公开(公告)号：GB2520171B

公开(公告)日：2017-02-08

申请号：GB201417875

申请日：2014-10-09

Applicant: BANK OF AMERICA

Inventor： DAVID LEE WARNICK ,  CHUNG-DI CHOU

IPC: H04M3/523 ,  H04M3/51

Abstract: Embodiments for implementing virtual dialing campaigns using virtual calling modes include systems for receiving account data associated with customer accounts and identifying an account status associated with each of the accounts based on the account data. The embodiments further include grouping the accounts into one or more queues based on the identified account status, selecting a first call mode for at least one queue, determining dialing parameters associated with the first call mode, providing the at least one queue to a user via a display of a computing device that is in communication with the system, and launching an account from the at least one queue.