公开(公告)号：WO2022006144A2

公开(公告)日：2022-01-06

申请号：PCT/US2021/039668

申请日：2021-06-29

Applicant: GOOGLE LLC

Inventor： BURD, Emily ,  SHARMA, Akshat

IPC: H04M3/56 ,  G06Q30/02 ,  G10L25/00 ,  G06F40/30 ,  G06Q10/10 ,  G06Q30/0203 ,  H04M2201/40 ,  H04M2201/42 ,  H04M2203/1041 ,  H04M3/563

Abstract: Systems and methods for recognizing polling questions from a conference call discussion are provided. One or more text strings including a textual form of one or more verbal phrases provided by one or more participants of a conference call are identified. The one or more text strings are provided as input to a trained machine learning model. One or more outputs from the trained machine learning model are obtained. A level of confidence that a verbal phrase of the one or more verbal phrase provided by the one or more participants includes a question associated with polling during the conference call is extracted from the one or more outputs. In response to a determination that the level of confidence satisfies a confidence criterion, the verbal phrase is designated as a polling question presented during the conference call. Identify participant posing the poll question or providing verbal answer the polling question and notify the polling question to another participant via Graphical User Interface.

公开(公告)号：WO2021247653A1

公开(公告)日：2021-12-09

申请号：PCT/US2021/035378

申请日：2021-06-02

Applicant: LIVEPERSON, INC.

Inventor： COHEN, Goor ,  AVIRAM, Shai ,  KEDMI, Avi

IPC: H04L12/58 ,  H04M3/523 ,  G06F16/245 ,  G06N20/00 ,  G06Q10/107 ,  G06Q30/016 ,  G06Q30/0201 ,  G06Q30/0269 ,  H04L51/046 ,  H04M2201/40 ,  H04M3/5133

Abstract: Disclosed embodiments provide a framework to solicit and evaluate responses from brands and other users to the intents communicated by customers. In response to obtaining an intent, an intent messaging service provides the intent to an application implemented on a computing device of a user to solicit a response to the intent. In response to obtaining an intent response, the intent messaging service prohibits the user from generating further intent responses and provides the obtained intent response to the customer. The intent messaging service establishes a communications channel between the customer and the user in response to another request corresponding to the intent. This allows for additional responses to be provided to the customer by the user identified by the intent messaging service.

公开(公告)号：WO2021108454A2

公开(公告)日：2021-06-03

申请号：PCT/US2020/062093

申请日：2020-11-24

Applicant: AMAZON TECHNOLOGIES, INC.

Inventor： SIVASUBRAMANIAN, Swaminathan ,  PHILOMIN, Vasanth ,  ANBAZHAGAN, Vikram ,  SINGH, Ashish ,  DEO, Atul ,  ARORA, Anuroop ,  YOUNG, Jessie ,  YADAV, Harsh ,  KALE, Priyanka Shirish ,  DAVIDSON, Colin Thomas ,  EL-HAGGAN, Yasser ,  PRABALA, Srikanth ,  PENG, Zeshan ,  CHIOU, Matthew Chih-Hui ,  DAMACHARLA, Snehankita

IPC: G06Q10/00 ,  G06Q30/02 ,  G06F40/30 ,  G10L25/72 ,  G06F40/20 ,  G06Q30/0281 ,  G10L15/26 ,  H04M2201/40 ,  H04M3/51

Abstract: Systems and methods to analyze contacts data. Contacts data may be encoded as text (e.g., chat logs), audio (e.g., audio recordings), and various other modalities. A computing resource service provider may implement a service to obtain audio data from a client, transcribe the audio data, thereby generating text, execute one or more natural language processing techniques to generate metadata associated with the text, processing at least the metadata to generate an output, determine whether the output matches one or more categories, and provide the output to the client. Techniques described herein may be performed as an asynchronous workflow.

公开(公告)号：WO2022271366A1

公开(公告)日：2022-12-29

申请号：PCT/US2022/030450

申请日：2022-05-23

Applicant: MICROSOFT TECHNOLOGY LICENSING, LLC

Inventor： FOWERS, Spencer, G. ,  TITTSWORTH, David, Anthony ,  HOAK, Amber, Dawn

IPC: H04M3/56 ,  G06F3/165 ,  G10L15/26 ,  H04M2201/38 ,  H04M2201/40 ,  H04M3/563 ,  H04M3/568

Abstract: Systems and methods for providing enhanced teleconferencing. An example method includes receiving audio streams from a plurality of client devices of participants of a teleconference; converting the audio streams for a first conversation within the teleconference into first text; converting the audio streams for a second conversation within the teleconference into a second text; analyzing the first text to identify one or more topics being discussed in the first conversation; analyzing the second text to identify one or more topics being discussed in the second conversation; and presenting, in a teleconference user interface, at least one of the one or more topics being discussed in the first conversation or the one or more topics being discussed in the second conversation.

公开(公告)号：WO2022237376A1

公开(公告)日：2022-11-17

申请号：PCT/CN2022/084329

申请日：2022-03-31

Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION ,  IBM (CHINA) CO., LIMITED

Inventor： BRINK, Ryan ,  FREED, Andrew R. ,  NOEL, Marco

IPC: G10L15/26 ,  G10L15/22 ,  G10L2015/223 ,  H04M2201/40 ,  H04M3/4936 ,  H04M3/5166

Abstract: Methods, computer program products, and systems are presented. The methods can include: determining, in performance of an interactive voice response (IVR) session(110), prompting data for presenting to a user, and storing(1081) text based data defining the prompting data into a data repository(108); presenting the prompting data to the user; receiving return voice string data from the user in response to the prompting data; generating(1105) a plurality of candidate text strings associated to the return voice string of the user; examining(1106) the text based data defining the prompting data; augmenting(1107) the plurality of candidate text strings in dependence on a result of the examining to provide a plurality of augmented candidate text strings associated to the return voice string data; and evaluating respective ones of the plurality of augmented candidate text strings associated to the return voice string data; and selecting(1108) one of the augmented candidate text strings as a returned transcription associated to the return voice string data.

公开(公告)号：WO2022010529A1

公开(公告)日：2022-01-13

申请号：PCT/US2020/064989

申请日：2020-12-15

Applicant: GOOGLE LLC

Inventor： BAROR, Yuval ,  GOODMAN, Michael Andrew ,  KRISHNAKUMAR, Praveen

IPC: H04M3/42 ,  G06Q10/06 ,  H04M3/46 ,  G06Q10/06311 ,  G06Q10/103 ,  G10L13/00 ,  G10L15/22 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2203/1058 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/42204 ,  H04M3/4283 ,  H04M3/432 ,  H04M3/436 ,  H04M3/4936 ,  H04M3/5158 ,  H04M3/5166 ,  H04M3/5183

Abstract: Implementations are directed to using an assistant to initiate automated telephone calls with entities. Some implementations identify an item of interest, identify a group of entities associated with the item, and initiate the calls with the entities. During a given call with a given entity, the assistant can request a status update regarding the item, and determine a temporal delay before initiating another call with the given entity to request a further status update regarding the item based on information received responsive to the request. Other implementations receive a request to perform an action on behalf of a user, identify a group of entities that can perform the action, and initiate a given call with a given entity. During the given call, the assistant can initiate an additional call with an additional entity, and generate notification(s), for the user, based on result(s) of the given call and/or the additional call.