-
公开(公告)号：EP0376526A3
公开(公告)日：1992-09-09
申请号：EP89312860.3
申请日：1989-12-08
Applicant: AT&T Corp.
Inventor： Davidson, Wayne Alan , Hossain, Sahadat
CPC classification number: H04M3/36 , H04M3/42314 , H04M3/51 , H04M3/5125 , H04M3/523 , H04M7/00 , H04M9/002 , H04M15/34 , H04M2201/32 , H04Q3/0062 , H04Q11/0428 , H04Q2213/13516
Abstract: A computer connected to an ISDN switch via an ISDN digital subscriber line, provides management information regarding activities of a plurality of telephone agents. The computer has shared call appearances with a number of telephone agent stations and receives shared call appearance associated messages from the switch reflecting call handling messages exchanged between the ISDN switch and each of the agent stations. The messages are interpreted by the computer which generates station status information and management information such as the number of calls handled, average holding time per call, etc. The computer may be connected simultaneously to several central offices via ISDN subscriber lines and generate management information for a group of geographically separated agents, such as home telemarketing agents operating out of their individual homes and connected to different central offices.
-
公开(公告)号：EP0376517A3
公开(公告)日：1992-09-16
申请号：EP89312823.1
申请日：1989-12-08
Applicant: AT&T Corp.
Inventor： Davidson, Wayne Alan , Winter, Diana Schlag
CPC classification number: H04M3/51 , H04M3/5125 , H04M3/5158 , H04M3/5237 , H04M2207/08 , H04Q11/0428 , H04Q2213/13072 , H04Q2213/13209 , H04Q2213/13349 , Y10S370/904
Abstract: A computer connected to an ISDN central office switch via an ISDN digital subscriber line, provides management information regarding activities of a plurality of telephone agents. The computer has shared call appearances with a number of telephone agent stations and receives shared call appearance associated messages from the switch reflecting call handling messages exchanged between the ISDN switch and each of the agent stations. The messages are interpreted by the computer, which generates station status information and management information such as the number of calls handled, average holding time per call, etc. The computer may be connected simultaneously to several central offices via ISDN subscriber lines and generate management information for a group of geographically separated agents, such as home telemarketing agents operating out of their individual homes and connected to different central offices. Based on the generated status and management information, the computer performs an incoming call management function by selecting agents connected to different switches for handling incoming calls and transmitting to the ISDN switch appropriate messages for causing the switch to transfer incoming calls to the selected agents. Additionally, the computer performs an outgoing call management function by initiating outgoing calls and causing the switch to connect an answering party to an agent, selected by the computer on any of the switches.
-
公开(公告)号：EP0376525A2
公开(公告)日：1990-07-04
申请号：EP89312857.9
申请日：1989-12-08
Applicant: AT&T Corp.
Inventor： Davidson, Wayne Alan , Winter, Diana Schlag
CPC classification number: H04M3/546 , H04M3/42314 , H04M3/51 , H04Q11/0428 , H04Q2213/1322 , H04Q2213/13282
Abstract: A computer connected to an ISDN switch via an ISDN digital subscriber line, has shared call appearances with a number of telephone stations connected to the switch and on the basis of shared call appearance associated messages from the switch, controls the forwarding of calls directed to the stations with which it has a shared call appearance. The associated messages are interpreted by the computer, which generates station status information. The computer responds to messages associated with predefined ones of the stations to select an alternate destination for the call and to transmit ISDN messages to the switch to cause the call to be forwarded to the selected alternate destination. Calls may be forwarded depending on call type, called number or other criteria. The computer responds to calls forwarded to it in the event that an associated station is busy and connects a holding party to the principal phone when the principal phone is no longer busy. The computer may be connected simultaneously to several ISDN switches via ISDN subscriber lines to receive shared call appearance associated messages from the several switching systems and forward calls for a telephone station connected to one switch, to a telephone station connected to another switch.
Abstract translation: 通过ISDN数字用户线连接到ISDN交换机的计算机具有连接到交换机的多个电话站的共享呼叫出现，并且基于来自交换机的共享呼叫相关消息，控制转接到 具有共享呼叫状态的站。 相关联的消息由计算机解释，该计算机生成站状态信息。 计算机响应与预定义的站点相关联的消息，以选择用于呼叫的备用目的地并向交换机发送ISDN消息以使呼叫被转发到所选择的备选目的地。 呼叫可以根据呼叫类型，被叫号码或其他标准转发。 如果主要电话不再忙，计算机将在相关联的电台忙碌并将主持电话连接到主电话机的情况下响应转接给它的呼叫。 计算机可以经由ISDN用户线路同时连接到多个ISDN交换机，以接收来自多个交换系统的共享呼叫状态相关消息，并将连接到一个交换机的电话台的呼叫转接到连接到另一个交换机的电话台。
-
公开(公告)号：EP0376517B1
公开(公告)日：1996-07-24
申请号：EP89312823.1
申请日：1989-12-08
Applicant: AT&T Corp.
Inventor： Davidson, Wayne Alan , Winter, Diana Schlag
CPC classification number: H04M3/51 , H04M3/5125 , H04M3/5158 , H04M3/5237 , H04M2207/08 , H04Q11/0428 , H04Q2213/13072 , H04Q2213/13209 , H04Q2213/13349 , Y10S370/904
-
Patent Agency Ranking
公开(公告)号：EP0376526B1
公开(公告)日：1996-03-06
申请号：EP89312860.3
申请日：1989-12-08
Applicant: AT&T Corp.
Inventor： Davidson, Wayne Alan , Hossain, Sahadat
CPC classification number: H04M3/36 , H04M3/42314 , H04M3/51 , H04M3/5125 , H04M3/523 , H04M7/00 , H04M9/002 , H04M15/34 , H04M2201/32 , H04Q3/0062 , H04Q11/0428 , H04Q2213/13516
-
公开(公告)号：EP0376525B1
公开(公告)日：1996-03-06
申请号：EP89312857.9
申请日：1989-12-08
Applicant: AT&T Corp.
Inventor： Davidson, Wayne Alan , Winter, Diana Schlag
CPC classification number: H04M3/546 , H04M3/42314 , H04M3/51 , H04Q11/0428 , H04Q2213/1322 , H04Q2213/13282
-
公开(公告)号：EP0376525A3
公开(公告)日：1992-09-23
申请号：EP89312857.9
申请日：1989-12-08
Applicant: AT&T Corp.
Inventor： Davidson, Wayne Alan , Winter, Diana Schlag
CPC classification number: H04M3/546 , H04M3/42314 , H04M3/51 , H04Q11/0428 , H04Q2213/1322 , H04Q2213/13282
Abstract: A computer connected to an ISDN switch via an ISDN digital subscriber line, has shared call appearances with a number of telephone stations connected to the switch and on the basis of shared call appearance associated messages from the switch, controls the forwarding of calls directed to the stations with which it has a shared call appearance. The associated messages are interpreted by the computer, which generates station status information. The computer responds to messages associated with predefined ones of the stations to select an alternate destination for the call and to transmit ISDN messages to the switch to cause the call to be forwarded to the selected alternate destination. Calls may be forwarded depending on call type, called number or other criteria. The computer responds to calls forwarded to it in the event that an associated station is busy and connects a holding party to the principal phone when the principal phone is no longer busy. The computer may be connected simultaneously to several ISDN switches via ISDN subscriber lines to receive shared call appearance associated messages from the several switching systems and forward calls for a telephone station connected to one switch, to a telephone station connected to another switch.
-
公开(公告)号：EP0376526A2
公开(公告)日：1990-07-04
申请号：EP89312860.3
申请日：1989-12-08
Applicant: AT&T Corp.
Inventor： Davidson, Wayne Alan , Hossain, Sahadat
CPC classification number: H04M3/36 , H04M3/42314 , H04M3/51 , H04M3/5125 , H04M3/523 , H04M7/00 , H04M9/002 , H04M15/34 , H04M2201/32 , H04Q3/0062 , H04Q11/0428 , H04Q2213/13516
Abstract: A computer connected to an ISDN switch via an ISDN digital subscriber line, provides management information regarding activities of a plurality of telephone agents. The computer has shared call appearances with a number of telephone agent stations and receives shared call appearance associated messages from the switch reflecting call handling messages exchanged between the ISDN switch and each of the agent stations. The messages are interpreted by the computer which generates station status information and management information such as the number of calls handled, average holding time per call, etc. The computer may be connected simultaneously to several central offices via ISDN subscriber lines and generate management information for a group of geographically separated agents, such as home telemarketing agents operating out of their individual homes and connected to different central offices.
Abstract translation: 通过ISDN数字用户线连接到ISDN交换机的计算机提供关于多个电话代理的活动的管理信息。 计算机具有与多个电话代理站的共享呼叫出现，并从该交换机接收反映在ISDN交换机和每个代理站之间交换的呼叫处理消息的共享呼叫状态相关消息。 消息由计算机解释，该计算机生成站状态信息和管理信息，例如处理的呼叫数，每个呼叫的平均保持时间等。计算机可以经由ISDN用户线同时连接到多个中心局，并生成管理信息 一组地理上分离的代理商，例如从其个人住宅运营并连接到不同中心局的家庭电话销售代理。
-
公开(公告)号：EP0376517A2
公开(公告)日：1990-07-04
申请号：EP89312823.1
申请日：1989-12-08
Applicant: AT&T Corp.
Inventor： Davidson, Wayne Alan , Winter, Diana Schlag
CPC classification number: H04M3/51 , H04M3/5125 , H04M3/5158 , H04M3/5237 , H04M2207/08 , H04Q11/0428 , H04Q2213/13072 , H04Q2213/13209 , H04Q2213/13349 , Y10S370/904
Abstract: A computer connected to an ISDN central office switch via an ISDN digital subscriber line, provides management information regarding activities of a plurality of telephone agents. The computer has shared call appearances with a number of telephone agent stations and receives shared call appearance associated messages from the switch reflecting call handling messages exchanged between the ISDN switch and each of the agent stations. The messages are interpreted by the computer, which generates station status information and management information such as the number of calls handled, average holding time per call, etc. The computer may be connected simultaneously to several central offices via ISDN subscriber lines and generate management information for a group of geographically separated agents, such as home telemarketing agents operating out of their individual homes and connected to different central offices. Based on the generated status and management information, the computer performs an incoming call management function by selecting agents connected to different switches for handling incoming calls and transmitting to the ISDN switch appropriate messages for causing the switch to transfer incoming calls to the selected agents. Additionally, the computer performs an outgoing call management function by initiating outgoing calls and causing the switch to connect an answering party to an agent, selected by the computer on any of the switches.
Abstract translation: 通过ISDN数字用户线连接到ISDN中心局交换机的计算机提供关于多个电话代理的活动的管理信息。 计算机具有与多个电话代理站的共享呼叫出现，并从该交换机接收反映在ISDN交换机和每个代理站之间交换的呼叫处理消息的共享呼叫状态相关消息。 消息由计算机解释，其产生站状态信息和管理信息，例如处理的呼叫数，每呼叫的平均保持时间等。计算机可以经由ISDN用户线同时连接到多个中心局，并产生管理信息 对于一组地理上分离的代理商，例如在其个人住宅中运行并连接到不同中心局的家庭电话销售代理。 基于生成的状态和管理信息，计算机通过选择连接到不同交换机的代理来处理来话呼叫并向ISDN交换机发送适当的消息以使交换机将来话呼叫转移到所选择的代理，来执行呼入管理功能。 此外，计算机通过发起呼出呼叫来执行呼出呼叫管理功能，并且使得交换机将应答方连接到由计算机在任何交换机上选择的代理。
-
-
-
-
-
-
-
-
Search Results
9
records
(took 0.027 seconds)
