公开(公告)号：WO2004093411A2

公开(公告)日：2004-10-28

申请号：PCT/US2004010623

申请日：2004-04-08

Applicant: INTERVOICE LP

Inventor： PUGLIESE JEFF

IPC: G10L15/26 ,  H04L12/28 ,  H04M3/51 ,  H04M3/533 ,  H04M

CPC classification number: H04M3/53366 ,  G10L15/26 ,  H04L12/2854 ,  H04M3/5158 ,  H04M3/53383 ,  H04M2201/40 ,  H04M2203/2066

Abstract: There is disclosed an automatic calling system which analyzes the contents of detected voice on a called line and controls the operation of the calling system dependent upon the analyzed context. In one embodiment, the content is analyzed based on typically expected grammars, at least some of which may be unique to the called party. In another embodiment, upon answer detection, the called party is probed, for example by playing one or more messages, and action is taken dependent upon analyzed responses from the called line.

Abstract translation: 公开了一种自动呼叫系统，其分析被叫线路上检测到的语音的内容，并根据分析的上下文来控制呼叫系统的操作。 在一个实施例中，基于通常期望的语法来分析内容，其中至少一些语法对被叫方可能是唯一的。 在另一个实施例中，在应答检测时，例如通过播放一个或多个消息来探测被叫方，并且取决于来自被叫线路的分析响应采取动作。