公开(公告)号：JP2000295345A

公开(公告)日：2000-10-20

申请号：JP2000067093

申请日：2000-03-10

Applicant: LUCENT TECHNOLOGIES INC

Inventor： BORST SIMON C ,  FLOCKHART ANDREW D ,  HYMUS FRANCIS C ,  MATHEWS EUGENE P ,  REIMAN MARTIN I ,  SEERY JUDITH B ,  TAYLOR JOHN Z

IPC: H04Q3/64 ,  H04M3/00 ,  H04M3/523 ,  H04M3/60

Abstract: PROBLEM TO BE SOLVED: To determine high-quality routing without requiring network resources any more by rerouting communication to another automatic call distribution(ACD) system as the substitutive destination. SOLUTION: A public switched telephone network(PSTN) 100 is provided with a switching node 101 for routing the communication (calling) to ACD systems 110-112. Calling is incoming and routed to non-central ACD systems 110 and 112. When the central ACD system can provide a service better than these non-central ACD systems, refusal (busy signal) is returned to the switching node 101 by the non-central ACD systems. Thus, the connection of calling to this non-central ACD system is released and calling is routed to the central ACD system 111 as the designated substitutive destination.

公开(公告)号：AU2066700A

公开(公告)日：2000-09-14

申请号：AU2066700

申请日：2000-03-06

Applicant: LUCENT TECHNOLOGIES INC

Inventor： BORST SIMON C ,  FLOCKHART ANDREW D ,  HYMUS FRANCIS C ,  MATHEWS EUGENE P ,  REIMAN MARTIN I ,  SEERY JUDITH B ,  TAYLOR JOHN Z

IPC: H04Q3/64 ,  H04M3/00 ,  H04M3/523 ,  H04M3/60 ,  H04Q3/68

Abstract: The alternate destination redirection (ADR) feature (102) of telephone switching systems (101) or an equivalent is used to implement a "post-route" routing architecture having the benefits of a "pre-route" routing architecture in a network ACD. The ADR feature is administered in the network (100) for individual ACD systems and individual call types at each ACD system to identify another ACD system as an alternative destination for calls of the individual call type rejected by the individual ACD system. The network distributes calls to the plurality of ACD systems (110-112) on a basis (e.g., fixed percentage, round-robin) that does not require the network to know the status of the individual ACD systems. Upon having a call of an individual type routed thereto, an individual ACD system checks the status of the ACD system that is administered as the alternative destination for its rejected calls of the individual type. If it determines that it can provide the better service, the individual ACD system services the call. If it determines that the alternative destination ACD system can provide the better service, the individual ACD system rejects the call, whereupon the network, operating under influence of the ADR feature, releases the connection of the call to the individual ACD system and reroutes the call to the alternative destination ACD system.

公开(公告)号：DE60013664T2

公开(公告)日：2005-11-24

申请号：DE60013664

申请日：2000-02-28

Applicant: LUCENT TECHNOLOGIES INC

Inventor： BORST SIMON C ,  FLOCKHART ANDREW D ,  HYMUS FRANCIS C ,  MATHEWS EUGENE P ,  REIMAN MARTIN I ,  SEERY JUDITH B ,  TAYLOR JOHN Z

IPC: H04Q3/64 ,  H04M3/00 ,  H04M3/523 ,  H04M3/60 ,  H04M7/00

Abstract: The alternate destination redirection (ADR) feature (102) of telephone switching systems (101) or an equivalent is used to implement a "post-route" routing architecture having the benefits of a "pre-route" routing architecture in a network ACD. The ADR feature is administered in the network (100) for individual ACD systems and individual call types at each ACD system to identify another ACD system as an alternative destination for calls of the individual call type rejected by the individual ACD system. The network distributes calls to the plurality of ACD systems (110-112) on a basis (e.g., fixed percentage, round-robin) that does not require the network to know the status of the individual ACD systems. Upon having a call of an individual type routed thereto, an individual ACD system checks the status of the ACD system that is administered as the alternative destination for its rejected calls of the individual type. If it determines that it can provide the better service, the individual ACD system services the call. If it determines that the alternative destination ACD system can provide the better service, the individual ACD system rejects the call, whereupon the network, operating under influence of the ADR feature, releases the connection of the call to the individual ACD system and reroutes the call to the alternative destination ACD system.

公开(公告)号：DE60013664D1

公开(公告)日：2004-10-21

申请号：DE60013664

申请日：2000-02-28

Applicant: LUCENT TECHNOLOGIES INC

Inventor： BORST SIMON C ,  FLOCKHART ANDREW D ,  HYMUS FRANCIS C ,  MATHEWS EUGENE P ,  REIMAN MARTIN I ,  SEERY JUDITH B ,  TAYLOR JOHN Z

IPC: H04Q3/64 ,  H04M3/00 ,  H04M3/523 ,  H04M3/60 ,  H04M7/00

Abstract: The alternate destination redirection (ADR) feature (102) of telephone switching systems (101) or an equivalent is used to implement a "post-route" routing architecture having the benefits of a "pre-route" routing architecture in a network ACD. The ADR feature is administered in the network (100) for individual ACD systems and individual call types at each ACD system to identify another ACD system as an alternative destination for calls of the individual call type rejected by the individual ACD system. The network distributes calls to the plurality of ACD systems (110-112) on a basis (e.g., fixed percentage, round-robin) that does not require the network to know the status of the individual ACD systems. Upon having a call of an individual type routed thereto, an individual ACD system checks the status of the ACD system that is administered as the alternative destination for its rejected calls of the individual type. If it determines that it can provide the better service, the individual ACD system services the call. If it determines that the alternative destination ACD system can provide the better service, the individual ACD system rejects the call, whereupon the network, operating under influence of the ADR feature, releases the connection of the call to the individual ACD system and reroutes the call to the alternative destination ACD system.

公开(公告)号：CA2298937C

公开(公告)日：2003-04-22

申请号：CA2298937

申请日：2000-02-17

Applicant: LUCENT TECHNOLOGIES INC

Inventor： SEERY JUDITH B ,  REIMAN MARTIN I ,  TAYLOR JOHN Z ,  FLOCKHART ANDREW D ,  BORST SIMON C ,  MATHEWS EUGENE P ,  HYMUS FRANCIS C

IPC: H04Q3/64 ,  H04M3/00 ,  H04M3/523 ,  H04M3/60

Abstract: The alternate destination redirection (ADR) feature of telephone switching systems or an equivalent is used to implement a "post-route" routing architecture having the benefits of a "pre-route" routing architecture in a network ACD. The ADR feature is administered in the network for individual ACD systems and individual call types at each ACD system to identify another ACD system as an alternative destination for calls of the individual call type rejected by the individual ACD system. The network distributes calls to the plurality of ACD systems on a basis (e.g., fixed percentage, round-robin) that does not require the network to know the status of the individual ACD systems. Upon having a call of an individual type routed thereto, an individual ACD system checks the status of the ACD system that is administered as the alternative destination for its rejected calls of the individual type. If it determines that it can provide the better service, the individual ACD system services the call. If it determines that the alternative destination ACD system can provide the better service, the individual ACD system rejects the call, whereupon the network, operating under influence of the ADR feature, releases the connection of the call to the individual ACD system and reroutes the call to the alternative destination ACD system.

公开(公告)号：CA2298937A1

公开(公告)日：2000-09-11

申请号：CA2298937

申请日：2000-02-17

Applicant: LUCENT TECHNOLOGIES INC

Inventor： SEERY JUDITH B ,  TAYLOR JOHN Z ,  HYMUS FRANCIS C ,  BORST SIMON C ,  FLOCKHART ANDREW D ,  MATHEWS EUGENE P ,  REIMAN MARTIN I

IPC: H04Q3/64 ,  H04M3/00 ,  H04M3/523 ,  H04M3/60

Abstract: The alternate destination redirection (ADR) feature (102) of telephone switching systems (101) or an equivalent is used to implement a "post-route" routing architecture having the benefits of a "pre-route" routing architecture in a network ACD (FIG. 1). The ADR feature is administered in the network (100) for individual ACD systems and individual call types at each ACD system to identify another ACD system as an alternative destination for calls of the individual call type rejected by the individual ACD system. The network distributes (302) calls to the plurality of ACD systems (110-112) on a basis (e.g., fixed percentage, round-robin) that does not require the network to know the status of the individual ACD systems. Upon having a call of an individual type routed thereto, an individual ACD system checks (304) the status of the ACD system that is administered as the alternative destination for its rejected calls of the individual type. If it determines that it can provide the better service, the individual ACD system services (314) the call. If it determines that the alternative destination ACD system can provide the better service, the individual ACD system rejects (308) the call, whereupon the network, operating under influence of the ADR feature, releases (310) the connection of the call to the individual ACD system and reroutes (312) the call to the alternative destination ACD system.