公开(公告)号：US20110292929A1

公开(公告)日：2011-12-01

申请号：US13144864

申请日：2009-01-16

Applicant: Lars-Olof Haster

Inventor： Lars-Olof Haster

IPC: H04L12/66

CPC classification number: H04M7/0093 ,  H04L67/2842 ,  H04M2201/18 ,  H04M2201/36

Abstract: Communications network node (5) configured to receive a called address string of a call destination and to output the called address string. The node comprises a processor (10) and a memory (12). The memory arranged to store at least one address string, and the processor configured to compare the called address string with the at least one stored address string. If the received called address string corresponds to one of the at least one stored address string the processor configured to cause the called address string to be output as a single signalling message.

Abstract translation: 通信网络节点（5），被配置为接收呼叫目的地的被叫地址串并输出被叫地址串。 节点包括处理器（10）和存储器（12）。 所述存储器被布置成存储至少一个地址串，并且所述处理器被配置为将所述被叫地址串与所述至少一个存储的地址串进行比较。 如果接收到的被叫地址字符串对应于至少一个存储的地址串中的一个，则被配置为使得被叫地址串被输出为单个信令消息的处理器。

公开(公告)号：US20110255682A1

公开(公告)日：2011-10-20

申请号：US12882977

申请日：2010-09-15

Applicant: Andrew D. Flockhart ,  Robert C. Steiner

Inventor： Andrew D. Flockhart ,  Robert C. Steiner

IPC: H04M3/00

CPC classification number: H04M3/5235 ,  G06Q10/06 ,  H04M3/5232 ,  H04M2201/18

Abstract: A queueless contact center is described along with various methods and mechanisms for administering the same. The contact center proposed herein provides the ability to, among other things, achieve true one-to-one matching. Solutions are also provided for managing data structures utilized by the queueless contact center. Furthermore, mechanisms for generating traditional queue-based performance views and metrics for the queueless contact center are proposed to help facilitate a smooth transition from traditional queue-based contact centers to the next generation contact centers described herein.

Abstract translation: 描述了一个无责任的联络中心以及用于管理它的各种方法和机制。 本文提出的联络中心提供了除其他外，实现真正的一对一匹配的能力。 还提供了解决方案，用于管理无责任联络中心使用的数据结构。 此外，提出了用于为无状态联络中心生成传统的基于队列的性能视图和度量的机制，以帮助促进从传统的基于队列的联络中心到本文所述的下一代联络中心的平滑过渡。

公开(公告)号：US08023634B2

公开(公告)日：2011-09-20

申请号：US11452690

申请日：2006-06-14

Applicant: Stuart O. Goldman ,  Richard E. Krock ,  Karl F. Rauscher ,  James P. Runyon

Inventor： Stuart O. Goldman ,  Richard E. Krock ,  Karl F. Rauscher ,  James P. Runyon

IPC: H04M7/00

CPC classification number: H04Q3/0091 ,  H04M3/5158 ,  H04M2201/14 ,  H04M2201/18 ,  H04M2203/2016

Abstract: A method for regulating a call placement rate (CPR) of an autodialer (AD) (100) includes: measuring a time delay between a first event and a second event; and, adjusting the CPR of the AD (100) in response to the measured time delay.

Abstract translation: 一种用于调节自动拨号器（AD）（100）的呼叫放置率（CPR）的方法包括：测量第一事件和第二事件之间的时间延迟; 以及响应于所测量的时间延迟来调整AD（100）的CPR。

公开(公告)号：US08000739B2

公开(公告)日：2011-08-16

申请号：US11955104

申请日：2007-12-12

Applicant: Rajneesh Bajpai ,  Deepinder Setia ,  Pradeep Iyer

Inventor： Rajneesh Bajpai ,  Deepinder Setia ,  Pradeep Iyer

IPC: H04B1/38 ,  H04M1/00

CPC classification number: H04M3/42042 ,  H04M7/009 ,  H04M7/1205 ,  H04M2201/18 ,  H04W4/16 ,  H04W48/18

Abstract: Providing a single number presentation to the party called by a dual-mode phone. The operation of the cellular side of a dual-mode phone is altered such that when the user attempts to place an outgoing call using the cellular phone, the call is redirected to a preprogrammed incoming phone number associated with the enterprise. When the enterprise PBX answers this call, the dual-mode phone transmits the desired number to the enterprise PBX. The enterprise PBX then places the call to the desired number, and in the process transmits the caller-id information assigned to the dual-mode phone.

Abstract translation: 向双模手机召集的派对提供单号演示。 改变双模式手机的蜂窝侧的操作，使得当用户尝试使用蜂窝电话发出呼出呼叫时，该呼叫被重定向到与企业相关联的预编程的进入电话号码。 当企业PBX应答该呼叫时，双模手机将所需号码发送到企业集团电话。 企业PBX然后将呼叫发送到所需的号码，并且在该过程中发送分配给双模手机的呼叫者ID信息。

公开(公告)号：US20110145039A1

公开(公告)日：2011-06-16

申请号：US13057119

申请日：2009-08-14

Applicant: Paul McCarney ,  Andrew Jessup

Inventor： Paul McCarney ,  Andrew Jessup

IPC: G06Q10/00 ,  G06Q30/00

CPC classification number: H04M3/42068 ,  G06Q10/06311 ,  G06Q30/0201 ,  G06Q30/0203 ,  G06Q30/0256 ,  G06Q30/0261 ,  G06Q30/08 ,  H04M3/42289 ,  H04M3/42348 ,  H04M3/493 ,  H04M2201/18 ,  H04M2207/18 ,  H04M2242/14

Abstract: The inventive subject matter is generally directed to matching a party with another party based on profiling of the parties, and optionally an industry category, for parameters that are relevant to making a match. In certain embodiments, the inventive subject matter facilitates matches between searchers and service providers based on assignment of searchers and service providers to predefined Buyer Types or Service Provider Types based on questionnaires, surveys, and other input and feedback mechanisms. In a further aspect, the inventive subject matter is directed to a system for valuing and monetizing a set of leads to offer to a party. In some embodiments, the inventive subject matter is directed to mobile applications for matching searchers with providers based on awareness of the locations of the parties.

Abstract translation: 本发明的主题通常涉及与缔约方的分析，以及对于与进行匹配相关的参数的任意一个行业类别来匹配一方。 在某些实施例中，基于调查问卷，调查和其他输入和反馈机制，基于搜索者和服务提供商根据预定义的买方类型或服务提供者类型的分配，本发明的主题促进了搜索者和服务提供商之间的匹配。 在另一方面，本发明的主题涉及一种用于对一组引线进行估值和货币化以向一方提供的系统。 在一些实施例中，本发明主题涉及移动应用，用于基于对各方的位置的认识来匹配搜索者与提供者。

公开(公告)号：US20110110512A1

公开(公告)日：2011-05-12

申请号：US12614214

申请日：2009-11-06

Applicant: Henry Chen ,  Paul H. Kyzivat ,  Sanjay K. Sinha

Inventor： Henry Chen ,  Paul H. Kyzivat ,  Sanjay K. Sinha

IPC: H04M3/42

CPC classification number: H04M3/424 ,  H04L29/12754 ,  H04L29/12801 ,  H04L61/3085 ,  H04L61/6004 ,  H04L65/1006 ,  H04L65/1036 ,  H04M3/42119 ,  H04M7/006 ,  H04M2201/12 ,  H04M2201/18 ,  H04M2242/22

Abstract: A method is provided in one example embodiment and includes communicating initial digits associated with an original request for a call and receiving a message indicating an incomplete address for the original request. The method also includes responding to the message by appending additional digits to the original request to generate a new request. The additional digits are buffered before receiving the message indicating the incomplete address associated with the original request. In other embodiments, the original request is a session initiation protocol (SIP) INVITE message that includes a uniform resource identifier (URI), which reflects an address for reaching a destination user. The initial digits can be partially matched against a dial plan in order to trigger the message associated with the original request. The additional digits are configured to satisfy the message and to connect the call. The message associated with the original request can be a session initiation protocol (SIP) 484 message.

Abstract translation: 在一个示例实施例中提供了一种方法，并且包括与呼叫的原始请求相关联的初始数字通信，并且接收指示原始请求的不完整地址的消息。 该方法还包括通过向原始请求附加附加数字来响应该消息以生成新的请求。 在接收到指示与原始请求相关联的不完整地址的消息之前，附加数字被缓冲。 在其他实施例中，原始请求是包括统一资源标识符（URI）的会话发起协议（SIP）INVITE消息，其反映用于到达目的地用户的地址。 初始数字可以与拨号计划部分匹配，以便触发与原始请求相关联的消息。 附加数字被配置为满足消息并连接呼叫。 与原始请求相关联的消息可以是会话发起协议（SIP）484消息。

公开(公告)号：US07940897B2

公开(公告)日：2011-05-10

申请号：US11160476

申请日：2005-06-24

Applicant: Chin H. Khor ,  Marcel Leyva ,  Vernon Marshall

Inventor： Chin H. Khor ,  Marcel Leyva ,  Vernon Marshall

IPC: H04M1/64

CPC classification number: H04M3/5175 ,  G06Q30/016 ,  G06Q30/02 ,  G10L17/00 ,  G10L17/02 ,  G10L17/26 ,  G10L25/48 ,  G10L25/63 ,  H04M3/2281 ,  H04M3/51 ,  H04M2201/18 ,  H04M2201/40 ,  H04M2201/41 ,  H04M2203/301 ,  H04M2203/401

Abstract: One-to-many comparisons of callers' words and/or voice prints with known words and/or voice prints to identify any substantial matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract different words, such as words of anger. The system may also segment at least a portion of the customer's voice to create a tone profile, and it formats the segmented words and tone profiles for network transmission to a server. The server compares the customer's words and/or tone profiles with multiple known words and/or tone profiles stored on a database to determine any substantial matches. The identification of any matches may be used for a variety of purposes, such as providing representative feedback or customer follow-up.

Abstract translation: 一对多呼叫者的单词和/或语音打印与已知的单词和/或语音打印进行比较，以识别它们之间的任何实质的匹配。 当客户与特定实体（例如客户服务中心）通信时，系统记录实时呼叫，包括客户和代理人的声音。 系统分割录音以提取不同的单词，如愤怒的话。 该系统还可以划分客户语音的至少一部分以创建音调简档，并且将用于网络传输的分段单词和音调配置文件格式化成服务器。 服务器将客户的单词和/或音调配置文件与存储在数据库上的多个已知单词和/或音调配置文件进行比较，以确定任何实质的匹配。 任何比赛的识别可以用于各种目的，例如提供代表性反馈或客户跟进。

公开(公告)号：US07899176B1

公开(公告)日：2011-03-01

申请号：US11540903

申请日：2006-09-29

Applicant: Marc Calahan ,  Richard Akers ,  Damian Smith

Inventor： Marc Calahan ,  Richard Akers ,  Damian Smith

IPC: H04M3/00

CPC classification number: H04M3/5175 ,  G06Q30/02 ,  H04M2201/12 ,  H04M2201/18

Abstract: A method for discovering customer center information includes receiving a plurality of customer center information from a plurality of respective information sources, and correlating the plurality of customer center information to determine an identity of a customer center agent accessing customer center resources.

Abstract translation: 用于发现客户中心信息的方法包括从多个相应的信息源接收多个客户中心信息，并且关联多个客户中心信息以确定访​​问客户中心资源的客户中心代理的身份。

公开(公告)号：US20110047279A1

公开(公告)日：2011-02-24

申请号：US12988935

申请日：2009-04-28

Applicant: Thomas Lederer

Inventor： Thomas Lederer

IPC: G06F15/16

CPC classification number: H04M3/436 ,  H04M3/54 ,  H04M2201/12 ,  H04M2201/18 ,  H04M2203/2005 ,  H04M2203/651

Abstract: The invention relates to methods and a communication device for establishing a communication transmission (ALTV), wherein upon detecting an original signaling (SIGRA) directed from a first terminal (EG2) to a second terminal (EG2) within the scope of an establishment of a connection, the second terminal (EG2) being addressed via a target address associated with the second terminal (EG2), it is recorded in what quantity further signalings (SIGRA) having the same sender address specifying the first terminal (EG1) and the same target address are detected within the scope of further attempts to establish a connection. An evaluation of time information is carried out with regard to the times of the detection of the detected original signaling (SIGRA) and the detected further signalings (SIGRA) in relation to at least one predetermined time period. In case of a positive evaluation result, and upon exceeding the recorded number of detected further signalings having the same sender address and the same target address compared to a comparison value, an alternative communication transmission (ALTV) is established for a connection establishing attempt detected last of the further connection establishing attempts.

Abstract translation: 本发明涉及用于建立通信传输（ALTV）的方法和通信设备，其中在检测到从第一终端（EG2）引导到第二终端（EG2）的原始信令（SIGRA） 连接，经由与第二终端（EG2）相关联的目标地址寻址的第二终端（EG2），以具有指定第一终端（EG1）和相同目标的相同发送方地址的另外的信号（SIGRA）被记录在什么数量 在进一步尝试建立连接的范围内检测到地址。 关于检测到的原始信令（SIGRA）和检测到的进一步信号（SIGRA）的时间与至少一个预定时间段相关的时间执行时间信息的评估。 在积极的评估结果的情况下，与比较值相比，超过了具有相同发送方地址和相同目标地址的检测到的进一步信号的记录数量，建立替代通信传输（ALTV），用于最后检测的连接建立尝试 的进一步连接建立尝试。

公开(公告)号：US20100142601A1

公开(公告)日：2010-06-10

申请号：US12517525

申请日：2007-12-07

Applicant: Mark B. Flowers ,  John M. Cioffi ,  Seong Taek Chung

Inventor： Mark B. Flowers ,  John M. Cioffi ,  Seong Taek Chung

IPC: H04L5/16 ,  H04M11/00

CPC classification number: H04M3/304 ,  H04M3/08 ,  H04M3/2218 ,  H04M2201/12 ,  H04M2201/18

Abstract: A method of detecting that a condition exists that adversely impacts a digital subscriber line service (DSL) over a telephone line shared by the DSL service and a telephone service. The method includes obtaining information regarding operation of the DSL service over a plurality of different time periods, comparing the information for a first of the plurality of time periods with the information for a second of the plurality of time periods, and determining the condition exists based on the comparison.

Abstract translation: 检测通过DSL服务和电话服务共享的电话线对数字用户线路业务（DSL）产生不利影响的状况的检测方法。 该方法包括：获取关于多个不同时间段中的DSL服务的操作的信息，将多个时间段中的第一时间段的第一个信息与多个时间段中的第二时间段的信息进行比较， 比较。