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    INTEGRATING SIP CONTROL MESSAGING INTO EXISTING COMMUNICATION CENTER ROUTING INFRASTRUCTURE
    1.
    发明申请
    INTEGRATING SIP CONTROL MESSAGING INTO EXISTING COMMUNICATION CENTER ROUTING INFRASTRUCTURE 审中-公开
    将SIP控制消息传递到现有的通信中心路由基础设施

    公开(公告)号：WO2008045775A3

    公开(公告)日：2008-07-10

    申请号：PCT/US2007080535

    申请日：2007-10-05

    Applicant: GENESYS TELECOMM LAB INC ,  KIKINIS DAN

    Inventor： KIKINIS DAN

    IPC: H04L12/66

    CPC classification number: H04M3/5191 ,  H04M3/523 ,  H04M7/003 ,  H04M7/006 ,  H04M7/1255 ,  H04M2207/203

    Abstract: A software suite is disclosed for routing communication events over a data- packet-network using an IP session initiation and management protocol. The software suite comprises, a server application running on the network for computing and serving routing determinations per request, a session management application running on the network for initiating and managing routed and established session events, a parsing application running on the network for parsing request data received under session initiation protocol and a conversion application running on the network for converting data received under session initiation protocol into a routing request. All received communication requests for routing are in the form of the session initiation protocol wherein they are parsed and converted into routing requests processed by the server application and routed to determined destinations and wherein events are established as session events conducted under the session initiation and management protocol.

    Abstract translation: 公开了一种软件套件，用于使用IP会话启动和管理协议在数据包网络上路由通信事件。 软件套件包括：在网络上运行的用于计算和提供每个请求的路由确定的服务器应用程序，在网络上运行的用于启动和管理路由和建立的会话事件的会话管理应用程序，在网络上运行的解析应用程序，用于解析请求数据 在会话发起协议下接收的转换应用，以及在网络上运行的用于将在会话发起协议接收​​的数据转换为路由请求的转换应用。 所有接收到的用于路由的通信请求都是会话发起协议的形式，其中它们被解析并转换成由服务器应用处理的路由请求，并被路由到确定的目的地，并且其中事件被建立为在会话发起和管理协议 。

    TELEPHONE NETWORK INTERFACE BRIDGE BETWEEN DATA TELEPHONY NETWORKS AND DEDICATED CONNECTION TELEPHONY NETWORKS
    2.
    发明申请
    TELEPHONE NETWORK INTERFACE BRIDGE BETWEEN DATA TELEPHONY NETWORKS AND DEDICATED CONNECTION TELEPHONY NETWORKS 审中-公开
    数据电话网络和专用连接电话网络之间的电话网络接口桥

    公开(公告)号：WO9941890A3

    公开(公告)日：1999-10-14

    申请号：PCT/US9902822

    申请日：1999-02-10

    Applicant: GENESYS TELECOMM LAB INC

    Inventor： KIKINIS DAN

    IPC: H04M3/42 ,  H04L29/06 ,  H04M3/00 ,  H04M3/51 ,  H04M7/00 ,  H04M11/00 ,  H04Q3/64 ,  H04L12/28 ,  H04L12/56

    CPC classification number: H04Q3/64 ,  H04L29/06 ,  H04L29/06027 ,  H04L65/103 ,  H04L65/104 ,  H04M3/42323 ,  H04M3/51 ,  H04M7/006 ,  H04Q2213/13034 ,  H04Q2213/1307 ,  H04Q2213/13097 ,  H04Q2213/13196 ,  H04Q2213/13204 ,  H04Q2213/1322 ,  H04Q2213/13389

    Abstract: A computerized telephony bridge unit (87) has a Data Network Telephony (DNT) port (25) and a Connection Oriented/Switched Telephony (COST) trunk port (23), each associated with circuitry for receiving a placing calls in the data format required by connected networks. The bridge unit (87) further includes conversion circuitry for converting data dynamically between network protocols compatible with each connected network. Control routines executable on the computerized bridge unit are adapted to receive a first call from one of the COST and DNT networks, to place a call associated with the received call on the network other than the network on which the call is received, and to dynamically convert data between a call connected at one port and a call connected at the other port. The data network can be the Internet (15), and the COST network can be any publicly or privately switched dedicated-connection-oriented telephone network (13). Association between calls between two otherwise incompatible networks can be by a locally-stored lookup table, by negotiation with a caller, or by retrieval of data from incoming calls.

    Abstract translation: 计算机化电话桥单元（87）具有数据网络电话（DNT）端口（25）和面向连接/交换电话（COST）中继端口（23），每个端口与用于以所需数据格式接收放置呼叫的电路相关联 通过连接网络。 桥接单元（87）还包括用于在与每个连接的网络兼容的网络协议之间动态地转换数据的转换电路。 在计算机化桥接单元上可执行的控制例程适于从COST和DNT网络之一接收第一呼叫，以将与所接收的呼叫相关联的呼叫放置在接收到呼叫的网络以外的网络上，并且动态地 在一个端口连接的呼叫和在另一个端口连接的呼叫之间转换数据。 数据网络可以是因特网（15），COST网络可以是任何公共或私有交换专用连接导向的电话网络（13）。 两个否则不兼容的网络之间的呼叫之间的关联可以通过本地存储的查找表，通过与呼叫者协商，或者通过从呼叫中检索数据来进行。

    EMBEDDED WEB PHONE MODULE
    4.
    发明公开
    EMBEDDED WEB PHONE MODULE 有权
    嵌入式模块网络话机

    公开(公告)号：EP1116364A4

    公开(公告)日：2005-11-23

    申请号：EP99968751

    申请日：1999-09-02

    Applicant: GENESYS TELECOMM LAB INC

    Inventor： KIKINIS DAN ,  DEGLOIA RICHARD CASE JR

    IPC: G06F13/00 ,  H04L12/64 ,  H04L12/66 ,  H04M3/51 ,  H04M7/00 ,  H04M11/00

    CPC classification number: H04M7/006 ,  H04L29/06027 ,  H04L65/1069 ,  H04L65/4007 ,  H04L67/02 ,  H04L67/34 ,  H04M3/5158 ,  H04M3/5191 ,  H04M7/003

    Abstract: A system for enabling Data Network Telephony (DNT) communication through a WEB page includes a Web server (28) hosting an interactive WEB page and having an Internet port, as link in the WEB page adapted for launching a DNT-capable telephone module, and a DNT-capable telephone module associated with the link. In this system, upon selection of the link by a person accessing the WEB page over the Internet (13) using a computer platform, an instance of the IP telephone module is downloaded to computer platform, and an IP call is launched to an IP address prestored and associated with the link. The DNT network may be the Internet (13). In a preferred embodiment the system first investigates the computer platform for hardware and software characteristics, and attaches the determined characteristics to the instance of the IP telephone module to be downloaded. The downloaded module then self-launches and configures, and then launches the associated call. In some embodiments the module disappears after a single call, and thus serves as an instant enabler for IP telephony.

    SYSTEM FOR FACILITATING LOOSELY CONFIGURED SERVICE WORKER GROUPS IN A DYNAMIC CALL CENTER ENVIRONMENT
    9.
    发明公开
    SYSTEM FOR FACILITATING LOOSELY CONFIGURED SERVICE WORKER GROUPS IN A DYNAMIC CALL CENTER ENVIRONMENT 审中-公开
    系统FÜRLOSE KONFIGURIERTE DIENSTARBEITERGRUPPEN IN EINER DYNAMISCHEN CALLCENTERUMGEBUNG

    公开(公告)号：EP2238740A4

    公开(公告)日：2012-10-03

    申请号：EP08867071

    申请日：2008-12-23

    Applicant: GENESYS TELECOMM LAB INC

    Inventor： KIKINIS DAN ,  MAKAGON PETR ,  RISTOCK HERBERT WILLI ARTUR

    IPC: H04M3/51

    CPC classification number: H04M3/5125 ,  G06Q10/0631 ,  G06Q10/06311 ,  G06Q10/063112 ,  H04M3/5175 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5233

    Abstract: A system for soliciting and activating one or more groups of workers to service contact center business includes an interface accessible to the one or more groups for accepting group registration data, publishing contact center business and for enabling the groups to subscribe to receive business; a data repository for storing the registration data for subscribing groups; and a routing server for specifying routing strategies for event routing to the groups. The system is characterized in that the one or more groups of workers may be activated during contact center business activity to perform services based on need.

    Abstract translation: 一个或多个工作人员组织和激活一个服务于联络中心业务的系统包括一个或多个组可以接受组织注册数据，发布联络中心业务和使组织能够订阅接收业务的接口; 用于存储订阅组的注册数据的数据存储库; 以及用于指定用于事件路由到组的路由策略的路由服务器。 该系统的特征在于，可以在联络中心业务活动期间激活一个或多个工作组，以根据需要执行服务。

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