公开(公告)号：GB2362485A

公开(公告)日：2001-11-21

申请号：GB0025253

申请日：2000-10-13

Applicant: IBM

Inventor： BIGUS JENNIFER ,  DALEY DANIEL JOSEPH ,  DIEDRICH RICHARD ALAN

IPC: G06F9/44

Abstract: A navigation tool is used to define the flow and operation of a software application 125. The navigation tool receives flow definition information from a user and generates navigation application program interfaces (APIs) that allow a graphical user interface (GUI) 134 to communicate with the software application. These navigation APIs may include flow 132 and operation 133 APIs. These flow and operation APIs preferably interact with preexisting screen scraping APIs 126 to communicate with the software application.

公开(公告)号：CA2054631C

公开(公告)日：1996-07-23

申请号：CA2054631

申请日：1991-10-31

Applicant: IBM

Inventor： BIGUS JOSEPH PHILLIP ,  DIEDRICH RICHARD ALAN ,  SMITH CHARLES ERNEST

IPC: H04M1/27 ,  G06F15/18 ,  G06N3/00 ,  G06N3/10 ,  H04M1/274 ,  H04M3/36 ,  H04M3/51 ,  H04M3/523 ,  H04Q3/00 ,  H04Q3/545 ,  H04Q1/20 ,  H04M3/42

Abstract: A predictive dialing system having a computer connected to a telephone switch stores a group of call records in its internal storage. Each call record contains a group of input parameters, including the date, the time, and one or more workload factors. Workload factors can indicate the number of pending calls, the number of available operators, the average idle time, the connection delay, the completion rate, and the nuisance call rate, among other things. Ih the preferred embodiment, each call record also contains a dial action, which indicates whether a call was initiated or not. These call records are analyzed by a neural network to determine a relationship between the input parameters and the dial action stored in each call record. This analysis is done as part of the training process for the neural network. After this relationship is determined, the computer system sends a current group of input parameters to the neural network, and, based on the analysis of the previous call records, the neural network determines whether a call should be initiated or not. The neural network bases its decision on the complex relationship it has learned from its training data -- perhaps several thousand call records spanning several days, months, or even years. The neural network is able to automatically adjust -- in a look ahead, proactive manner -- for slow and fast periods of the day, week, month, and year.

公开(公告)号：BR8604508A

公开(公告)日：1987-05-19

申请号：BR8604508

申请日：1986-09-22

Applicant: IBM

Inventor： DIEDRICH RICHARD ALAN

IPC: H04M11/00 ,  G06F3/16 ,  G06F15/78 ,  G10L11/00 ,  G10L13/00 ,  H04M3/487 ,  G06F9/06 ,  G06F15/21

Abstract: An interpreter (100) is provided which enables a user of a computer to add additional function to existing programming applications independent of the applications. The interpreter interfaces between an advanced function (104), such as voice synthesis, and an application (102), such as an office calendar and mail system. The user defines the part of the application on which to apply the voice synthesis in a high level computer language. This definition can include transformation of touch tone pulses to commands for the application as would generally be entered by keyboard. The definition then applies the function as directed by the user, such as to read the mail, or read the calendar, either by means of speaker coupled to the computer or over telephone lines to a remote user.