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    CLASSIFYING FRAUD INSTANCES IN COMPLETED ORDERS
    1.
    发明公开
    CLASSIFYING FRAUD INSTANCES IN COMPLETED ORDERS 审中-公开

    公开(公告)号：US20240037571A1

    公开(公告)日：2024-02-01

    申请号：US18485544

    申请日：2023-10-12

    Applicant: Maplebear Inc.

    Inventor： Sean Cashin ,  Camille van Horne ,  Maksim Golivkin ,  Benjamin Peyrot

    IPC: G06Q30/018

    CPC classification number: G06Q30/0185

    Abstract: An online concierge system for fraud detection in customer orders fulfilled by a picker. A picker client device, with an installed picker application, sends a first list of items related to a fulfilled customer order. Separately, a transaction log containing a second list of items purchased is received from the retailer's inventory system. These lists are compared to identify any unmatched items. A pretrained fraud detection model, trained on historical data with labeled instances of fraud or non-fraud, is applied to the unmatched items to assess the likelihood of fraud. If this likelihood surpasses a predefined threshold, the item is flagged as a fraudulent instance. This determination is then sent to an auditor client device for further action.

    Messaging interface for managing order changes
    2.
    发明授权
    Messaging interface for managing order changes 有权

    公开(公告)号：US11443362B2

    公开(公告)日：2022-09-13

    申请号：US16677350

    申请日：2019-11-07

    Applicant: Maplebear, Inc. (dba instacart)

    Inventor： Camille van Horne ,  Philip Goolkasian

    IPC: G06Q30/06 ,  H04L51/046 ,  G06F3/0482 ,  G06F3/0485

    Abstract: In a delivery service, a picker retrieves items specified in an order by a customer. If a picker encounters an issue with an item in the order, the picker may select, via a user interface, the item and an associated template message, which requests input from the customer regarding a course of action for the item, to send to the customer. The customer may select, via another user interface, a template message describing a course of action for the item. In response to receiving one of a subset of template messages, the online concierge system displays via the user interface, a set of replacement options to the customer, who may select one of the replacement options to be sent to the picker with the template message.

    MESSAGING INTERFACE FOR MANAGING ORDER CHANGES
    3.
    发明公开
    MESSAGING INTERFACE FOR MANAGING ORDER CHANGES 审中-公开

    公开(公告)号：US20240062273A1

    公开(公告)日：2024-02-22

    申请号：US18499609

    申请日：2023-11-01

    Applicant: Maplebear Inc.

    Inventor： Camille van Horne ,  Philip Goolkasian

    IPC: G06Q30/0601 ,  G06F3/0482 ,  H04L51/046

    CPC classification number: G06Q30/0635 ,  G06F3/0482 ,  G06Q30/0641 ,  H04L51/046 ,  G06F3/0485

    Abstract: In a delivery service, a picker retrieves items specified in an order by a customer. If a picker encounters an issue with an item in the order, the picker may select, via a user interface, the item and an associated template message, which requests input from the customer regarding a course of action for the item, to send to the customer. The customer may select, via another user interface, a template message describing a course of action for the item. In response to receiving one of a subset of template messages, the online concierge system displays via the user interface, a set of replacement options to the customer, who may select one of the replacement options to be sent to the picker with the template message.

    Classifying fraud instances in completed orders
    6.
    发明授权
    Classifying fraud instances in completed orders 有权

    公开(公告)号：US11823214B2

    公开(公告)日：2023-11-21

    申请号：US17128161

    申请日：2020-12-20

    Applicant: Maplebear, Inc.

    Inventor： Sean Cashin ,  Camille van Horne ,  Maksim Golivkin ,  Benjamin Peyrot

    IPC: G06Q30/018

    CPC classification number: G06Q30/0185

    Abstract: An online system receives a completed order of items fulfilled by a picker and a transaction log of the completed order from a retailer where the completed order was fulfilled. The online system compares the completed order of items to the transaction log of the completed order to identify one or more unmatched items. The online system generates, at an auditor client device, a user interface that shows the unmatched items and an option to mark each unmatched item as a fraud instance. The online system receives an indication of a fraud instance for one of the unmatched items from an auditor via the user interface. The online system adds a value of the fraud instance to a fraud total of the picker. If the online system determines that the fraud total for the picker exceeds a threshold, the fraud module deactivates the picker's account.

    CLASSIFYING FRAUD INSTANCES IN COMPLETED ORDERS
    9.
    发明申请
    CLASSIFYING FRAUD INSTANCES IN COMPLETED ORDERS 有权

    公开(公告)号：US20220198469A1

    公开(公告)日：2022-06-23

    申请号：US17128161

    申请日：2020-12-20

    Applicant: Maplebear, Inc. (DBA Instacart)

    Inventor： Sean Cashin ,  Camille van Horne ,  Maksim Golivkin ,  Benjamin Peyrot

    IPC: G06Q30/00

    Abstract: An online system receives a completed order of items fulfilled by a picker and a transaction log of the completed order from a retailer where the completed order was fulfilled. The online system compares the completed order of items to the transaction log of the completed order to identify one or more unmatched items. The online system generates, at an auditor client device, a user interface that shows the unmatched items and an option to mark each unmatched item as a fraud instance. The online system receives an indication of a fraud instance for one of the unmatched items from an auditor via the user interface. The online system adds a value of the fraud instance to a fraud total of the picker. If the online system determines that the fraud total for the picker exceeds a threshold, the fraud module deactivates the picker's account.

    MESSAGING INTERFACE FOR MANAGING ORDER CHANGES
    10.
    发明申请
    MESSAGING INTERFACE FOR MANAGING ORDER CHANGES 有权

    公开(公告)号：US20210142391A1

    公开(公告)日：2021-05-13

    申请号：US16677350

    申请日：2019-11-07

    Applicant: Maplebear, Inc. (dba Instacart)

    Inventor： Camille van Horne ,  Philip Goolkasian

    IPC: G06Q30/06 ,  G06F3/0482 ,  H04L12/58

    Abstract: In a delivery service, a picker retrieves items specified in an order by a customer. If a picker encounters an issue with an item in the order, the picker may select, via a user interface, the item and an associated template message, which requests input from the customer regarding a course of action for the item, to send to the customer. The customer may select, via another user interface, a template message describing a course of action for the item. In response to receiving one of a subset of template messages, the online concierge system displays via the user interface, a set of replacement options to the customer, who may select one of the replacement options to be sent to the picker with the template message.

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