公开(公告)号：US20150170093A1

公开(公告)日：2015-06-18

申请号：US14109177

申请日：2013-12-17

Applicant: ASD Inc.

Inventor： Martin CZACHOR, JR. ,  Kevin CZACHOR ,  Norman FRANKE ,  Gary FOSTER

IPC: G06Q10/06

CPC classification number: G06Q10/063116

Abstract: Each agent in a work setting is able to take work breaks as needed to devote personal time to attend to personal matters. An agent module is associated with a computing device of each agent and a central module is central to all of the agents. The agent module receives a request from the agent for a work break and forwards the request to the central module for processing thereat. The central module examines the request according to a set of rules to determine whether and/or when the request for the work break from the agent is to be approved, and grants the request based on the set of rules. Thereafter, the central module notifies the agent by way of the agent module that the request has been granted. Thus, the agent may take the requested work break.

Abstract translation: 工作环境中的每个代理人都可以根据需要进行休息，以个人时间来处理个人事务。 代理模块与每个代理的计算设备相关联，并且中央模块是所有代理的核心。 代理模块从代理接收工作中断的请求，并将请求转发到中央模块以在那里进行处理。 中央模块根据一组规则检查请求，以确定是否和/或何时批准来自代理的工作中断的请求，并且基于该组规则来授予请求。 此后，中央模块通过代理模块通知代理该请求被授予。 因此，代理可以采取所请求的休息时间。

公开(公告)号：US20150163359A1

公开(公告)日：2015-06-11

申请号：US14547716

申请日：2014-11-19

Applicant: ASD Inc.

Inventor： Martin CZACHOR, JR. ,  Kevin CZACHOR ,  Norman FRANKE ,  Gary FOSTER

IPC: H04M3/51

CPC classification number: H04M3/5175 ,  H04M2203/402

Abstract: An aural volume feedback system is implemented in a center having a plurality of agents working thereat. Each agent is situated at a work station for being in calling contact with a client. At the work station, a microphone transforms aural speech of the agent into an electrical format, and a volume detector samples the electrical format and generates based on the sampling an instantaneous volume level. The volume detector compares the generated volume level to a predetermined threshold to determine that the agent is speaking excessively loudly, and thereafter outputs a trigger signal. A feedback generator receives the trigger signal, and based thereon generates a feedback to be perceived by the offending agent at the work station, where the perceived feedback hopefully causes the offending agent to reduce the aural volume thereof.

Abstract translation: 在具有在其上工作的多个代理的中心中实现听觉音量反馈系统。 每个代理人都位于工作站，以便与客户联系。 在工作站，麦克风将代理的听觉语音转换为电格式，并且音量检测器对电格式进行采样，并根据采样瞬时音量进行生成。 体积检测器将生成的音量与预定的阈值进行比较，以确定代理人的声音过大，然后输出触发信号。 反馈发生器接收触发信号，并且基于该信号产生将被工作站处的违规代理感知到的反馈，其中所感知的反馈希望导致违规代理减少其听觉体积。

公开(公告)号：US20170078485A1

公开(公告)日：2017-03-16

申请号：US14853342

申请日：2015-09-14

Applicant: ASD Inc., a PA Corp.

Inventor： Martin CZACHOR, JR. ,  Kevin CZACHOR ,  Norman FRANKE ,  Gary FOSTER

IPC: H04M3/51 ,  H04M3/58 ,  H04M3/523

CPC classification number: H04M3/5175 ,  H04M3/5233 ,  H04M3/58

Abstract: To respond to a call from a client to an organization, the call is directed to a lower-level agent associated with the organization for answering thereby. The lower-level agent employs a computing system of the organization, where the computing system includes an actuation device for initiating contact with a higher-level agent of the organization if it is determined that the calling client is calling regarding a matter worthy of escalation from the lower-level agent to the higher-level agent. A selection from the lower-level agent is received during the call of the actuation device to escalate the call from the lower-level agent to the higher-level agent, and in response to the received selection of the actuation device the call is escalated from the lower-level agent to the higher level agent.

Abstract translation: 为了响应来自客户端到组织的呼叫，呼叫被定向到与组织相关联的较低级别的代理以进行应答。 下层代理采用组织的计算系统，其中计算系统包括致动装置，用于发起与组织的较高级别代理的联系，如果确定主叫客户正在对有价值升级的事项进行呼叫 下级代理到上级代理。 在致动装置的呼叫期间接收到来自较低级别的代理的选择，以将呼叫从较低级代理升级到较高级代理，并且响应于接收到的致动装置的选择，该呼叫从 下级代理到上级代理。

公开(公告)号：US20150163360A1

公开(公告)日：2015-06-11

申请号：US14575480

申请日：2014-12-18

Applicant: ASD INC.

Inventor： Martin CZACHOR, JR. ,  Kevin CZACHOR ,  Norman FRANKE ,  Gary FOSTER

IPC: H04M3/51

CPC classification number: H04M3/5175 ,  H04M3/2236 ,  H04M3/5133

Abstract: An aural volume feedback system is implemented in a center having agents each situated at a work station in calling contact with a client. At the work station, a first microphone closer to the agent transforms aural speech thereof into an electrical format forwarded toward the client. A second microphone farther from the agent transforms aural speech thereof into an electrical format forwarded toward a volume detector which samples same and generates based thereon an instantaneous volume level. The volume detector compares the generated volume level to a predetermined threshold to determine that the agent is speaking excessively loudly, and outputs a trigger signal. A feedback generator receives the trigger signal, and generates a feedback to be perceived by the offending agent at the work station, where the perceived feedback hopefully causes the offending agent to reduce the aural volume thereof.

Abstract translation: 听觉体积反馈系统在一个中心实施，每个座席都位于与客户端通话的工作站。 在工作站，靠近代理的第一麦克风将其听觉语音转换成朝向客户转发的电格式。 距离代理更远的第二麦克风将其听觉语音转换成朝向向其采样的音量检测器转发的电格式，并基于其立即生成音量。 音量检测器将产生的音量与预定的阈值进行比较，以确定代理人的声音过大，并输出触发信号。 反馈发生器接收触发信号，并且产生将被工作站上的违规代理感知的反馈，其中所感知的反馈希望导致违规代理减少其听觉体积。

公开(公告)号：US20170149963A1

公开(公告)日：2017-05-25

申请号：US15422838

申请日：2017-02-02

Applicant: ASD Inc., a Corporation of Pennsylvania

Inventor： Martin CZACHOR, JR. ,  Kevin CZACHOR ,  Norman FRANKE ,  Gary FOSTER

IPC: H04M3/42 ,  H04M3/51 ,  H04M1/725 ,  H04M7/00

CPC classification number: H04M3/42042 ,  H04M1/72552 ,  H04M3/42059 ,  H04M3/42195 ,  H04M3/42221 ,  H04M3/5108 ,  H04M3/5175 ,  H04M3/5231 ,  H04M7/0054

Abstract: An application instantiated on a computing device of a professional receives a selection of a client by a professional to place a call to the client by way of an identifier of the client, and upon receiving the selection of the client, presents to the professional a number of options for an identifier of the professional to be provided with the placed call to the client. The application receives from the professional a selection of one of the options for the identifier of the professional, places the call from the professional to the client, and in doing so provides the selected identifier of the professional with the placed call. The selected and provided identifier of the professional represents a favored location at which the professional or an associate thereof may be reached. The client may ascertain the provided identifier of the professional from the placed call and employ same to place a future call toward the professional or the associate thereof.

公开(公告)号：US20160335594A1

公开(公告)日：2016-11-17

申请号：US14713162

申请日：2015-05-15

Applicant: ASD Inc., a PA Corp.

Inventor： Martin CZACHOR, JR. ,  Kevin CZACHOR ,  Norman FRANKE ,  Gary FOSTER

IPC: G06Q10/08 ,  G01V8/10 ,  G01G19/00 ,  H04W4/12 ,  G01N29/04

CPC classification number: G06Q10/0836 ,  G01G19/005 ,  G01G19/42 ,  G01G23/3735 ,  G01V8/10 ,  G01V8/12 ,  H04W4/12

Abstract: A receiving box receives items for later retrieval by an enterprise. Upon an amount of received items being detected within the receiving box, a report is sent to the enterprise. A detector detects an amount of the received items in the receiving box and outputs a corresponding signal. A controller receives the signal and determines based thereon whether a triggering event has occurred. The triggering event represents that the receiving box has an amount of received items therein such that a person or service should be dispatched from the enterprise to the receiving box to empty same. A reporter is employed by the controller to report the triggering event as a message to the enterprise upon the controller determining that the triggering event has occurred.

Abstract translation: 接收箱接收商品以供企业稍后检索。 在接收箱内检测到接收到的物品的数量时，向企业发送报告。 检测器检测接收箱中的接收物品的数量并输出相应的信号。 控制器接收信号并根据触发事件是否发生确定。 触发事件表示接收盒具有其中接收的物品的数量，使得人员或服务应该从企业被发送到接收箱以将其清空。 当控制器确定触发事件发生时，控制器使用记者来将触发事件报告给企业。

公开(公告)号：US20160234389A1

公开(公告)日：2016-08-11

申请号：US14615595

申请日：2015-02-06

Applicant: ASD Inc., a Corporation of Pennsylvania

Inventor： Martin CZACHOR, JR. ,  Kevin CZACHOR ,  Norman FRANKE ,  Gary FOSTER

IPC: H04M3/523 ,  H04M3/51 ,  H04M3/42

CPC classification number: H04M3/42042 ,  H04M1/72552 ,  H04M3/42059 ,  H04M3/42195 ,  H04M3/42221 ,  H04M3/5108 ,  H04M3/5175 ,  H04M3/5231 ,  H04M7/0054

Abstract: An application instantiated on a computing device of a professional receives transmitted information on an incoming call from a client and displays same, including an identifier of the client by which the professional can place a return call thereto. Upon the professional selecting the identifier of the client, the application presents a number of options for an identifier of the professional to be provided with the return call, receives a selection of one of the options, places the return call from the professional to the client, and in doing so provides the selected identifier of the professional. The provided identifier of the professional represents a favored location at which the professional or an associate may be reached. The client may ascertain the provided identifier from the return call and employ same to place a future call toward the professional or the associate.

Abstract translation: 在专业的计算设备上实例化的应用程序从客户端接收来话呼叫的发送信息，并显示相同的信息，包括专业人员可以向其发送返回呼叫的客户端标识符。 在专业选择客户端的标识符的情况下，应用程序提供许多用于提供返回呼叫的专业人员的标识符的选项，接收选项中的一个选项，将来自专业人员的返回呼叫放置到客户端 并且这样做提供了所选专业人员的标识符。 所提供的专业人员的标识符代表可以达到专业人员或助理人员的优惠地点。 客户可以从返回呼叫中确定所提供的标识符，并且使用该标识符将未来的呼叫发送给专业人员或联系人。

公开(公告)号：US20150264181A1

公开(公告)日：2015-09-17

申请号：US14215194

申请日：2014-03-17

Applicant: ASD Inc.

Inventor： Martin CZACHOR, JR. ,  Kevin CZACHOR ,  Norman FRANKE ,  Gary FOSTER

IPC: H04M3/523 ,  H04M3/51

CPC classification number: H04M3/5235 ,  H04M3/42195 ,  H04M3/4365 ,  H04M3/51 ,  H04M3/5183 ,  H04M3/533

Abstract: A chatting party initiates a computer chat with a chatted-to party by way of a computing system of a chatting service acting on behalf of the chatted-to party. The computing system collects from the chatting party in connection with the chat identifying information identifying the chatting party, and an initial indication of the general nature of the chat. A priority is then assigned to the chat based at least in part on the collected identifying information and the collected initial indication of the general nature of the chat, and the chat is assigned to the attention of one of the chatted-to party, an agent at the chatting service on behalf of the chatted-to party, and an automated chat engine of the chatting service for chatting with the chatting party. The chat is assigned based at least in part on the assigned priority of the chat.

Abstract translation: 聊天方通过代表聊天对方的聊天服务的计算系统发起与聊天对方的计算机聊天。 计算系统从聊天方收集与识别聊天方的聊天识别信息以及聊天的一般性质的初始指示。 至少部分地基于所收集的识别信息和收集的聊天的一般性质的初始指示将优先级分配给聊天，并且聊天被分配给聊天方之一，代理人 在聊天服务中代表聊天方，以及用于与聊天方聊天的聊天服务的自动聊天引擎。 至少部分地基于分配的聊天优先级来分配聊天。