公开(公告)号：US20250124485A1

公开(公告)日：2025-04-17

申请号：US18485797

申请日：2023-10-12

Applicant: Maplebear Inc.

Inventor： Benjamin Knight ,  Saumitra Maheshwari ,  Jennie Braunstein ,  Darren Johnson ,  Kenneth Jason Sanchez ,  Christopher Billman

IPC: G06Q30/0601 ,  G06N20/00

Abstract: An online system receives orders from users and dispatches pickers to fulfill the orders by obtaining ordered items at a retailer. If an ordered item cannot be found by a picker, the picker may refund the item or attempt to find a replacement item. While obtaining a replacement item may increase revenue to the online system, it can also cause a bad outcome for user experience (e.g., an unacceptable replacement item, a refund request of the replacement item, etc.). To balance these interests, the online system trains a model to predict an outcome metric comprising a likelihood of a bad outcome from replacing an item or an expected amount of profit to the online system from a replacement item. The online system compares the outcome metric to a threshold to determine whether to promote or dissuade the picker from replacing a not-found item.