公开(公告)号：US07715536B2

公开(公告)日：2010-05-11

申请号：US11204456

申请日：2005-08-16

Applicant: Jonathan Paden ,  Scott Newman ,  Doug Bruun ,  Jon Harris

Inventor： Jonathan Paden ,  Scott Newman ,  Doug Bruun ,  Jon Harris

IPC: H04M15/00 ,  H04M1/24

CPC classification number: H04M3/2218 ,  H04M3/2263 ,  H04M3/5175 ,  H04M2201/42

Abstract: A network management system (100) has a communications interface (110), a memory (104), and a controller (102). The controller is programmed to retrieve (202) a plurality of call detail records (CDRs), reconstruct (208) call paths from attributes in the plurality of CDRs, and generate (210) extended CDRs from reconstructed call paths.

Abstract translation: 网络管理系统（100）具有通信接口（110），存储器（104）和控制器（102）。 控制器被编程为从多个CDR中的属性中检索（202）多个呼叫详细记录（CDR），重建（208）呼叫路径，并且从重构的呼叫路径生成（210）扩展的CDR。

公开(公告)号：US07685235B2

公开(公告)日：2010-03-23

申请号：US10562456

申请日：2004-09-27

Applicant: Darragh Curran ,  Michael Desmond ,  Martin Harrigan ,  Trevor Johnston ,  Cenk Kuzucu ,  Mark E. Wallace

Inventor： Darragh Curran ,  Michael Desmond ,  Martin Harrigan ,  Trevor Johnston ,  Cenk Kuzucu ,  Mark E. Wallace

IPC: G06F15/16 ,  H04M3/52

CPC classification number: H04M3/42382 ,  H04L12/1818 ,  H04L51/04 ,  H04M1/2478 ,  H04M1/2535 ,  H04M3/56 ,  H04M7/0045 ,  H04M7/1205 ,  H04M2201/42 ,  H04M2203/5063

Abstract: A system is provided comprising a plurality of instant messaging client applications (202, 207, 208, 209) communicating via a computer network (206) to send and receive messages in real time integrated with n-way teleconferencing capability via a telephone network (216). The system includes a plurality of instant messaging client applications (202, 207, 208, 209), an instant messaging server (204), and a teleconferencing server (210), all connected via a computer network (206). The teleconferencing server (210) enables n-way telephone connections via the telephone network (216). The n-way telephone connections are provided to telephone apparatus of at least some users of the instant messaging client applications who can visualize the teleconference via a graphical user interface (600) of the instant messaging client application.

Abstract translation: 提供了一种系统，其包括经由计算机网络（206）进行通信的多个即时通讯客户端应用程序（202,207,208,209），以通过电话网络（216）实时地发送和接收与n路电话会议能力集成的消息 ）。 该系统包括多个通过计算机网络（206）连接的即时通讯客户端应用程序（202,207,208,209），即时消息服务器（204）和电话会议服务器（210）。 电话会议服务器（210）通过电话网络（216）实现n路电话连接。 n路电话连接被提供给可以通过即时消息客户端应用的图形用户界面（600）可视化电话会议的即时消息客户端应用的至少一些用户的电话设备。

公开(公告)号：US07617457B2

公开(公告)日：2009-11-10

申请号：US10753097

申请日：2004-01-07

Applicant: Philip T. Kortum ,  P. David White

Inventor： Philip T. Kortum ,  P. David White

IPC: G06F3/00

CPC classification number: G06Q10/10 ,  H04L12/1813 ,  H04L67/36 ,  H04M3/42059 ,  H04M3/42365 ,  H04M3/42374 ,  H04M3/56 ,  H04M2201/38 ,  H04M2201/42

Abstract: A system and method for collaborative call management are disclosed. In one embodiment of a method incorporating teachings of the present disclosure, a graphical user interface (GUI) element may be presented in connection with a collaborative call. The GUI element may display a listing of call participants and a status of each participant. Example participant states may include an on-call state, an off-call state, a currently speaking state, a waiting to speak state, and a paused-call state. In operation, information presented in the GUI element may change in response to a status change of a call participant. The method may also involve recognizing that a caller has joined the collaborative call and updating the GUI element to add the joining caller to the list of participants.

Abstract translation: 公开了一种用于协同呼叫管理的系统和方法。 在包括本公开的教导的方法的一个实施例中，可以结合协作呼叫呈现图形用户界面（GUI）元素。 GUI元素可以显示呼叫参与者的列表和每个参与者的状态。 示例参与者状态可以包括呼叫状态，离开通话状态，当前说话状态，等待说话状态和暂停呼叫状态。 在操作中，GUI元素中呈现的信息可以响应于呼叫参与者的状态改变而改变。 该方法还可以包括识别呼叫者已经加入协作呼叫并更新GUI元素以将加入呼叫者添加到参与者列表。

公开(公告)号：US20090268882A1

公开(公告)日：2009-10-29

申请号：US12428243

申请日：2009-04-22

Applicant: Yun-Wen Lee ,  Liang-Sheng Huang ,  Jia-Lin Shen

Inventor： Yun-Wen Lee ,  Liang-Sheng Huang ,  Jia-Lin Shen

IPC: H04M1/64 ,  G10L15/00

CPC classification number: H04M3/53391 ,  G10L15/26 ,  G10L17/00 ,  G10L2015/226 ,  H04M3/5158 ,  H04M2201/41 ,  H04M2201/42 ,  H04M2203/6045

Abstract: A dialogue system and a speech dialogue operation method are provided. In the system, an inquiry speech signal is generated according to data for specific person and is transferred to a receiver. In response to the inquiry speech signal, a reply speech signal is generated by the receiver, and after the reply speech signal is recognized, a speech correspondence signal is obtained. A ID recognition procedure is performed according to the speech correspondence signal, and a dialogue control signal is generated according to the result of the ID recognition procedure, and accordingly, a response speech signal is generated and transferred to the receiver to continue or terminate the dialogue. When the receiver is recognized to be matched with the specific person, a message delivering procedure is performed to deliver a message to be transferred to the specific person to the receiver.

Abstract translation: 提供对话系统和语音对话操作方法。 在系统中，根据特定人物的数据生成查询语音信号，并将其传送到接收机。 响应于询问语音信号，由接收机生成应答语音信号，并且在应答语音信号被识别之后，获得语音对应信号。 根据语音对应信号进行ID识别程序，根据ID识别程序的结果生成对话控制信号，生成响应语音信号并将其传送到接收机继续或终止对话 。 当接收器被识别为与特定人物匹配时，执行消息传递过程以将要传送到特定人的消息传送到接收者。

公开(公告)号：US20090207984A1

公开(公告)日：2009-08-20

申请号：US12371311

申请日：2009-02-13

Applicant: Gary W. Lafreniere ,  David Emerson ,  David Rondeau ,  Michael S. Goergen

Inventor： Gary W. Lafreniere ,  David Emerson ,  David Rondeau ,  Michael S. Goergen

IPC: H04M1/64 ,  H04N7/173

CPC classification number: H04M1/6505 ,  H04M1/658 ,  H04M3/53358 ,  H04M2201/42 ,  H04M2203/253 ,  H04N7/173 ,  H04N21/4131 ,  H04N21/43615 ,  H04N21/4788 ,  H04N21/4882

Abstract: A system and method for managing voicemail locally through a set-top box. A call is received from a caller. The call is intercepted utilizing a set-top box. An indicator is displayed to a television in communication with the set-top box. The indicator being indicative of the message being recorded. One or more messages are visually represented to a user in response to the user selecting a channel of the set-top box, the channel being associated with voicemail. The one or more messages are managed in response to user input received through a re remote control in communication with the set-top box.

Abstract translation: 用于通过机顶盒在本地管理语音信箱的系统和方法。 从呼叫者接收到呼叫。 使用机顶盒拦截呼叫。 与机顶盒通信的电视机上显示一个指示灯。 该指示符指示正在记录的消息。 响应于用户选择机顶盒的频道，该信道与语音邮件相关联，一个或多个消息被视觉地表示给用户。 响应于通过与机顶盒通信的重新远程控制接收的用户输入来管理一个或多个消息。

公开(公告)号：US07561682B2

公开(公告)日：2009-07-14

申请号：US10947960

申请日：2004-09-23

Applicant: James M. Doherty ,  Larry B. Pearson

Inventor： James M. Doherty ,  Larry B. Pearson

IPC: H04M7/00

CPC classification number: H04M3/2218 ,  H04L65/4007 ,  H04M15/41 ,  H04M15/721 ,  H04M15/90 ,  H04M2201/42 ,  H04M2207/12 ,  H04M2215/016 ,  H04M2215/0164 ,  H04M2215/7045 ,  H04Q3/0045 ,  H04Q2213/13034 ,  H04Q2213/13389

Abstract: The invention provides a system and a method display incoming and outgoing call log data associated with telephone calls to and from a plurality of subscriber telephone numbers from one or more telephone networks. The system includes a switch in one network that receives a telephone call from the subscriber's telephone and launches a query in response to an AIN trigger to a service control point. In response, the service control point forwards associated call data to a call log gateway that translates the message into an asynchronous message containing call log data. The call log gateway forwards the asynchronous message to a unified communication platform where it is placed in subscriber mailbox and made available as a call log to a subscriber via a graphic user interface over the internet. A web server retrieves the call log and displays it to the subscriber at a web client.

Abstract translation: 本发明提供一种系统和方法，显示与来自一个或多个电话网络的多个用户电话号码的电话呼叫相关联的呼入和呼出记录数据。 该系统包括一个网络中的交换机，其接收来自用户电话的电话呼叫，并响应于对服务控制点的AIN触发启动查询。 作为响应，服务控制点将相关联的呼叫数据转发到呼叫记录网关，其将消息转换成包含呼叫记录数据的异步消息。 呼叫记录网关将异步消息转发到统一通信平台，将其放置在用户邮箱中，并通过互联网上的图形用户界面作为呼叫日志提供给用户。 Web服务器检索呼叫记录，并在Web客户端将其显示给用户。

公开(公告)号：US20090163177A1

公开(公告)日：2009-06-25

申请号：US11962148

申请日：2007-12-21

Applicant: Steven Clarke Bearden ,  Alvin W. Lee ,  John P. Burke

Inventor： Steven Clarke Bearden ,  Alvin W. Lee ,  John P. Burke

IPC: H04Q7/20

CPC classification number: H04L67/18 ,  H04L51/066 ,  H04L67/02 ,  H04L67/12 ,  H04L67/306 ,  H04L67/36 ,  H04M7/0012 ,  H04M2201/42 ,  H04W4/029

Abstract: Described are computer-based methods and apparatuses, including computer program products, for providing a user interface for guest communication and information delivery. The user interface is provided on a computing device located in, for example, a guest's hotel room. The computing device is part of a system that can include internal and external networks, webportals, e-mail modules, document modules, and information storage modules. The guest uses the user interface to perform tasks that might otherwise require multiple resources. Guests may make telephone calls, send electronic messages, receive electronic messages, have electronic messages received by the hotel forwarded to other e-mail addresses, browse the Internet, and/or retrieve information on hotel services using the same computing device.

Abstract translation: 描述了基于计算机的方法和装置，包括用于提供客户通信和信息传递的用户界面的计算机程序产品。 用户界面设置在位于例如客人酒店房间的计算设备上。 计算设备是可以包括内部和外部网络，Webportals，电子邮件模块，文档模块和信息存储模块的系统的一部分。 客户端使用用户界面执行可能需要多个资源的任务。 客人可以拨打电话，发送电子邮件，接收电子邮件，将酒店收到的电子邮件转发到其他电子邮件地址，浏览互联网和/或使用相同的计算设备检索酒店服务信息。

公开(公告)号：US07545758B2

公开(公告)日：2009-06-09

申请号：US10316567

申请日：2002-12-11

Applicant: Rami Caspi ,  William J. Beyda

Inventor： Rami Caspi ,  William J. Beyda

IPC: H04L12/16 ,  H04M3/42 ,  G06F15/16

CPC classification number: H04L65/403 ,  H04L29/06027 ,  H04M3/382 ,  H04M3/42221 ,  H04M3/5307 ,  H04M3/567 ,  H04M7/006 ,  H04M2201/40 ,  H04M2201/42 ,  H04M2201/60 ,  H04M2203/2072 ,  H04M2203/4536 ,  H04M2207/203

Abstract: A system for collaboration summarization playback includes a graphical user interface (950) for displaying summarization categories (952) associated with recording cues and clips of the multimedia conference. The categories may be arranged as a list or as thumbnails and typically includes a length of time for each category; a time during the conference when the associated clip was recorded; and a media type. The categories are clickable and allow the associated clip to be played or displayed as recorded. In addition, in certain embodiments, a voice recognition transcription of audio clips may be provided.

Abstract translation: 用于协作摘要回放的系统包括用于显示与多媒体会议的记录提示和剪辑相关联的摘要类别（952）的图形用户界面（950）。 类别可以排列成列表或缩略图，并且通常包括每个类别的时间长度; 会议期间相关剪辑被记录的时间; 和媒体类型。 类别是可点击的，并允许相关的剪辑被播放或显示为记录。 此外，在某些实施例中，可以提供音频剪辑的语音识别转录。

公开(公告)号：US20090141885A1

公开(公告)日：2009-06-04

申请号：US12326205

申请日：2008-12-02

Applicant: Christopher Douglas Blair

Inventor： Christopher Douglas Blair

IPC: H04M3/22

CPC classification number: H04M3/5183 ,  H04M3/42221 ,  H04M3/51 ,  H04M2201/42 ,  H04M2203/301

Abstract: Communications systems are provided, a representative one of which incorporates: a recorder operative to record information associated with a communication; and a first computer application operative to provide a graphical user interface, the graphical user interface being configured such that, responsive to a user input designating a portion of the communication via the graphical user interface, information corresponding to that portion of the communication and recorded by the recorder is presented to the user, the first computer application being further operative to construct an integrated data stream comprising at least some of the information recorded.

Abstract translation: 提供了通信系统，其中代表性的系统包括：记录器，用于记录与通信相关联的信息; 以及可操作以提供图形用户界面的第一计算机应用程序，所述图形用户界面被配置为使得响应于用户输入，经由所述图形用户界面指定所述通信的一部分，所述信息对应于所述通信的该部分并由 将记录器呈现给用户，第一计算机应用程序进一步操作以构建包括所记录的至少一些信息的集成数据流。

公开(公告)号：US07539295B1

公开(公告)日：2009-05-26

申请号：US12195904

申请日：2008-08-21

Applicant: Arnon Amir ,  Nimrod Megiddo

Inventor： Arnon Amir ,  Nimrod Megiddo

IPC: H04M3/00

CPC classification number: H04M3/5183 ,  H04L51/34 ,  H04M2201/42 ,  H04M2203/357 ,  H04M2203/551

Abstract: A method for creating and maintaining threads of communications comprises accepting an electronic-communication call from a caller, determining if the caller is a new or previous caller by determining if a prior-caller user identification is contained within a call-receiving system, responsive to determining that the caller is a new caller assigning a new-caller user identification to the new caller and assigning a unique thread identification for communications related to a new issue, and responsive to determining that the caller is a known previous caller verifying a known-caller user identification and determining whether the known previous caller is calling about a new issue. Responsive to determining that the known previous caller is calling about a new issue, the method further includes assigning a unique thread identification to the new issue. Responsive to determining that the known previous caller is calling about an existing issue, the method further includes obtaining a list of previous thread identifications.

Abstract translation: 用于创建和维护通信线程的方法包括接受来自呼叫者的电子通信呼叫，通过确定呼叫接收系统中是否包含先前呼叫者用户标识来确定呼叫者是新呼叫者还是先前呼叫者，响应于 确定呼叫者是新呼叫者，向新呼叫者分配新的呼叫者用户标识，并为与新问题相关的通信分配唯一的线程标识，并且响应于确定呼叫者是已知的以前的呼叫者来验证已知呼叫者 用户识别并确定已知的先前呼叫者是否在呼叫新的问题。 响应于确定已知的先前呼叫者正在调用新的问题，该方法还包括向新问题分配唯一的线程标识。 响应于确定已知的先前呼叫者正在调用现有问题，该方法还包括获得先前线程标识的列表。