公开(公告)号：US09484035B2

公开(公告)日：2016-11-01

申请号：US14980934

申请日：2015-12-28

Applicant: Intellisist, Inc.

Inventor： Gilad Odinak

IPC: G10L15/30 ,  G10L15/32 ,  G10L15/34 ,  G10L15/193 ,  H04M3/51 ,  G10L15/18

CPC classification number: G10L15/30 ,  G10L13/08 ,  G10L15/18 ,  G10L15/193 ,  G10L15/32 ,  G10L15/34 ,  H04M3/51 ,  H04M3/5166 ,  H04M3/5183 ,  H04M2201/38 ,  H04M2201/40

Abstract: A system and method for distributed speech recognition is provided. A prompt is provided to a caller during a call. One or more audio responses are received from the caller in response to the prompt. Distributed speech recognition is performed on the audio responses by providing a non-overlapping section of a main grammar to each of a plurality of secondary recognizers for each audio response. Speech recognition is performed on the audio responses by each of the secondary recognizers using the non-overlapping section of the main grammar associated with that secondary recognizer. A new grammar is generated based on results of the speech recognition from each of the secondary recognizers. Further speech recognition is performed on the audio responses against the new grammar and a further prompt is selected for providing to the caller based on results of the distributed speech recognition.

Abstract translation: 提供了一种用于分布式语音识别的系统和方法。 在通话期间向呼叫者提供提示。 响应于提示，从呼叫者接收一个或多个音频响应。 通过向每个音频响应的多个次级识别器中的每一个提供主语法的非重叠部分来对音频响应执行分布式语音识别。 通过使用与该次要识别器相关联的主语法的非重叠部分的每个次级识别器对音频响应执行语音识别。 基于来自每个二级识别器的语音识别的结果生成新的语法。 对新语法的音频响应执行进一步的语音识别，并且基于分布式语音识别的结果，选择另外的提示来提供给呼叫者。

公开(公告)号：US09462102B1

公开(公告)日：2016-10-04

申请号：US15017903

申请日：2016-02-08

Applicant: International Business Machines Corporation

Inventor： Ramakrishna J. Gorthi ,  Chandrajit G. Joshi ,  Romil J. Shah

IPC: H04W4/02 ,  H04M1/27 ,  G10L17/00

CPC classification number: H04M1/645 ,  G10L15/26 ,  G10L17/00 ,  G10L17/005 ,  G10L17/02 ,  G10L17/06 ,  G10L17/16 ,  G10L17/22 ,  G10L25/51 ,  H04M1/274508 ,  H04M1/573 ,  H04M1/656 ,  H04M1/72519 ,  H04M3/42025 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42221 ,  H04M3/42357 ,  H04M2201/40 ,  H04M2201/41 ,  H04M2250/60 ,  H04M2250/68 ,  H04M2250/74

Abstract: A computer detects a connected voice or video call between participants and records a brief media sample. Speech recognition is utilized to determine when the call is connected as well as to transcribe the content of the audio portion of the media sample. The recorded media sample and transcribed content is associated with the connected voice or video call such that a user may reference it at a later point. The computer additionally suggests creating or editing contact information associated with the participants of the connected voice or video call based on the transcribed content.

Abstract translation: 计算机检测参与者之间连接的语音或视频通话，并记录简短的媒体样本。 语音识别用于确定呼叫何时连接以及转录媒体样本的音频部分的内容。 记录的媒体样本和转录的内容与所连接的语音或视频呼叫相关联，使得用户可以稍后引用它。 计算机还建议基于转录的内容创建或编辑与所连接的语音或视频呼叫的参与者相关联的联系人信息。

公开(公告)号：US09456074B2

公开(公告)日：2016-09-27

申请号：US14806105

申请日：2015-07-22

Applicant: SAMSUNG ELECTRONICS CO., LTD.

Inventor： Hong-chul Kim ,  Seon-ae Kim ,  Hyun-jae Shin

IPC: H04M3/00 ,  H04M1/725 ,  G10L15/26 ,  H04M3/533 ,  H04W88/02 ,  H04W4/14 ,  H04W4/12 ,  H04W4/18 ,  H04M3/42 ,  H04M7/00 ,  H04L12/58

CPC classification number: H04M1/7255 ,  G10L15/26 ,  H04L51/046 ,  H04L51/066 ,  H04L51/36 ,  H04M1/651 ,  H04M1/72552 ,  H04M3/42382 ,  H04M3/42391 ,  H04M3/533 ,  H04M7/0042 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2207/18 ,  H04M2250/60 ,  H04W4/12 ,  H04W4/14 ,  H04W4/18 ,  H04W88/02

Abstract: Provided are a system and method of providing a voice-message call service. A mobile device that performs a call with an external mobile device comprises a control unit configured to obtain text, the text converted from voice data that is exchanged between the mobile device and the external mobile device, during the call between the mobile device and the external mobile device, and obtain input text input to the mobile device and provided text that is received from the external mobile device; and a display unit configured to arrange the text, the input text, and the provided text and display the arranged text, input text, and provided text on a screen of the device, during the call between the mobile device and the external mobile device.

Abstract translation: 提供了一种提供语音消息呼叫服务的系统和方法。 执行与外部移动设备的呼叫的移动设备包括：控制单元，被配置为在移动设备和外部移动设备之间的呼叫期间获取文本，从在移​​动设备和外部移动设备之间交换的语音数据转换的文本 移动设备，并获得输入到移动设备的输入文本并提供从外部移动设备接收的文本; 以及显示单元，被配置为在所述移动设备和所述外部移动设备之间的呼叫期间，在所述设备的屏幕上布置所述文本，所述输入文本和所提供的文本并显示所述布置的文本，输入文本和所提供的文本。

公开(公告)号：US09456068B2

公开(公告)日：2016-09-27

申请号：US12717888

申请日：2010-03-04

Applicant: Vishal Dhawan ,  Timothy M. Price ,  Manoj Sindhwani

Inventor： Vishal Dhawan ,  Timothy M. Price ,  Manoj Sindhwani

IPC: H04M1/247 ,  H04M3/493 ,  H04M1/253

CPC classification number: H04M1/271 ,  H04M1/2478 ,  H04M1/2535 ,  H04M3/4936 ,  H04M15/08 ,  H04M2201/40 ,  H04M2250/74

Abstract: A system and method for connecting a user to business services monitors all attempts by the user to place outgoing telephone calls. When a user is attempting to place a call to a business, the system checks to see if the business has created a voice application that could be performed for the user. If so, the business' voice application is performed for the user on the user's local device, instead of connecting the user to the business' customer service line. If no voice application is available for the user, then the system connects the user to the business' customer service line, either through a telephone network, or through a data network connection.

Abstract translation: 用于将用户连接到商业服务的系统和方法监视用户拨出电话呼叫的所有尝试。 当用户尝试向业务发出呼叫时，系统将检查业务是否创建了可以为用户执行的语音应用程序。 如果是这样，则在用户的本地设备上为用户执行业务语音应用，而不是将用户连接到业务的客户服务线。 如果用户没有可用的语音应用程序，则系统通过电话网络或通过数据网络连接将用户连接到业务的客户服务线路。

公开(公告)号：US20160277561A1

公开(公告)日：2016-09-22

申请号：US15169051

申请日：2016-05-31

Applicant: Nokia Technologies Oy

Inventor： Jukka-Pekka SALMENKAITA ,  Antti SORVARI

IPC: H04M1/725

CPC classification number: H04M1/6041 ,  H04L67/306 ,  H04M1/72522 ,  H04M1/72561 ,  H04M1/72569 ,  H04M1/72572 ,  H04M3/4938 ,  H04M2201/40 ,  H04M2203/251 ,  H04M2203/253 ,  H04M2250/12 ,  H04M2250/74 ,  H04W8/183

Abstract: A method and system for facilitating user access to services through a wireless device of a user, involves recommending to a user a subset of services from a plurality of services available to the user in which each recommended service of the subset has at least one voice short-cut associated therewith, and selecting a service to be accessed through the user's wireless device from the subset of services according to a voice command by the user corresponding to the voice short-cut of the service.

Abstract translation: 一种用于促进用户通过用户的无线设备访问服务的方法和系统，包括从用户可用的多个服务向用户推荐服务的子集，其中该子集的每个推荐服务具有至少一个语音短 并且根据与服务的语音快捷方式相对应的用户的语音命令，从服务子集中选择要通过用户的无线设备访问的服务。

公开(公告)号：US20160269564A1

公开(公告)日：2016-09-15

申请号：US15097206

申请日：2016-04-12

Applicant: Twilio, Inc.

Inventor： Jeff Lawson ,  John Wolthuis ,  Evan Cooke

IPC: H04M7/00 ,  H04M3/523 ,  H04L12/803 ,  H04M15/34 ,  H04L29/06 ,  H04L29/08 ,  H04M3/36 ,  H04M3/42

CPC classification number: H04M7/0033 ,  G06F9/505 ,  G06F9/5077 ,  G06F9/5083 ,  H04L47/125 ,  H04L61/2564 ,  H04L65/1016 ,  H04L67/10 ,  H04L67/1008 ,  H04M1/2473 ,  H04M3/36 ,  H04M3/367 ,  H04M3/42323 ,  H04M3/51 ,  H04M3/5158 ,  H04M3/523 ,  H04M3/5235 ,  H04M7/006 ,  H04M15/34 ,  H04M2201/39 ,  H04M2201/40 ,  Y02D10/22 ,  Y02D10/36

Abstract: A method and system for operating a multitenancy telephony system including a call queue that stores call requests received from a plurality of users; an expandable and contractible telephony resource cluster that establishes call sessions for call requests; a analysis system that calculates capacity requirements of the system; a resource allocator that manages the scaling and operation of the telephony resource cluster; and a plurality of telephony network channels that are used as telephony communication channels for call sessions.

公开(公告)号：US20160269555A1

公开(公告)日：2016-09-15

申请号：US14744209

申请日：2015-06-19

Applicant: International Business Machines Corporation

Inventor： Guillermo A. Cecchi ,  James R. Kozloski ,  Clifford A. Pickover ,  Irina Rish ,  Ajay K. Royyuru

IPC: H04M3/51 ,  H04M3/523

CPC classification number: H04M3/5232 ,  G06F17/2785 ,  H04M3/4936 ,  H04M3/5175 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/5233 ,  H04M3/5235 ,  H04M3/54 ,  H04M2201/40 ,  H04M2201/42

Abstract: Embodiments relate to facilitating communications between customers and customer service representatives. A method for facilitating communications between customers and customer service representatives is provided. The method generates a graph of expressions of a customer. The method generates a graph of expressions of each customer service representative of a plurality of customer service representatives. The method performs a graphical text analysis on the graph for the customer to identify an interaction style of the customer. The method performs a graphical text analysis on the graph for each customer service representative to identify an interaction style of the customer service representative. The method selects a customer service representative from the plurality of the customer service representatives based on the interaction style of the customer and the interaction styles of the plurality of the customer service representative. The method starts a communication between the customer and the selected customer service representative.

公开(公告)号：US09438725B1

公开(公告)日：2016-09-06

申请号：US14639858

申请日：2015-03-05

Applicant: LENOVO (Singapore) PTE, LTD.

Inventor： John Carl Mese ,  Nathan J. Peterson ,  Russell Speight VanBlon ,  Arnold S. Weksler

IPC: H04M3/42

CPC classification number: H04M3/42 ,  H04M3/20 ,  H04M2201/40 ,  H04M2203/2011 ,  H04M2203/5027

Abstract: An apparatus, method, system, and program product are disclosed for intelligent communication disconnect. A monitor module is configured to detect a disconnection cue during an ongoing communication between a plurality of users. The disconnection cue includes a disconnection phrase that indicates the completion of the ongoing communication. A disconnection module is configured to disconnect from the ongoing communication in response to the disconnection cue.

Abstract translation: 公开了用于智能通信断开的装置，方法，系统和程序产品。 监视器模块被配置为在多个用户之间的正在进行的通信期间检测断开提示。 断线提示包括指示正在进行的通信的完成的断开短语。 断开模块被配置为响应于断开线索而断开正在进行的通信。

公开(公告)号：US09426269B2

公开(公告)日：2016-08-23

申请号：US12717858

申请日：2010-03-04

Applicant: Vishal Dhawan ,  Timothy M. Price ,  Manoj Sindhwani

Inventor： Vishal Dhawan ,  Timothy M. Price ,  Manoj Sindhwani

IPC: H04M1/253 ,  H04M1/247 ,  H04M1/2745 ,  H04M3/493

CPC classification number: H04M3/527 ,  H04M1/2478 ,  H04M1/2535 ,  H04M1/271 ,  H04M1/2745 ,  H04M1/274566 ,  H04M3/42102 ,  H04M3/4931 ,  H04M3/543 ,  H04M7/0024 ,  H04M15/08 ,  H04M2201/40 ,  H04M2250/74

Abstract: Systems and methods of placing a telephone call for a user include monitoring the telephone number that the user has requested to reach. Depending upon the telephone number requested by the user, the system might take an alternate action, rather than simply placing a call to the requested telephone number. In some instances, the system might take an action in addition to placing a call to the requested telephone number.

Abstract translation: 对用户进行电话呼叫的系统和方法包括监视用户已经请求到达的电话号码。 根据用户要求的电话号码，系统可能会采取替代行动，而不是简单地拨打所请求的电话号码。 在某些情况下，除了拨打所请求的电话号码之外，系统可能会采取行动。

公开(公告)号：US09420431B2

公开(公告)日：2016-08-16

申请号：US13042837

申请日：2011-03-08

Applicant: Steven Swanson

Inventor： Steven Swanson

IPC: H04W4/04 ,  H04M1/60 ,  H04W4/12

CPC classification number: H04W4/046 ,  H04M1/6075 ,  H04M2201/40 ,  H04W4/12

Abstract: A system and method for providing a vehicle occupant with hands-free usage of text messaging services over a mobile phone via a vehicle telematics unit. The method enables a vehicle occupant to send and receive communication messages such as text messages in a hands-free manner. For sending text messages, a spoken communication message is received from the occupant at the vehicle and sent to a call center for conversion to a text message using a speech to text server. The converted text message is then sent to the mobile phone for texting to the intended recipient. Received text messages can be sent from the mobile phone to the telematics unit, converted to speech and played audibly to the occupant in the vehicle.

Abstract translation: 一种用于通过车辆远程信息处理单元在移动电话上为车辆乘员免提使用文本消息服务的系统和方法。 该方法使得车辆乘客以免提方式发送和接收诸如文本消息的通信消息。 为了发送文本消息，从车辆上的乘员接收到一个口语通信消息，并将其发送到呼叫中心，以便使用到文本服务器的语音转换为文本消息。 然后将转换的文本消息发送到移动电话以发送给预期的接收者。 接收到的文本消息可以从手机发送到远程信息处理单元，转换成语音并且向车内的乘客发声。