公开(公告)号：WO2021108454A2

公开(公告)日：2021-06-03

申请号：PCT/US2020/062093

申请日：2020-11-24

Applicant: AMAZON TECHNOLOGIES, INC.

Inventor： SIVASUBRAMANIAN, Swaminathan ,  PHILOMIN, Vasanth ,  ANBAZHAGAN, Vikram ,  SINGH, Ashish ,  DEO, Atul ,  ARORA, Anuroop ,  YOUNG, Jessie ,  YADAV, Harsh ,  KALE, Priyanka Shirish ,  DAVIDSON, Colin Thomas ,  EL-HAGGAN, Yasser ,  PRABALA, Srikanth ,  PENG, Zeshan ,  CHIOU, Matthew Chih-Hui ,  DAMACHARLA, Snehankita

IPC: G06Q10/00 ,  G06Q30/02 ,  G06F40/30 ,  G10L25/72 ,  G06F40/20 ,  G06Q30/0281 ,  G10L15/26 ,  H04M2201/40 ,  H04M3/51

Abstract: Systems and methods to analyze contacts data. Contacts data may be encoded as text (e.g., chat logs), audio (e.g., audio recordings), and various other modalities. A computing resource service provider may implement a service to obtain audio data from a client, transcribe the audio data, thereby generating text, execute one or more natural language processing techniques to generate metadata associated with the text, processing at least the metadata to generate an output, determine whether the output matches one or more categories, and provide the output to the client. Techniques described herein may be performed as an asynchronous workflow.

公开(公告)号：EP4066177A2

公开(公告)日：2022-10-05

申请号：EP20842353.3

申请日：2020-11-24

Applicant: Amazon Technologies, Inc.

Inventor： SIVASUBRAMANIAN, Swaminathan ,  PHILOMIN, Vasanth ,  ANBAZHAGAN, Vikram ,  SINGH, Ashish ,  DEO, Atul ,  ARORA, Anuroop ,  YOUNG, Jessie ,  YADAV, Harsh ,  KALE, Priyanka Shirish ,  DAVIDSON, Colin Thomas ,  EL-HAGGAN, Yasser ,  PRABALA, Srikanth ,  PENG, Zeshan ,  CHIOU, Matthew Chih-Hui ,  DAMACHARLA, Snehankita

IPC: G06Q10/00 ,  G06Q30/02 ,  G06F40/30 ,  G10L25/72