公开(公告)号：US20240386367A1

公开(公告)日：2024-11-21

申请号：US18786134

申请日：2024-07-26

Applicant: Maplebear Inc.

Inventor： Benjamin Knight ,  Darren Johnson ,  Salmaan Ayaz ,  Saumitra Maheshwari ,  Tomasz Debicki ,  Do Quang Phuoc Dang ,  Valery Vaskabovich

IPC: G06Q10/0833 ,  G06Q10/087 ,  G06Q20/40

Abstract: An online concierge system performs asynchronous automated correction handling of incorrectly sorted items using point-of-sale data. The online concierge system receives orders from customer client devices and determines a batched order based on the received orders. The online concierge system sends the batched order to a shopper client device for fulfillment. The online concierge system receives transaction data associated with the batched order from a third party system. The online concierge system determines whether a sorting error occurred based on the transaction data and the batched order. In response to determining that a sorting error occurred, the online concierge system sends an instruction to correct the sorting error to the shopper client device.

公开(公告)号：US20230289707A1

公开(公告)日：2023-09-14

申请号：US17752772

申请日：2022-05-24

Applicant: Maplebear Inc. (dba Instacart)

Inventor： Benjamin Knight ,  Darren Johnson ,  Salmaan Ayaz ,  Saumitra Maheshwari ,  Tomasz Debicki ,  Do Quang Phuoc Dang ,  Valery Vaskabovich

IPC: G06Q10/08 ,  G06Q20/40

CPC classification number: G06Q10/0833 ,  G06Q10/087 ,  G06Q20/4015

Abstract: An online concierge system performs asynchronous automated correction handling of incorrectly sorted items using point-of-sale data. The online concierge system receives orders from customer client devices and determines a batched order based on the received orders. The online concierge system sends the batched order to a shopper client device for fulfillment. The online concierge system receives transaction data associated with the batched order from a third party system. The online concierge system determines whether a sorting error occurred based on the transaction data and the batched order. In response to determining that a sorting error occurred, the online concierge system sends an instruction to correct the sorting error to the shopper client device.

公开(公告)号：US12086754B2

公开(公告)日：2024-09-10

申请号：US17752772

申请日：2022-05-24

Applicant: Maplebear Inc.

Inventor： Benjamin Knight ,  Darren Johnson ,  Salmaan Ayaz ,  Saumitra Maheshwari ,  Tomasz Debicki ,  Do Quang Phuoc Dang ,  Valery Vaskabovich

IPC: G06Q10/0833 ,  G06Q10/087 ,  G06Q20/40

CPC classification number: G06Q10/0833 ,  G06Q10/087 ,  G06Q20/4015

Abstract: An online concierge system performs asynchronous automated correction handling of incorrectly sorted items using point-of-sale data. The online concierge system receives orders from customer client devices and determines a batched order based on the received orders. The online concierge system sends the batched order to a shopper client device for fulfillment. The online concierge system receives transaction data associated with the batched order from a third party system. The online concierge system determines whether a sorting error occurred based on the transaction data and the batched order. In response to determining that a sorting error occurred, the online concierge system sends an instruction to correct the sorting error to the shopper client device.

公开(公告)号：US20230162141A1

公开(公告)日：2023-05-25

申请号：US17534281

申请日：2021-11-23

Applicant: Maplebear Inc. (dba Instacart)

Inventor： Benjamin Knight ,  Darren Johnson ,  Dan Haugh ,  Saumitra Maheshwari ,  Qi Xi ,  Conor Woods

IPC: G06Q10/08 ,  G06Q30/06

CPC classification number: G06Q10/087 ,  G06Q30/0629 ,  G06Q30/0641

Abstract: An online concierge system receives information from a warehouse including locations of items within the warehouse. When a shopper selects an order for fulfillment from the warehouse, the online concierge system sorts the items for the shopper to minimize the time spent in the warehouse using the received information. When the online concierge system does not receive a location of an item within the warehouse, the online concierge system obtains a taxonomy for the warehouse including multiple levels, with each level having a different level of specificity. The online concierge system determines a higher level in the taxonomy for the item and identifies other items offered by the warehouse having the determined category. The online concierge system infers a location of the item within the warehouse used for sorting items of the order from locations of the other items within the warehouse and times when shoppers retrieved the other items.

公开(公告)号：US12147938B2

公开(公告)日：2024-11-19

申请号：US17534281

申请日：2021-11-23

Applicant: Maplebear Inc.

Inventor： Benjamin Knight ,  Darren Johnson ,  Daniel Haugh ,  Saumitra Maheshwari ,  Qi Xi ,  Conor Woods

IPC: G06Q10/087 ,  G06Q30/0601 ,  G06Q30/06

Abstract: An online concierge system receives information from a warehouse including locations of items within the warehouse. When a shopper selects an order for fulfillment from the warehouse, the online concierge system sorts the items for the shopper to minimize the time spent in the warehouse using the received information. When the online concierge system does not receive a location of an item within the warehouse, the online concierge system obtains a taxonomy for the warehouse including multiple levels, with each level having a different level of specificity. The online concierge system determines a higher level in the taxonomy for the item and identifies other items offered by the warehouse having the determined category. The online concierge system infers a location of the item within the warehouse used for sorting items of the order from locations of the other items within the warehouse and times when shoppers retrieved the other items.

公开(公告)号：US20240070577A1

公开(公告)日：2024-02-29

申请号：US17823850

申请日：2022-08-31

Applicant: Maplebear Inc. (dba Instacart)

Inventor： Krishna Kumar Selvam ,  Joseph Cohen ,  Tahmid Sharjar ,  Neel Sarwal ,  Darren Johnson ,  Nicholas Rose ,  Ajay Pankaj Sampat ,  Joey Dong

IPC: G06Q10/06

CPC classification number: G06Q10/063114 ,  G06Q10/06316

Abstract: The online concierge system generates task units based on orders and assigns batches of task units to pickers. The online concierge system generates task units based on received orders. The online concierge system generates permutations of these task units to generate candidate sets of task batches. The online concierge system scores each of these candidate sets, and selects a set of task batches to assign to pickers based on the scores. Additionally, to determine which task UI to display to the picker, the picker client device uses a UI state machine. The UI state machine is a state machine where each state corresponds to a task UI to display on the picker client device. The state transitions between the UI states of the UI state machine indicate which UI state to transition to from a current UI state based on the next task unit in the received task batch.

公开(公告)号：US20250124485A1

公开(公告)日：2025-04-17

申请号：US18485797

申请日：2023-10-12

Applicant: Maplebear Inc.

Inventor： Benjamin Knight ,  Saumitra Maheshwari ,  Jennie Braunstein ,  Darren Johnson ,  Kenneth Jason Sanchez ,  Christopher Billman

IPC: G06Q30/0601 ,  G06N20/00

Abstract: An online system receives orders from users and dispatches pickers to fulfill the orders by obtaining ordered items at a retailer. If an ordered item cannot be found by a picker, the picker may refund the item or attempt to find a replacement item. While obtaining a replacement item may increase revenue to the online system, it can also cause a bad outcome for user experience (e.g., an unacceptable replacement item, a refund request of the replacement item, etc.). To balance these interests, the online system trains a model to predict an outcome metric comprising a likelihood of a bad outcome from replacing an item or an expected amount of profit to the online system from a replacement item. The online system compares the outcome metric to a threshold to determine whether to promote or dissuade the picker from replacing a not-found item.

公开(公告)号：US20250037076A1

公开(公告)日：2025-01-30

申请号：US18916477

申请日：2024-10-15

Applicant: Maplebear Inc.

Inventor： Benjamin Knight ,  Darren Johnson ,  Daniel Haugh ,  Saumitra Maheshwari ,  Qi Xi ,  Conor Woods

IPC: G06Q10/087 ,  G06Q30/0601

Abstract: A method for optimizing order fulfillment in a warehouse by an online system. The system receives an item catalog from an inventory system, which includes item locations. The system also obtains a taxonomy that organizes items into hierarchical levels based on attributes. When an order is placed by a user, the system checks whether the item catalog contains location data for each item. If an item's location is missing, the system identifies alternative items from the taxonomy with shared attributes and uses the location of a selected alternative item as a proxy. The system determines a picking sequence for the items in the order, optimized to minimize travel distance within the warehouse, and transmits the sequence to a shopper's device for fulfillment.