公开(公告)号：CA2741212C

公开(公告)日：2020-12-08

申请号：CA2741212

申请日：2011-05-27

Applicant: IBM CANADA LTD IBM CANADA LIMITEE

Inventor： BOYLE P CURRIE ,  JAVAHERY HOMA ,  ROZSA ENIKO I ,  YAMAMOTO PAUL A

IPC: G06F16/953 ,  G06F40/30

Abstract: Computer program product includes storage having program code configured to be executed by processor of computer system to implement method for providing information in response to query. Method comprising: receiving query; performing natural language analysis to generate substrings; after performing natural language analysis, performing ontology analysis to output terms of ontology of domain-specific information and to output relationships between pairs of terms, outputted terms constrained to match relevant substrings generated by performing natural language analysis; performing query analysis to analyze query to outputted terms and relationships between terms; performing query analysis comprising ascertaining that query is not more suitable for service than for information search; refining query based on outputted terms and term relationships; generating search query based on refined query; initiating search based on search query; and processor providing results of search to user, results source documents obtained, via search, from databases, source documents relevant to refined query.

公开(公告)号：CA2741212A1

公开(公告)日：2012-11-27

申请号：CA2741212

申请日：2011-05-27

Applicant: IBM CANADA

Inventor： BOYLE P CURRIE ,  JAVAHERY HOMA ,  ROZSA ENIKO I ,  YAMAMOTO PAUL A

IPC: G06F16/953 ,  G06F17/27

Abstract: Embodiments of the disclosure relate to self-service user support applications based on analysis of an ontology on domain-specific information. An exemplary embodiment concerns a system for providing information in response to a user query that may comprise a natural language parser for identifying relevant terms from the user query, and an ontology analyzer for matching the relevant terms to concepts in an ontology of information related to the user query. The system may include a query processor for refining the user query based on the matched query terms and ontology concepts, and a search engine for identifying from available repositories information relevant to the user query.