公开(公告)号：US09008632B1

公开(公告)日：2015-04-14

申请号：US13079608

申请日：2011-04-04

Applicant: Ansar Kassim ,  Maruthachala Arthanari Sengottaiyan ,  Arulvadivel Venugopal ,  Venkat Gaddam

Inventor： Ansar Kassim ,  Maruthachala Arthanari Sengottaiyan ,  Arulvadivel Venugopal ,  Venkat Gaddam

IPC: H04M3/42 ,  H04M3/22

CPC classification number: H04M3/2281 ,  H04M3/493 ,  H04M3/5183 ,  H04M2201/38 ,  H04M2203/252

Abstract: A mobile station provides an Interactive Multimedia Response to a user's call. The mobile station detects when a user dials a predetermined telephone number. In response, at least one visual object representing available services is displayed. In response to a user's input, at least one visual object representing a service selected by the user may be displayed. In a Call Intercept Mode, the mobile station detects a telephone number entered by the user to initiate an outgoing call to a destination that provides account-specific data. The mobile station then conducts a data communication with a self service server of the communication service provider to obtain the account-specific data corresponding to the detected telephone number. Upon receiving the account-specific data, at least one visual object including the requested account-specific data is displayed on the mobile device.

Abstract translation: 移动台向用户的呼叫提供交互式多媒体响应。 移动台检测用户何时拨打预定的电话号码。 作为响应，显示表示可用服务的至少一个视觉对象。 响应于用户的输入，可以显示表示用户选择的服务的至少一个视觉对象。 在呼叫拦截模式中，移动台检测用户输入的电话号码以发起向提供特定于特定数据的目的地的呼出。 然后，移动台进行与通信服务提供商的自助服务器的数据通信，以获得与检测到的电话号码相对应的帐户特定数据。 在接收到特定于帐户的数据时，在移动设备上显示包括所请求的帐户特定数据的至少一个视觉对象。

公开(公告)号：US08978096B2

公开(公告)日：2015-03-10

申请号：US13902791

申请日：2013-05-25

Applicant: Reflexis Systems, Inc.

Inventor： Stan Hawkins

IPC: G06F21/00 ,  H04L29/06 ,  H04L12/24 ,  H04M3/42 ,  H04M7/00 ,  H04W24/04 ,  H04W12/06 ,  H04W24/00

CPC classification number: H04L41/50 ,  H04M3/4228 ,  H04M7/0036 ,  H04M2201/38 ,  H04M2203/553 ,  H04W24/00

Abstract: A system and method transfers information relating to quality or standards of an organization from a server to a wireless handheld computing device and from the wireless handheld computing device to the server in real-time or near real-time. Each member of an organization can have the same policies and procedures as soon as any of the policies and procedures are updated. The inventive system can allow an organization to also measure compliance and conformance with the distributed policies and procedures. With the handheld computing devices, each member of an organization can complete tests that are closely tied to the distributed policies and procedures. The results of these tests can be transmitted in real-time or near real-time from the handheld computing devices to a central computer server so that an organization can track current performance of all its members relative to the policies and procedures and relative to each other.

Abstract translation: 系统和方法将与组织的质量或标准有关的信息从服务器到无线手持计算设备以及从无线手持计算设备实时或接近实时传输到服务器。 一旦组织的每个成员可以在更新任何政策和程序后立即拥有相同的政策和程序。 本发明的系统可以允许组织还测量合规性并遵守分布式政策和程序。 使用手持计算设备，组织的每个成员都可以完成与分布式策略和过程密切相关的测试。 这些测试的结果可以从手持计算设备实时或接近实时传输到中央计算机服务器，以便组织可以跟踪其所有成员相对于策略和过程以及相互之间的当前性能 。

公开(公告)号：US08965948B2

公开(公告)日：2015-02-24

申请号：US10576048

申请日：2004-10-14

Applicant: Koichi Shimamura ,  Takenori Sekiya ,  Satoshi Nishizawa ,  Hideaki Suga ,  Jota Nakatsuma ,  Hisashi Kato ,  Yoshimi Saito

Inventor： Koichi Shimamura ,  Takenori Sekiya ,  Satoshi Nishizawa ,  Hideaki Suga ,  Jota Nakatsuma ,  Hisashi Kato ,  Yoshimi Saito

IPC: G06F15/16 ,  H04M3/42 ,  H04L12/58 ,  H04M1/725 ,  H04W4/02

CPC classification number: H04M3/42374 ,  H04L51/043 ,  H04L51/32 ,  H04M1/72547 ,  H04M1/72572 ,  H04M3/42093 ,  H04M3/42357 ,  H04M3/42365 ,  H04M2201/38 ,  H04W4/02

Abstract: The presence display system of the present invention displays presences and distances between buddies.The mobile station 11 performs poling to the user data section 26 at predetermined time intervals, transmits location information of the mobile station 11 to the presence server 27, receives buddies state information and information indicating the proximity between the user and the buddies, and displays the presence of the buddies by means of an icon with a size that corresponds with the proximity. The buddy list server 28 calculates the distance between the user and the buddies from the location information of the mobile station 11 and the location information of the requested buddies in accordance with the poling by the mobile station 11, determines the proximity by comparing the distance with a threshold value that is set by the user, and transmits the proximity to the mobile station 11.

Abstract translation: 本发明的存在显示系统显示了朋友之间的存在和距离。 移动台11以规定的时间间隔对用户数据部26进行极化，向存在服务器27发送移动台11的位置信息，接收与状态信息以及指示用户和好友之间的接近度的信息，并显示 通过具有与接近度相对应的大小的图标来存在好友。 好友列表服务器28根据移动台11的偏移量，根据移动台11的位置信息和所请求的好友的位置信息，计算用户与好友之间的距离，通过将距离与 由用户设置的阈值，并且发送与移动台11的接近。

公开(公告)号：US20150038121A1

公开(公告)日：2015-02-05

申请号：US13958408

申请日：2013-08-02

Applicant: WhatsApp Inc.

Inventor： Jan Koum ,  Michael B. Donohue ,  Brian Acton ,  Erik James Reed ,  Dima Stukalov

IPC: H04W4/12

CPC classification number: H04M3/537 ,  H04L51/043 ,  H04L51/10 ,  H04M1/7255 ,  H04M3/42382 ,  H04M7/0045 ,  H04M7/0051 ,  H04M2201/38 ,  H04M2201/42 ,  H04M2203/2083 ,  H04W4/12

Abstract: A system, apparatus, graphical user interface and methods are provided for conducting electronic voice communications with status notifications. A user of a first portable device executing a communication application selects a multi-function control that automatically initiates an audio recording, which is automatically sent toward another participant of an active communication session when the control is released. The same multi-function control may be used to transmit a textual message. A representation of the recording is displayed on the user's device, with an indicator that changes appearance when the other participant plays the recording. In addition, when one user initiates an audio recording that will be automatically sent to another user, the other user's device is advised of the initiation of recording and displays that status for the other user.

公开(公告)号：US20150017956A1

公开(公告)日：2015-01-15

申请号：US14384696

申请日：2013-03-05

Applicant: Han Uk JEONG

Inventor： Han Uk Jeong

IPC: H04M1/725

CPC classification number: H04M1/72522 ,  G06F3/0484 ,  G09G2320/0686 ,  H04M1/57 ,  H04M1/576 ,  H04M1/72519 ,  H04M3/02 ,  H04M7/0036 ,  H04M2201/38 ,  H04M2207/18

Abstract: The present invention relates to a mobile communication terminal for receiving a voice call while navigation service is running, and to a method therefor. According to the present invention, the mobile communication terminal for receiving a voice call while navigation service is running includes: a navigation unit supporting a navigation service; a controller providing, when an incoming call is received while the navigation service is being provided, call connection state information on the incoming call; and a display unit displaying a route guidance image corresponding to the navigation service and displaying a call reception window which provides the call connection state information to a preset area in the route guidance image.

Abstract translation: 本发明涉及用于在导航服务运行时接收语音呼叫的移动通信终端及其方法。 根据本发明，用于在导航服务运行期间接收语音呼叫的移动通信终端包括：支持导航服务的导航单元; 当提供导航服务时接收到来话呼叫的控制器提供呼入呼叫的连接状态信息; 以及显示单元，显示与导航服务相对应的路线引导图像，并且向路线引导图像中的预设区域显示提供呼叫连接状态信息的呼叫接收窗口。

公开(公告)号：US08934618B2

公开(公告)日：2015-01-13

申请号：US12345200

申请日：2008-12-29

Applicant: John Costello ,  Tony McCormack ,  John Yoakum

Inventor： John Costello ,  Tony McCormack ,  John Yoakum

IPC: H04M5/00 ,  G10L15/22 ,  H04M3/493 ,  H04M3/51 ,  H04M3/42

CPC classification number: G10L15/22 ,  H04M3/493 ,  H04M3/5166 ,  H04M2201/38 ,  H04M2203/355

Abstract: Methods for analyzing an interactive voice response (IVR) system are disclosed. In the methods, prompts are issued from the IVR system and user input made in response to the prompts from the IVR system is received. One method involves displaying the prompts issued by the IVR system to an operator; and receiving input data from the operator, the data defining whether any change to the IVR system is recommended and/or any recommended changes to the IVR system. Another method involves detecting the occurrence of an unexpected event by comparing the user input against a predefined set of rules, each rule being associated with one or more of the unexpected events; and taking a predefined action in response to the detection of one or more of the unexpected events.

Abstract translation: 公开了用于分析交互式语音响应（IVR）系统的方法。 在该方法中，从IVR系统发出提示，并接收到响应于IVR系统提示的用户输入。 一种方法是将IVR系统发出的提示显示给运营商; 并且从操作者接收输入数据，数据定义是否推荐IVR系统的任何改变和/或对IVR系统的任何推荐的改变。 另一种方法包括通过将用户输入与预定义的一组规则进行比较来检测意外事件的发生，每个规则与一个或多个意外事件相关联; 并且响应于一个或多个意外事件的检测而采取预定义的动作。

公开(公告)号：US08909263B2

公开(公告)日：2014-12-09

申请号：US13500232

申请日：2010-10-05

Applicant: Junji Suetsugu ,  Tatsuya Sakai ,  Toshio Akabane

Inventor： Junji Suetsugu ,  Tatsuya Sakai ,  Toshio Akabane

IPC: H04W4/20 ,  H04L29/08 ,  H04L29/06 ,  H04M7/00

CPC classification number: H04W4/12 ,  G06F2213/0038 ,  H04L51/04 ,  H04L65/4015 ,  H04L67/2814 ,  H04M1/72552 ,  H04M7/0027 ,  H04M2201/38 ,  H04M2207/18

Abstract: A communication terminal includes: a display, an input device for accepting a first operation instruction; a communication device for connection with a server and another terminal; and a control unit for receiving first contents from the server via the communication device according to the first operation instruction, determining whether connection with another terminal is established or not, transmitting the first contents to another terminal via the communication device when a determination is made that connection with another terminal is established, and causing the display to show the first contents.

Abstract translation: 通信终端包括：显示器，用于接受第一操作指令的输入设备; 用于与服务器和另一终端连接的通信设备; 以及控制单元，用于经由所述通信设备从所述服务器接收根据所述第一操作指令的第一内容，确定是否建立与另一终端的连接，当确定所述第一内容被确定为所述第一内容时，经由所述通信设备将所述第一内容发送到另一终端 建立与另一终端的连接，并使显示器显示第一内容。

公开(公告)号：US08902279B2

公开(公告)日：2014-12-02

申请号：US13652093

申请日：2012-10-15

Applicant: Bank of America Corporation

Inventor： Matthew A. Calman ,  Alicia C. Jones ,  Elizabeth S. Votaw ,  Rajat Agrawal ,  Wanwen Han ,  Su Liu ,  Nir Rachmel ,  Lynn Streja ,  Carrie Anne Hanson ,  Cameron Jungeun Park-Hur ,  James Robert Grimsley

IPC: H04N7/15

CPC classification number: H04N7/15 ,  G06Q10/1093 ,  G06Q30/00 ,  H04L12/1813 ,  H04L12/1818 ,  H04M3/5183 ,  H04M3/567 ,  H04M2201/38

Abstract: Embodiments of the invention are directed to systems, methods and computer program products for assisting a user to select a customer service representative of a financial institution in preparation for a customer service conference. Embodiments determine that an operative connection is being established between a user device of the user and a system associated with the financial institution, such that the user and the representative of the financial institution may conduct the conference; determine at least one representative from a pool of potential representatives, the at least one representative determined for presentation to the user for user selection; and receive user input selecting one of the at least one representatives for conference connection. Some embodiments establish an operative connection between the user device and a representative system associated with the representative over which the user and the representative can conduct an audio-visual conference.

Abstract translation: 本发明的实施例涉及用于帮助用户选择金融机构的客户服务代表以准备客户服务会议的系统，方法和计算机程序产品。 实施例确定在用户的用户设备和与金融机构相关联的系统之间正在建立操作连接，使得用户和金融机构的代表可以进行会议; 确定来自潜在代表池的至少一个代表，所述至少一个代表被确定为呈现给用户以供用户选择; 并且接收选择所述至少一个代表之一用于会议连接的用户输入。 一些实施例在用户设备和与代表相关联的代表系统之间建立操作连接，用户和代表可以通过该代表进行视听会议。

公开(公告)号：US08873736B1

公开(公告)日：2014-10-28

申请号：US14308144

申请日：2014-06-18

Applicant: Catalyst Services USA LLC ,  OneVizion Technologies, Inc.

Inventor： John Patton ,  J. Todd Smith ,  Alex Pero, Jr. ,  Randall J. Wilson ,  J. J. McCarthy

IPC: H04M3/00 ,  H04M5/00 ,  H04M3/42 ,  H04M3/51 ,  G06Q10/00

CPC classification number: H04M3/5183 ,  G06Q10/20 ,  H04M2201/38 ,  H04M2203/051 ,  H04M2207/18 ,  H04M2250/52

Abstract: A process and system for capturing site maintenance and repair information and creating a closeout package in near real time. The process involves an on-site technician calling into a call center to establishing voice communication with the call center personnel. The personnel connect to the cloud to access photos that are to be taken by and automatically uploaded to the cloud using the technician's smart device. The technician then goes through a predetermined list of work items or actions while verbally describing to the call center personnel each item and while taking photos of key items. The call center personnel record in their computer item descriptions, information and photos in real time as the work is completed. Upon finishing the on-site work, the technician signs out and the call center personnel trigger the auto-generation of a closeout package that is immediately available to the customer via web access.

Abstract translation: 用于捕获现场维护和修复信息并近乎实时创建关闭包的过程和系统。 该过程涉及现场技术人员呼叫呼叫中心以与呼叫中心人员建立语音通信。 人员连接到云端，以使用技术人员的智能设备来访问将被使用并自动上传到云端的照片。 技术人员然后通过一个预定的工作项目或动作列表，同时口头描述呼叫中心人员每个项目，同时拍摄关键项目的照片。 呼叫中心人员随着工作的完成记录其计算机项目说明，信息和照片。 在完成现场工作后，技术人员将退出，呼叫中心人员触发自动生成关闭包，该消息可通过Web访问立即提供给客户。

公开(公告)号：US08873733B1

公开(公告)日：2014-10-28

申请号：US11760021

申请日：2007-06-08

Applicant: Richard K. Snyder

Inventor： Richard K. Snyder

IPC: H04M3/00 ,  H04M3/42 ,  H04M5/00

CPC classification number: H04M3/5166 ,  H04M3/493 ,  H04M3/5175 ,  H04M3/5232 ,  H04M2201/38 ,  H04M2203/401 ,  H04M2203/408

Abstract: A system, method, and computer readable medium for feedback of survey results comprises a data center, a call center, and a survey platform communicably coupled to the data center and to the call center, wherein the data center receives a communication initiated by an individual, wherein the communication is routed to the survey platform after an event, wherein data related to at least one of: the individual and the communication is collected, wherein the individual is prompted for participation in a survey, if the individual agrees to participate in the survey, the data is routed to the call center, based on the data and information related to the individual, the individual is routed to an agent within a call center, wherein the agent conducts a survey, and wherein results of the survey are dynamically provided to quality control database.

Abstract translation: 用于测量结果反馈的系统，方法和计算机可读介质包括数据中心，呼叫中心和可通信地耦合到数据中心和呼叫中心的测量平台，其中数据中心接收由个体发起的通信 其中所述通信在事件之后被路由到所述调查平台，其中与所述个人和所述通信中的至少一个相关联的数据被收集，其中所述个人被提示参与调查，如果所述个人同意参与 根据与个人相关的数据和信息将数据路由到呼叫中心，个人被路由到呼叫中心内的代理，其中代理进行调查，并且其中动态地提供调查结果 到质量控制数据库。