  SHAFFER SHMUEL ,  CHAHROURI GEBRAN ,  SARKAR SHANTANU ,  MOON BRUCE ,  KHOURI JOSEPH

Inventor： PATEL LABHESH ,  SHAFFER SHMUEL ,  CHAHROURI GEBRAN ,  SARKAR SHANTANU ,  MOON BRUCE ,  KHOURI JOSEPH

IPC: G06K5/00

CPC classification number: G06F21/35

Abstract: Methods and devices are provided for automating a login process and user/device associations. A user's preferred device settings and/or functions may be provisioned automatically. Some implementations provide an automated log out or "sleep" when a user leaves one or more of the devices. Users may be automatically identified and associated. The "presence" of members of a user group may be determined as required for one or more actions to be taken. Some user groups control devices according to which members of a group may have access to certain functions, information, etc., and which may not.

Abstract translation: 提供了用于自动化登录过程和用户​​/设备关联的方法和设备。 可以自动提供用户的首选设备设置和/或功能。 当用户离开一个或多个设备时，一些实现提供自动注销或“睡眠”。 用户可能会自动识别并关联。 可以根据要采取的一个或多个动作的需要来确定用户组的成员的“存在”。 一些用户组根据组的哪些成员可以访问某些功能，信息等来控制设备，哪些不可以。

公开(公告)号：WO2007123810A3

公开(公告)日：2008-08-21

申请号：PCT/US2007008319

申请日：2007-04-04

Applicant: CISCO TECH INC ,  KHOURI JOSEPH ,  PATEL LABHESH ,  JAIN MUKUL ,  KUMAR SANJEEV ,  SHAFFER SHMUEL

Inventor： KHOURI JOSEPH ,  PATEL LABHESH ,  JAIN MUKUL ,  KUMAR SANJEEV ,  SHAFFER SHMUEL

IPC: H04M1/64

CPC classification number: H04M3/53383 ,  H04M2203/303 ,  H04M2203/4554

Abstract: In one embodiment, techniques for manipulating a voice message using a telephone user interface are provided. The telephone user interface receives a mark begin segment command from a telephonic device through a voice modality. The mark begin segment command indicates a beginning point for a voice message segment in the voice message. The telephone user interface then receives a mark end segment command from the telephonic device through the voice modality. The mark segment command indicates an ending point for the voice message segment in the voice message. An action command from the telephonic device is received and an action based on the action command for the voice message segment is performed. The voice message segment is a portion of the voice message determined based on the indicated beginning point of the voice message segment and the indicated ending point of the voice message segment in the voice message.

Abstract translation: 在一个实施例中，提供了使用电话用户界面来操纵语音消息的技术。 电话用户界面通过语音模式从电话设备接收标记开始段命令。 标记开始段命令指示语音消息中的语音消息段的起始点。 电话用户界面然后通过语音模式从电话设备接收标记结束段命令。 标记段命令指示语音消息中的语音消息段的结束点。 接收到来自电话设备的动作命令，并且执行基于语音消息段的动作命令的动作。 语音消息段是基于语音消息段的所指示的起始点和语音消息中语音消息段的所指示的终点确定的语音消息的一部分。

公开(公告)号：WO2007123821A2

公开(公告)日：2007-11-01

申请号：PCT/US2007008631

申请日：2007-04-04

Applicant: CISCO TECH INC ,  PATEL LABHESH ,  KUMAR SANJEEV ,  KHOURI JOSEPH ,  JAIN MUKUL

Inventor： PATEL LABHESH ,  KUMAR SANJEEV ,  KHOURI JOSEPH ,  JAIN MUKUL

IPC: H04B1/38

CPC classification number: H04M3/487 ,  G06Q10/109 ,  H04M3/4211 ,  H04M3/53391 ,  H04M2201/12 ,  H04M2201/14 ,  H04M2201/18 ,  H04M2201/36 ,  H04M2201/52 ,  H04M2203/2044 ,  H04M2203/2072 ,  H04M2203/353 ,  H04M2203/4509

Abstract: In on embodiment, techniques for providing alerts to a user when a communication frequency pattern between a user and a contact has not occurred during a pre-determined amount of time are provided. Communication records between the contact and the user can be analyzed to determine if the communication frequency pattern with the contact during the pre-determined amount of time does not meet pre-determined criteria. For example, the criteria may be generate an alert if communications do not occur in the last month, generate an alert if less than five communications occur in the last six months, or any other communication pattern. Also, the content of a communication may be analyzed to determine if a certain topic has been discussed. If a certain topic has not been discussed during the pre-determined amount of time, an alert may also be generated reminding the user that the topic has not been discussed.

Abstract translation: 在实施例中，提供了在预定时间量内没有发生用户和联系人之间的通信频率模式时向用户提供警报的技术。 可以分析联系人和用户之间的通信记录，以确定在预定时间期间与联系人的通信频率模式是否不符合预定标准。 例如，如果上个月没有发生通信，则标准可能会产生警报，如果在过去六个月内发生少于五次通信，或任何其他通信模式，则会生成警报。 此外，可以分析通信的内容以确定是否已经讨论了某个主题。 如果在预定量的时间内没有讨论某个主题，则还可以产生提醒用户主题尚未被讨论的警报。

公开(公告)号：EP1854082A4

公开(公告)日：2012-05-02

申请号：EP06736624

申请日：2006-02-27

Applicant: CISCO TECH INC

Inventor： PATEL LABHESH ,  SHAFFER SHMUEL ,  CHAHROURI GEBRAN ,  SARKAR SHANTANU ,  MOON BRUCE ,  KHOURI JOSEPH

IPC: G08B25/00 ,  G07C9/00 ,  G08B3/10 ,  G08B7/06 ,  G08B13/24 ,  G08B21/02 ,  G08B23/00 ,  G08B25/01 ,  G08B25/14

CPC classification number: G08B21/02 ,  G07C9/00111 ,  G08B3/1083 ,  G08B7/06 ,  G08B13/2462 ,  G08B25/016 ,  G08B25/14

Abstract: The present invention includes methods and devices for providing. According to some implementations, radio frequency identification ("RFID") tags are positioned at various locations throughout a building. Building locations can be determined from the RFID tags. Emergency service providers may be equipped with a portable device that includes at least one RFID reader for reading the RFID tags. Some implementations involve transmitting the RFID tag data to a control center from which the emergency services are coordinated. The emergency service workers' current and prior locations can be determined by the portable devices and/or at the control center. In preferred implementations, emergency service provider location information can be provided to control center personnel and to emergency service providers in real time.

公开(公告)号：EP2008434A4

公开(公告)日：2012-04-18

申请号：EP07754784

申请日：2007-04-04

Applicant: CISCO TECH INC

Inventor： KHOURI JOSEPH ,  PATEL LABHESH ,  JAIN MUKUL ,  KUMAR SANJEEV ,  SHAFFER SHMUEL

IPC: H04M1/64

CPC classification number: H04M3/53383 ,  H04M2203/303 ,  H04M2203/4554

Abstract: In one embodiment, techniques for manipulating a voice message using a telephone user interface are provided. The telephone user interface receives a mark begin segment command from a telephonic device through a voice modality. The mark begin segment command indicates a beginning point for a voice message segment in the voice message. The telephone user interface then receives a mark end segment command from the telephonic device through the voice modality. The mark segment command indicates an ending point for the voice message segment in the voice message. An action command from the telephonic device is received and an action based on the action command for the voice message segment is performed. The voice message segment is a portion of the voice message determined based on the indicated beginning point of the voice message segment and the indicated ending point of the voice message segment in the voice message.

Abstract translation: 在一个，提供了用于使用电话的用户接口操作的语音消息实施方式的技术。 电话用户接口接收的标记通过语音方式从电话设备开始段命令。 标记开始段命令指示用于在所述语音消息的语音消息段的起点。 电话用户界面然后从电话设备通过声音模式接收的标记端段命令。 标记段命令指示结束点为在所述语音消息的语音消息段。 从电话设备的动作命令被接收并且基于用于语音消息段的动作指令动作的情况下进行。 语音消息段是确定性的话音消息的一部分矿洞基于语音消息段和在话音消息的语音消息段的所指示的结束点所指示的开始点。