公开(公告)号：WO2008030720A2

公开(公告)日：2008-03-13

申请号：PCT/US2007/076818

申请日：2007-08-24

Applicant: MICROSOFT CORPORATION

Inventor： RAMANATHAN, Rajesh ,  SHTIEGMAN, Eran ,  COMBEL, Craig

CPC classification number: H04L51/04 ,  H04L51/36 ,  H04M3/5108 ,  H04M7/0042

Abstract: Consultation architecture that allows a call assistant to use modes of consultation with the call recipient other than voice calls or vocal contact. The receptionist can place the incoming call (or message) on hold and send an instant message (IM) to the call recipient that informs the recipient about the call and/or who is calling. The recipient can then acknowledge and respond via the IM or another mode, and agree to accept the call, refuse the call, or request the call be routed to another destination, for example. Other non-voice consultation modes include paging technology by sending a short page to the call recipient, sending an SMS (short message service) or MMS (multimedia messaging service) message to the call recipient, and/or sending an e-mail message to the call recipient that provides information about the call and/or the caller.

Abstract translation:

咨询体系结构，允许呼叫助理使用语音呼叫或人声联系以外的与呼叫接收方的咨询模式。 接待员可以将来电（或留言）置于保持状态，并向呼叫接收方发送即时消息（IM），通知接收方有关该呼叫和/或正在呼叫的人。 接收者可以通过即时消息或其他模式进行确认和响应，并且同意接受呼叫，拒绝呼叫或请求将呼叫路由到另一个目的地。 其他非语音咨询模式包括：通过向呼叫接收方发送短页面，向呼叫接收方发送SMS（短消息服务）或MMS（多媒体消息服务）消息，和/或发送电子邮件消息给 提供有关呼叫和/或呼叫者信息的呼叫接收方。