Abstract:
A method of processing limited natural language data to automatically develop an optimal feature set (510), bypassing the standard Wizard of OZ (WOZ) approach is provided. The method provides for building natural language understanding models (512) or for processing existing data from other domains, such as the Internet, for domain-specific adaptation through the use of an optimal feature set. Consequently, when the optimal feature set is passed on to any engine, the optimal feature set produces robust models that can be used for natural language call routing.
Abstract:
A system and method for real-time network communications provides a session identifier (Session ID) as a public key for group communication (20, 22) between clients, and provides a channel identifier (Channel ID) representing a private key for each of a plurality of clients (12). The channel identifier includes client-specific attributes, which function to indicate grouping criteria for the group communication. A dynamic communication link is created over a network between a client (12) and a service (14) based upon the public and private key combination such that group communication is enabled based upon the attributes of the private key and the public key. Communications are translated using a translation service (16) which employs the attributes associated with the private key and the public key combination to provide response information in a designated language to enable multi- lingual real-time communications.
Abstract:
A communications apparatus is configured to bridge modalities and different communications formats. The apparatus may a bridge that receives an input through a modality gateway and to deliver an output through an output channel and at least one communication engine that translates the input into the output.
Abstract:
User authentication (300) is provided. At least one of a social network and a business network of each user in a plurality of users is accessed (402). User history data of each user in the plurality of users is monitored in the at least one of the social network and the business network (404). Challenge questions requiring a user response are generated based on monitoring the user history data of the users (406). The user response to a generated challenge question is evaluated (410). A set of events is triggered based on evaluating the user response (412).
Abstract:
User authentication (300) is provided. At least one of a social network and a business network of each user in a plurality of users is accessed (402). User history data of each user in the plurality of users is monitored in the at least one of the social network and the business network (404). Challenge questions requiring a user response are generated based on monitoring the user history data of the users (406). The user response to a generated challenge question is evaluated (410). A set of events is triggered based on evaluating the user response (412).
Abstract:
A communications apparatus is configured to bridge modalities and different communications formats. The apparatus may a bridge that receives an input through a modality gateway and to deliver an output through an output channel and at least one communication engine that translates the input into the output.
Abstract:
A communications apparatus is configured to bridge modalities and different communications formats. The apparatus may a bridge that receives an input through a modality gateway and to deliver an output through an output channel and at least one communication engine that translates the input into the output.
Abstract:
A system and method for real-time network communications provides a session identifier (Session ID) as a public key for group communication (20, 22) between clients, and provides a channel identifier (Channel ID) representing a private key for each of a plurality of clients (12). The channel identifier includes client-specific attributes, which function to indicate grouping criteria for the group communication. A dynamic communication link is created over a network between a client (12) and a service (14) based upon the public and private key combination such that group communication is enabled based upon the attributes of the private key and the public key. Communications are translated using a translation service (16) which employs the attributes as-sociated with the private key and the public key combination to provide response information in a designated language to enable multi- lingual real-time communications.