公开(公告)号：GB2461987A

公开(公告)日：2010-01-27

申请号：GB0912344

申请日：2009-07-15

Applicant: BANK OF AMERICA

Inventor： BARVE AJAY ,  LAGRENADE JIMMY ,  HARRIS CASEY

IPC: G06Q10/00

Abstract: A method, system and computer program for creating a record and associating a unique identifier (UID) and a group identifier (group ID) with the record where the record is created in response to identifying that a transmission, such as an e-mail, violates an institution's policy. The record is passed to a reporting module which generates a report based on the unique identifier and/or the group identifier. The group identifier is a non-unique code assigned to the sender based upon the sender's position within the institution. The group identifier therefore forms a hierarchy code. Additionally, the record may be passed to a remediation agent for handling. The remediation agent may also update the record based on actions taken by the remediation agent or updates identified by the remediation agent.