Abstract:
A method for effecting handoff of a communication session between a cellular telephone and a desktop telephone includes anchoring a communication session involving a remote device and a cellular telephone in an enterprise network such that signaling for the communication session passes through an element of the enterprise network; receiving an indication to handoff the communication session from the cellular telephone to a desktop telephone coupled to the enterprise network; placing the remote device in a holding state in response to the indication; and coupling the desktop telephone to the remote device to resume the communication session.
Abstract:
Routing calls includes receiving a call request at a call manager from a first endpoint. The call request includes a uniform resource identifier that associates with a second endpoint. A determination is made whether the call request associates with the call manager that received the call request. To route the call request, the call manager searches a call search space for a match to the call request. The call manager communicates the call request to the routing target.
Abstract:
Gathering location information from a first wireless network to determine whether to anchor a communication session in a second wireless network, a mobile node capable of communicating with both the first wireless network and the second wireless network, includes receiving location information from the first wireless network as the mobile node moves through one or more service areas of the first wireless network. It is determined whether a triggering event occurs. If the triggering event occurs, the location information is stored to determine whether to anchor a session in the second wireless network.
Abstract:
Anchoring a communication session for a target mobile phone includes identifying a current access node operable to provide the target mobile phone access to a first network of a first network type. Potential access nodes operable to provide a mobile phone access to a second network of a second network type are identified. Whether the communication session can be handed off to a potential access node of the one or more potential access nodes is established. Anchoring of the communication session is initiated in the second network only if the communication session can be handed off to a potential access node of the one or more potential access nodes.
Abstract:
A mobile station includes a first wireless interface that can couple to a first wireless network, a second wireless interface that can couple to a second wireless network, and a controller. The controller can negotiate a first wireless link with the first wireless network using the first wireless interface and establish a communication session with a remote device using the first wireless link. The controller can also detect a session handoff trigger, negotiate a second wireless link with the second wireless network using the second wireless interface in response to the session handoff trigger, and invoke a private branch exchange feature to transfer the communication session from the first wireless link to the second wireless link.
Abstract:
A method and system is described to provide data to an Interactive Voice Response (IVR) System. The method may comprise accessing an image communicated from a voice-communication device and communicating the image to an optical character recognition (OCR) module. Thereafter, data extracted from the image by the OCR module may be accessed and communicated for use in one or more IVR processes. The extracted data may be communicated to the device and confirmation that the extracted data corresponds to data in the image may be monitored. For example, the method may discover capabilities of the device to identify different communication options to communicate the image from the device. The options may be communicated to the device for presentation to a user. Upon receiving an indication of an option selected by the user, the IVR system may be configured to allow receipt of the image via the user selected option.
Abstract:
A method and system is described to provide data to an Interactive Voice Response (IVR) System. The method may comprise accessing an image communicated from a voice-communication device and communicating the image to an optical character recognition (OCR) module. Thereafter, data extracted from the image by the OCR module may be accessed and communicated for use in one or more IVR processes. The extracted data may be communicated to the device and confirmation that the extracted data corresponds to data in the image may be monitored. For example, the method may discover capabilities of the device to identify different communication options to communicate the image from the device. The options may be communicated to the device for presentation to a user. Upon receiving an indication of an option selected by the user, the IVR system may be configured to allow receipt of the image via the user selected option.
Abstract:
An apparatus for communicating data in a shared line environment is provided that includes a first reservation element operable to communicate with a second reservation element. The first reservation element is associated with a first location and the second reservation element is associated with a second location. A call may be initiated between the first location and the second location, the second location having one or more end-user devices that share a common line. The first reservation element is operable to reserve bandwidth associated with a connection that involves the first location and the second location before the call occurs.
Abstract:
A method for facilitating communications between wireless networks is provided that includes communicating with a mobile station (28) and transferring a communication session from a first wireless link to a second wireless link. The mobile station (28) is operable to negotiate a first wireless link with a first wireless network (12), to establish a communication session with a device using the first wireless link, and to facilitate a session handoff with a second wireless link with the second wireless network (14) using the second wireless interface. The handoff is enabled by associating the first wireless link to the second wireless link.
Abstract:
A method for effecting handoff of a communication session between a cellular telephone and a desktop telephone includes anchoring a communication session involving a remote device and a cellular telephone in an enterprise network such that signaling for the communication session passes through an element of the enterprise network; receiving an indication to handoff the communication session from the cellular telephone to a desktop telephone coupled to the enterprise network; placing the remote device in a holding state in response to the indication; and coupling the desktop telephone to the remote device to resume the communication session.