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    Method and system for propagating statistics between federated contact center sites for use in event distribution
    2.
    发明授权
    Method and system for propagating statistics between federated contact center sites for use in event distribution 有权
    用于在事件分发中使用的联合联络中心站点之间传播统计信息的方法和系统

    公开(公告)号：US09577938B2

    公开(公告)日：2017-02-21

    申请号：US14564001

    申请日：2014-12-08

    Applicant: Genesys Telecommunications Laboratories, Inc.

    Inventor： Herbert Willi Artur Ristock ,  Sergey I. Federov

    IPC: G06F15/173 ,  H04L12/803 ,  H04L12/24 ,  H04M3/523 ,  H04L12/751

    CPC classification number: H04L47/122 ,  H04L41/06 ,  H04L41/5064 ,  H04L45/08 ,  H04M3/5237 ,  H04M2201/10 ,  H04M2201/36

    Abstract: A routing system includes a router, a statistics server (Stat Server) coupled to the router, receiving, processing and storing statistics related to event handling, and providing information regarding the statistics for use by routing intelligence in the router, and a first proxy data server coupled to the Stat Server and to a second proxy data server at a remote contact center over a network. The system is characterized in that the Stat Server receives event statistics regarding the local queue, and through the coupled first and second proxy data servers, event statistics regarding the remote queue, provides information related to the statistics to the router, and the router determines to route incoming events to local queue or to the remote queue based on the information provided.

    Abstract translation: 路由系统包括路由器，与路由器相连的统计服务器（Stat Server），接收，处理和存储与事件处理相关的统计信息，以及提供关于通过路由智能的路由器使用的统计信息以及第一代理数据 服务器连接到Stat Server，并通过网络连接到远程联络中心的第二代理数据服务器。 该系统的特征在于Stat Server接收到关于本地队列的事件统计信息，并且通过耦合的第一和第二代理数据服务器，关于远程队列的事件统计信息，向路由器提供与统计信息相关的信息，并且路由器确定 基于所提供的信息将传入事件路由到本地队列或远程队列。

    Customized Grouping of Participants in Real-Time Conference Set-Up
    4.
    发明申请
    Customized Grouping of Participants in Real-Time Conference Set-Up 失效
    实时会议设置参与者定制分组

    公开(公告)号：US20120212439A1

    公开(公告)日：2012-08-23

    申请号：US13460479

    申请日：2012-04-30

    Applicant: Debashis Haldar ,  Tong Zhou

    Inventor： Debashis Haldar ,  Tong Zhou

    IPC: G06F3/041 ,  H04M11/00

    CPC classification number: H04M3/563 ,  H04L65/403 ,  H04L65/4061 ,  H04M2201/10 ,  H04M2203/2044

    Abstract: A customized list of real-time conference participants are obtained by selecting one or more logical operators such as AND or OR and applying the one or more logical operators to conference groups the user has selected. The logical operators and selected conference groups are sent to a conference server, which applies the operator to the selected groups to arrive at a shortlist of conference participants. The invention is particularly useful for cellular telephones initiating a real-time conference using the Session Initiation Protocol (SIP) and a SIP server resident on a network.

    Abstract translation: 通过选择一个或多个逻辑运算符如AND或OR获得实时会议参与者的定制列表，并将一个或多个逻辑运算符应用于用户选择的会议组。 逻辑运算符和选定的会议组被发送到会议服务器，会议服务器将运营商应用于所选择的组，以到达会议参与者的候选名单。 本发明对于使用会话发起协议（SIP）和驻留在网络上的SIP服务器发起实时会议的蜂窝电话特别有用。

    System and method for controlling voicemail transcription from a communication device
    7.
    发明授权
    System and method for controlling voicemail transcription from a communication device 有权
    用于从通信设备控制语音邮件转录的系统和方法

    公开(公告)号：US08184780B2

    公开(公告)日：2012-05-22

    申请号：US12055898

    申请日：2008-03-26

    Applicant: James Siminoff

    Inventor： James Siminoff

    IPC: H04M11/00

    CPC classification number: H04M3/53333 ,  H04M3/42102 ,  H04M3/42365 ,  H04M3/537 ,  H04M2201/10 ,  H04M2201/39 ,  H04M2203/4536

    Abstract: Systems, methods and software product control voicemail transcription from a communication device. An audio mode is monitored within the communication device to determine a change in status between a sound-on mode and a sound-off mode. Automatic transcription of voicemail messages is enabled if the audio mode status transitions from sound-on to sound-off and automatic transcription of voicemail messages is disabled if the audio mode status transitions from sound-off to sound-on.

    Abstract translation: 系统，方法和软件产品控制来自通信设备的语音邮件转录。 在通信设备内监视音频模式以确定声音模式和声音模式之间状态的变化。 如果音频模式状态从声音切换到声音切换，则自动转录语音邮件消息，并且如果音频模式状态从声音切换到开启声音，语音邮件消息的自动转录将被禁用。

    Automated system and method for distinguishing audio signals received in response to placing and outbound call
    8.
    发明授权
    Automated system and method for distinguishing audio signals received in response to placing and outbound call 有权
    用于区分响应于放置和出站呼叫而接收到的音频信号的自动系统和方法

    公开(公告)号：US08150023B2

    公开(公告)日：2012-04-03

    申请号：US11246409

    申请日：2005-10-07

    Applicant: Mark Williams ,  Jeremy Starcher

    Inventor： Mark Williams ,  Jeremy Starcher

    IPC: H04M3/00

    CPC classification number: H04M3/5158 ,  H04M3/42017 ,  H04M3/493 ,  H04M2201/10 ,  H04M2203/2027

    Abstract: A system directs action based on distinguishing audio content received in response to placing an outbound call. The system comprises an audio signal analysis system and an audio content analysis system. The audio signal analysis system directs a portion of an audio signal that comprises audio content to the audio content analysis system. The audio content analysis system: i) receives portions of the audio signal comprising audio content; and ii) directs handling of the outbound call in response to detecting a characteristic of the audio content. The audio content system: i) directs a first handling of the outbound call in response to identifying a first characteristic of the audio content; and ii) directs a second handling of the outbound call in response to identifying a second characteristic of the audio content. The first handling of the outbound call may be directed in response to identifying a characteristic of the audio content associated with recorded content and the second handling of the outbound call is directed in response to identifying a characteristic of the audio content associated with real time spoken audio.

    Abstract translation: 系统基于响应于发出出站呼叫而接收到的区分音频内容来引导动作。 该系统包括音频信号分析系统和音频内容分析系统。 音频信号分析系统将包括音频内容的音频信号的一部分引导到音频内容分析系统。 音频内容分析系统：i）接收包括音频内容的音频信号的部分; 以及ii）响应于检测到所述音频内容的特征而指示所述出站呼叫的处理。 所述音频内容系统：i）响应于识别所述音频内容的第一特征，引导所述出站呼叫的第一处理; 以及ii）响应于识别音频内容的第二特征，引导出站呼叫的第二处理。 可以响应于识别与记录的内容相关联的音频内容的特性来指示出站呼叫的第一次处理，并且响应于识别与实时语音相关联的音频内容的特性来引导出站呼叫的第二处理 。

    Interactive priority discrimination apparatus and method
    10.
    发明申请
    Interactive priority discrimination apparatus and method 审中-公开
    交互式优先辨别装置及方法

    公开(公告)号：US20050276277A1

    公开(公告)日：2005-12-15

    申请号：US11034959

    申请日：2005-01-13

    Applicant: Joshua Pace

    Inventor： Joshua Pace

    IPC: H04J1/16 ,  H04J3/14 ,  H04J3/16 ,  H04J3/22 ,  H04L1/00 ,  H04L12/26 ,  H04M3/42 ,  H04M3/436 ,  H04W4/16 ,  H04Q7/00

    CPC classification number: H04W4/24 ,  H04M3/42059 ,  H04M3/436 ,  H04M2201/10 ,  H04M2203/2072 ,  H04M2215/2026 ,  H04M2215/32 ,  H04W4/16

    Abstract: A method and system forming a buffer or filter between a user and a petitioner seeking access to a user. The method may include providing a database. In the database may be stored names of petitioners. Each name may be coupled to a value selected from a rating scale. Each value may characterize the petitioner to which the corresponding name applies. A processor may receive a request for access or petition (e.g. telephone call, facsimile, e-mail, letter, advertizement, etc.) from the petitioner. Executables operable on the processor may extract a name (e.g. indication of source) from the petition, retrieve from the database the value coupled to the name, and grant privileges to the petitioner according to the value. Petitioners having values high on the rating scale may be given greater privileges that petitioners having values low on the rating scale.

    Abstract translation: 在用户和请求者之间形成缓冲器或过滤器的方法和系统，寻求对用户的访问。 该方法可以包括提供数据库。 在数据库中可能存储请愿人姓名。 每个名称可以耦合到从评级量表中选择的值。 每个值可以表征适用相应名称的请愿者。 处理器可以从请愿者接收访问或请求（例如电话呼叫，传真，电子邮件，信件，广告等）的请求。 在处理器上可操作的可执行程序可以从请求中提取名称（例如，源的指示），从数据库检索耦合到该名称的值，并根据该值向请愿者授予权限。 请求者在评级量表上具有较高价值的申请人可能获得更大的特权，请愿者在评级量表上具有较低的价值。

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