公开(公告)号：BR9103455A

公开(公告)日：1992-05-05

申请号：BR9103455

申请日：1991-08-13

Applicant: IBM

Inventor： CALVERT NATHANIEL ,  EMERICK EARL W ,  KOEHLER JOHN L ,  KRUPIT BETH A ,  LINDBERG ERIK D ,  MCKELVEY MARK A ,  MERVOSH STEVEN P ,  PELNAR EMIL ,  ROUBAL ERIC G ,  SAWYER GAIL L ,  SCARBOROUGH GEORG B ,  SMITH LOREN E ,  TOWNSEND SUSETTE M ,  UPCHURCH RUTH A ,  WALTS JAMES O ,  WESTLING SANDRA D ,  NEWTON JEFFREY A ,  EAKINS JOHN J ,  HOAG DANIEL J ,  MAKI ARTHUR C ,  MAY HENRY J ,  SANDSTROM ANDREW E ,  PICKETT TIMOTHY P ,  THOMPSON MARTIN J

IPC: G06F11/00

公开(公告)号：CA2046747A1

公开(公告)日：1992-02-18

申请号：CA2046747

申请日：1991-07-10

Applicant: IBM

Inventor： EAKINS JOHN J JR ,  HOAG DANIEL J ,  KOEHLER JOHN L ,  LINDBERG ERIK D ,  MAKI ARTHUR C ,  MAY HENRY J ,  MCKELVEY MARK A ,  SANDSTROM ANDREW E ,  SCARBOROUGH GEORGE B ,  WESTLING SANDRA D

IPC: G06F11/30 ,  G06F11/22 ,  G06F11/273 ,  G06F11/32 ,  G06F13/00

Abstract: R09-90-037C TRACKING THE RESOLUTION OF A PROBLEM ON A COMPUTER SYSTEM IN A SERVICE NETWORK OF COMPUTER SYSTEMS A service network has several computer systems connected together. A computer system can either be a "Service Requestor" (SR), a "Service Provider" (SP), or a hybrid of the two, a "Service Provider/Requestor" (SP/R). The status of the resolution of the problem can be monitored by the computer systems of the support network. Each SR, SP/R, and SP contains a problem log to track the status of each problem. Problems can have a status of OPEN, READY, PREPARED, SENT, ANSWERED, FIXED, VERIFIED, and CLOSED. The problem log present in each computer system makes it possible for status of the network to be easily monitored. The monitoring activity can be user queried via a series of screens or by graphically displaying a pictorial representation of the network or a portion of the network on a console associated with a computer system of the network. A system can also send an advisory to other computer systems to notify them of problems for which they do not have support responsibility.