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    Voice-Messaging with Attachments
    102.
    发明申请
    Voice-Messaging with Attachments 有权
    语音信息与附件

    公开(公告)号：US20150381812A1

    公开(公告)日：2015-12-31

    申请号：US14845754

    申请日：2015-09-04

    Applicant: AT&T Intellectual Property II, L.P.

    Inventor： Frederick Murray Burg ,  John F. Lucas ,  Vivian A. Pressley-Harris

    IPC: H04M3/53 ,  G10L13/00 ,  H04W12/08 ,  H04W4/12 ,  H04M1/725

    CPC classification number: H04M3/5307 ,  G06F19/00 ,  G06Q30/0225 ,  G06Q50/24 ,  G10L13/00 ,  H04L63/083 ,  H04M1/72552 ,  H04M3/533 ,  H04M3/53333 ,  H04M2201/39 ,  H04M2201/60 ,  H04W4/12 ,  H04W12/08

    Abstract: A network method for using a network telephone voice-mail service, by which a caller may leave a voice-message that includes the identification of an attachment, which may include, as examples only, audio, video, text, programs, spreadsheets and graphic attachments. A video, text, spreadsheet or graphic attachment may be converted to an audible attachment to the voice-mail at the caller's or the voice-mail subscriber's request. Such entries may be made, after receiving an automated prompt for leaving an attachment identifier or conversion request, audibly or by using a keypad entry. A network method is also provided for using a network telephone voice-mail service, by which the voice-mail service may detect an attachment to a voice-mail message and provide access to the attachment to the voice-mail message.

    Abstract translation: 一种用于使用网络电话语音邮件服务的网络方法，呼叫者可以通过该网络方式离开包括附件标识的语音消息，其可以仅包括音频，视频，文本，程序，电子表格和图形 附件。 视频，文本，电子表格或图形附件可以根据呼叫者或语音邮件订户的请求转换为语音邮件的可听见的附件。 可以在听到或通过使用键盘输入接收到用于离开附件标识符或转换请求的自动提示之后进行这样的条目。 还提供了一种网络方法，用于使用网络电话语音邮件服务，语音邮件服务可以通过该方法检测到语音邮件消息的附件，并提供对语音邮件消息的附件的访问。

    Edge injected speech in call centers
    103.
    发明授权
    Edge injected speech in call centers 有权
    呼叫中心边缘注入语音

    公开(公告)号：US09172805B1

    公开(公告)日：2015-10-27

    申请号：US14558893

    申请日：2014-12-03

    Applicant: United Services Automobile Association (USAA)

    Inventor： Vijay Jayapalan ,  Greg Yarbrough ,  Eric Smith

    IPC: H04M3/42 ,  H04M3/51 ,  H04M3/523 ,  H04M3/493

    CPC classification number: H04M3/5166 ,  G10L13/0335 ,  G10L13/043 ,  G10L2021/0135 ,  H04M3/42221 ,  H04M3/4936 ,  H04M3/5183 ,  H04M2201/39 ,  H04M2203/255 ,  H04M2203/306

    Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for receiving an input from an agent during a call with a caller where the input directs one or more processors to inject a recorded statement in the agent's voice into the call, and where the recorded statement in the agent's voice is stored in a computer-readable file. Obtaining the recorded statement in the agent's voice based on data associated with the input and in response to receiving the input. And causing the recorded statement in the agent's voice to be inserted into a media stream of the call.

    Abstract translation: 方法，系统和装置，包括在计算机存储介质上编码的计算机程序，用于在呼叫期间接收来自代理的输入，其中输入引导一个或多个处理器将代理人的语音中的记录语句注入呼叫 ，并且代理人语音中记录的语句存储在计算机可读文件中。 基于与输入相关联的数据并且响应于接收输入来获取代理人的语音中的记录语句。 并将代理人语音中的记录语句插入到该通话的媒体流中。

    Service server apparatus, service providing method, and service providing program for providing a service other than a telephone call during the telephone call on a telephone
    105.
    发明授权
    Service server apparatus, service providing method, and service providing program for providing a service other than a telephone call during the telephone call on a telephone 有权
    服务服务器设备，服务提供方法和服务提供程序，用于在电话呼叫期间提供除电话呼叫之外的服务

    公开(公告)号：US09110888B2

    公开(公告)日：2015-08-18

    申请号：US13816705

    申请日：2012-05-24

    Applicant: Kazunori Nasu ,  Seiji Shibata ,  Mari Akuzawa ,  Ken Uchiyama

    Inventor： Kazunori Nasu ,  Seiji Shibata ,  Mari Akuzawa ,  Ken Uchiyama

    IPC: G06F17/28 ,  G10L15/30 ,  G10L15/26 ,  H04M3/42 ,  G10L15/06 ,  G10L15/22

    CPC classification number: G06F17/28 ,  G06F17/289 ,  G10L15/26 ,  G10L15/30 ,  G10L2015/0638 ,  G10L2015/221 ,  H04M3/42 ,  H04M3/42221 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/2061

    Abstract: A service server apparatus is provided which can realize a service as if a speaker has a conversation in a face-to-face manner using existing applications. The service server apparatus includes a service activating unit receiving an instruction for performing a task during a communication, a telephone/call control unit recording a call speech of the speaker during the communication between speech communication terminal devices, a speech recognizing enabler, a text translating enabler, and a speech synthesizing enabler performing the task based on the recorded call speech when the instruction is received, and a communication control enabler providing task data obtained through an performance of the task to the speech communication terminal device. The task data is text data obtained by converting the call speech into a text, translated text data obtained by translating the text data into another language, and speech data obtained by converting the translated text data into a speech.

    Abstract translation: 提供一种服务服务器装置，其可以像使用现有应用一样以面对面的方式进行会话来实现服务。 服务服务器装置包括：业务激活部，接收通信中执行任务的指示;电话/呼叫控制部，其在语音通信终端装置之间的通信中记录说话者的呼叫语音，语音识别启动器，文本翻译 启动器，以及当接收到指令时，基于记录的呼叫语音执行任务的语音合成使能器，以及通过执行任务而获得的任务数据的通信控制使能器给语音通信终端设备。 任务数据是通过将呼叫语音转换为文本而获得的文本数据，通过将文本数据翻译成另一种语言获得的翻译文本数据，以及通过将翻译的文本数据转换为语音而获得的语音数据。

    Interactive voice access and notification system
    107.
    发明授权
    Interactive voice access and notification system 有权
    交互语音接入和通知系统

    公开(公告)号：US09008628B2

    公开(公告)日：2015-04-14

    申请号：US13369158

    申请日：2012-02-08

    Applicant: Brian L. Lichorowic ,  Xia Zhang ,  Kenneth George Aubey

    Inventor： Brian L. Lichorowic ,  Xia Zhang ,  Kenneth George Aubey

    IPC: H04M1/663 ,  H04M1/27 ,  G10L13/04 ,  H04M3/493 ,  H04M11/04 ,  G06Q10/10 ,  G06Q50/24 ,  G10L13/00 ,  G10L15/26

    CPC classification number: H04M1/271 ,  G06F19/00 ,  G06Q10/10 ,  G06Q50/24 ,  G10L13/00 ,  G10L13/043 ,  G10L15/26 ,  H04M3/4938 ,  H04M11/04 ,  H04M2201/39 ,  H04M2201/40

    Abstract: An interactive voice access and notification method includes monitoring one or more notification events associated with one or more recipients identified by a user to detect a trigger of the notification event(s). The method also includes initiating a call to the recipient(s) in response to detecting the trigger of the notification event(s). The method also includes playing back an interactive audible notification message received from the user in response to confirming the recipient(s) are on the call. The method further includes sending a confirmation response to the user when a response from the recipient(s) to the interactive audible notification message triggers a confirmation response.

    Abstract translation: 交互式语音接入和通知方法包括监视与由用户识别的一个或多个接收者相关联的一个或多个通知事件以检测通知事件的触发。 该方法还包括响应于检测到通知事件的触发而发起对接收者的呼叫。 该方法还包括响应于确认接收者在呼叫中回放从用户接收到的交互式听觉通知消息。 所述方法还包括当从所述接收者到所述交互式可听通知消息的响应触发确认响应时向所述用户发送确认响应。

    Caller ID memo system
    108.
    发明授权
    Caller ID memo system 有权
    来电显示备忘录系统

    公开(公告)号：US08917842B2

    公开(公告)日：2014-12-23

    申请号：US13687718

    申请日：2012-11-28

    Applicant: Mamoon Rashid ,  Sivakumaran Sanmugasuntharam ,  Anton Mendoza

    Inventor： Mamoon Rashid ,  Sivakumaran Sanmugasuntharam ,  Anton Mendoza

    IPC: H04M1/56 ,  H04M15/06 ,  H04M3/436 ,  H04M3/533 ,  H04M3/02 ,  H04M3/42 ,  H04M3/56 ,  H04M3/53

    CPC classification number: H04M3/42042 ,  H04M1/576 ,  H04M3/02 ,  H04M3/42059 ,  H04M3/4365 ,  H04M3/5322 ,  H04M3/53391 ,  H04M3/56 ,  H04M2201/39 ,  H04M2203/253

    Abstract: A system and method of saving and delivering a voice memo or text memo to identify incoming calls is provided. A user of the system of the invention is given the option of recording a memo on the calls he or she has received through a prompt on a telecommunication device. The user can choose to record a voice memo or text memo after each call. The memos are saved in connection with caller id information pertaining to the number from which the call was placed. When a user of the system receives a call from a number that has a memo saved in relation thereto, the user will be prompted to hear, and may listen to, the voice memo before answering the call. If the memo is in text form, the user can configure the system to provide various processing options. In one processing option, a text to speech audio presentation of the text of the memo is made available to permit the message to be heard over a telephone or networked audio capable PDA device. In other processing options, the user has the text of the message sent to the user's PC or emailed or sent by instant message to the user's PDA device.

    Abstract translation: 提供了保存和传送语音备忘录或文本备忘录来识别来电的系统和方法。 本发明的系统的用户可以选择通过电信设备上的提示在他或她已经接收到的呼叫上记录备忘录。 用户可以选择在每次通话后录制语音留言或文字记录。 备忘录与呼叫号码相关联的呼叫者ID信息保存。 当系统的用户从具有与其相关的保存的备忘录的号码接收到呼叫时，在接听呼叫之前，将提示用户听到并听取语音备忘录。 如果备忘录是文本形式，用户可以配置系统以提供各种处理选项。 在一个处理选项中，备忘录的文本的文本到语音音频呈现可用于允许通过电话或具有网络音频的PDA设备来听到消息。 在其他处理选项中，用户将消息的文本发送到用户的PC或通过电子邮件发送或通过即时消息发送到用户的PDA设备。

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