公开(公告)号：GB2520619A

公开(公告)日：2015-05-27

申请号：GB201417882

申请日：2014-10-09

Applicant: BANK OF AMERICA

Inventor： FLEISHER MICHAEL D ,  HELLER RYAN SCOTT ,  SMITH PATRICK B ,  MADALA HARI ,  IYER SETHU ,  SHELDON ANDREW ,  BLATTEAU MICHAEL JOHN JNR ,  STATON RICHARD HARDIN

IPC: G06Q10/10 ,  G06Q50/10

Abstract: A method of excluding a customer from a contact list based on frequency of contact comprises determining one or more contacts for a customer 604; determining a number of communication attempts to the one or more contacts over a predetermined time period 606; comparing the number of communication attempts over the predetermined time period to a maximum number of attempts over the predetermined time period 608; and excluding the customer from a contact list when the number of communication attempts is greater than or equal to the maximum number of communication attempts for the predetermined time period 609. Also includes methods of handling customer data associated with payment arrears recovery.

公开(公告)号：GB2520621A

公开(公告)日：2015-05-27

申请号：GB201417889

申请日：2014-10-09

Applicant: BANK OF AMERICA

Inventor： HELLER RYAN SCOTT ,  SMITH PATRICK B ,  MADALA HARI ,  SHELDON ANDREW ,  CHOU CHUNG-DI ,  VATTIKUTI VEERA VENKATA

IPC: G06Q10/10 ,  G06Q30/02 ,  G06Q50/10

Abstract: A method for determining an automatic contact list comprises receiving a request to create a contact list, the request comprising selection criteria; identifying data associated with a plurality of customers meeting the selection criteria, wherein each customer is associated with at least one contact; determining contacts that are excluded based on at least one of locking, external requests, geography, time, velocity, and permission to contact; and determining a contact list based on customers that are not excluded. Locking occurs when a customer is assigned to another call list or is currently receiving a call from another representative and velocity is the frequency of previous contact with a customer. The contact list may be used for communicating with customers by automatic dialer, email, voicemail, or direct mail. The system allows a user to create an automatic contact list that both meets the user's criteria while also complying with business and legal regulations.