公开(公告)号：US11854066B2

公开(公告)日：2023-12-26

申请号：US17851037

申请日：2022-06-28

Applicant: Maplebear Inc.

Inventor： Camille Van Horne ,  Philip Goolkasian

IPC: G06Q30/06 ,  G06Q30/0601 ,  H04L51/046 ,  G06F3/0482 ,  G06F3/0485

CPC classification number: G06Q30/0635 ,  G06F3/0482 ,  G06Q30/0641 ,  H04L51/046 ,  G06F3/0485

Abstract: In a delivery service, a picker retrieves items specified in an order by a customer. If a picker encounters an issue with an item in the order, the picker may select, via a user interface, the item and an associated template message, which requests input from the customer regarding a course of action for the item, to send to the customer. The customer may select, via another user interface, a template message describing a course of action for the item. In response to receiving one of a subset of template messages, the online concierge system displays via the user interface, a set of replacement options to the customer, who may select one of the replacement options to be sent to the picker with the template message.

公开(公告)号：US11443362B2

公开(公告)日：2022-09-13

申请号：US16677350

申请日：2019-11-07

Applicant: Maplebear, Inc. (dba instacart)

Inventor： Camille van Horne ,  Philip Goolkasian

IPC: G06Q30/06 ,  H04L51/046 ,  G06F3/0482 ,  G06F3/0485

Abstract: In a delivery service, a picker retrieves items specified in an order by a customer. If a picker encounters an issue with an item in the order, the picker may select, via a user interface, the item and an associated template message, which requests input from the customer regarding a course of action for the item, to send to the customer. The customer may select, via another user interface, a template message describing a course of action for the item. In response to receiving one of a subset of template messages, the online concierge system displays via the user interface, a set of replacement options to the customer, who may select one of the replacement options to be sent to the picker with the template message.

公开(公告)号：US20240062273A1

公开(公告)日：2024-02-22

申请号：US18499609

申请日：2023-11-01

Applicant: Maplebear Inc.

Inventor： Camille van Horne ,  Philip Goolkasian

IPC: G06Q30/0601 ,  G06F3/0482 ,  H04L51/046

CPC classification number: G06Q30/0635 ,  G06F3/0482 ,  G06Q30/0641 ,  H04L51/046 ,  G06F3/0485

Abstract: In a delivery service, a picker retrieves items specified in an order by a customer. If a picker encounters an issue with an item in the order, the picker may select, via a user interface, the item and an associated template message, which requests input from the customer regarding a course of action for the item, to send to the customer. The customer may select, via another user interface, a template message describing a course of action for the item. In response to receiving one of a subset of template messages, the online concierge system displays via the user interface, a set of replacement options to the customer, who may select one of the replacement options to be sent to the picker with the template message.

公开(公告)号：US20210142391A1

公开(公告)日：2021-05-13

申请号：US16677350

申请日：2019-11-07

Applicant: Maplebear, Inc. (dba Instacart)

Inventor： Camille van Horne ,  Philip Goolkasian

IPC: G06Q30/06 ,  G06F3/0482 ,  H04L12/58

Abstract: In a delivery service, a picker retrieves items specified in an order by a customer. If a picker encounters an issue with an item in the order, the picker may select, via a user interface, the item and an associated template message, which requests input from the customer regarding a course of action for the item, to send to the customer. The customer may select, via another user interface, a template message describing a course of action for the item. In response to receiving one of a subset of template messages, the online concierge system displays via the user interface, a set of replacement options to the customer, who may select one of the replacement options to be sent to the picker with the template message.