公开(公告)号：US20140256294A1

公开(公告)日：2014-09-11

申请号：US14154705

申请日：2014-01-14

Applicant: Saurav Chatterjee ,  John Drewry ,  Paul Fullarton ,  Josh Perfetto ,  Hemendra Rana

Inventor： Saurav Chatterjee ,  John Drewry ,  Paul Fullarton ,  Josh Perfetto ,  Hemendra Rana

IPC: H04W4/12

CPC classification number: H04W4/12 ,  H04M3/53333 ,  H04M2201/38 ,  H04M2203/2016 ,  H04M2203/253 ,  H04M2203/554

Abstract: An integrated voicemail system is described that provides “visual voicemail” that overcomes the shortcomings associated with a user having to dial into a voicemail system and navigate through a menu of options using conventional voice and/or standard DTMF signaling-based browsing capabilities. The visual voicemail instead provides, via a client device of the user's choice, a visual presentation of a user's voicemails along with state information of the voicemails. The visual presentation of the voicemails includes a user interface that allows a user to control or manipulate voicemails from the client device, where the manipulation includes playing, pausing, rewinding, fast-forwarding, deleting, and changing a state of each voicemail. The visual voicemail also eliminates the need for a user to periodically call-in to the enterprise voicemail system in order to check for voicemail messages as the messages can be automatically delivered to the user's client device.

Abstract translation: 描述了集成的语音邮件系统，其提供“视觉语音邮件”，其克服了与用户不必拨打语音邮件系统相关联的缺点，并且使用常规语音和/或基于标准的基于DTMF信令的浏览功能来导航选项菜单。 视觉语音信箱通过用户选择的客户端设备提供用户的语音邮件的视觉呈现以及语音邮件的状态信息。 语音邮件的视觉呈现包括允许用户控制或操纵来自客户端设备的语音邮件的用户界面，其中操纵包括播放，暂停，倒回，快进，删除和改变每个语音邮件的状态。 视觉语音邮件还消除了用户定期呼叫企业语音邮件系统以便检查语音邮件消息的需要，因为消息可以被自动传递到用户的客户端设备。

公开(公告)号：US08825470B2

公开(公告)日：2014-09-02

申请号：US11904654

申请日：2007-09-27

Applicant: Mallikarjuna Samayamantry Rao ,  Dennis Kucmerowski

Inventor： Mallikarjuna Samayamantry Rao ,  Dennis Kucmerowski

IPC: G06F17/28 ,  G06F17/20 ,  G06F17/27 ,  G10L21/00 ,  H04M11/00 ,  H04M1/64 ,  H04M3/00

CPC classification number: H04M3/42 ,  H04M7/006 ,  H04M7/0093 ,  H04M2201/38 ,  H04M2203/2061

Abstract: A system and method of providing a response with different language options for a data communication protocol, such as Session Initiation Protocol, are disclosed. For example, data communication is controlled between at least two endpoints. A response code indicative of a condition of the data communication is transmitted to one of the at least two endpoints. The response code is associated with a reason phrase operable to be displayed at the one of the at least two endpoints in a language selected from an option of a plurality of languages.

Abstract translation: 公开了一种为诸如会话发起协议之类的数据通信协议提供具有不同语言选项的响应的系统和方法。 例如，在至少两个端点之间控制数据通信。 指示数据通信的状况的响应码被发送到至少两个端点之一。 响应代码与可操作以在从多种语言的选项中选择的语言中的至少两个端点中的一个端点上显示的原因语句相关联。

公开(公告)号：US08819216B2

公开(公告)日：2014-08-26

申请号：US11799453

申请日：2007-05-01

Applicant: Mart Kelder ,  Ahti Heinla ,  Karlheinz Wurm

Inventor： Mart Kelder ,  Ahti Heinla ,  Karlheinz Wurm

IPC: G06F15/173 ,  H04L29/06

CPC classification number: G06F3/04842 ,  H04L65/80 ,  H04M1/2535 ,  H04M3/10 ,  H04M3/2209 ,  H04M3/2227 ,  H04M3/2236 ,  H04M3/365 ,  H04M3/367 ,  H04M3/56 ,  H04M7/0063 ,  H04M2201/38

Abstract: A method of controlling communication quality between one node and at least one other node in a packet switched communication system, the method comprising the steps of detecting at one of said nodes a condition that indicates that communication quality is below an acceptable threshold, automatically generating instructions based on the detected condition for a user of the at least one node, said instructions intended to provide a remedy to improve the communication quality, and receiving input from a user of the at least one node responsive to the instructions to implement the remedy and thereby improve the communication quality.

Abstract translation: 一种在分组交换通信系统中控制一个节点与至少一个其他节点之间的通信质量的方法，所述方法包括以下步骤：在所述节点之一处检测指示通信质量低于可接受阈值的条件，自动生成指令 基于所述至少一个节点的用户的检测条件，所述指令旨在提供补救以改善通信质量，以及响应于执行补救措施的指令从所述至少一个节点的用户接收输入，从而 提高通信质量。

公开(公告)号：US08793581B2

公开(公告)日：2014-07-29

申请号：US13887236

申请日：2013-05-03

Applicant: Noguar, L.C.

Inventor： John Sirstins ,  Jennifer Smith ,  Forest Baker, III ,  Forest Baker, IV

IPC: G06F15/00 ,  G06F13/00 ,  H04M3/50 ,  H04M3/527

CPC classification number: H04M3/50 ,  H04L67/306 ,  H04M3/493 ,  H04M3/5133 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/527 ,  H04M2201/38 ,  H04M2203/355

Abstract: A system is disclosed for presenting a plurality of scripts to a contact. A system includes a dialer, controller, Input/Output devices, and a memory containing modules for execution on a processor. A script player module plays a plurality of prerecorded audio file scripts. A presentation module presenting a plurality of script options to an agent. An input module receives an agent input corresponding to at least one of the script options. A profile module stores a contact profile reflecting contact-specific data, and the presentation module presents script options to the agent based upon the profile for outputting contact-specific scripts.

Abstract translation: 公开了一种用于向联系人呈现多个脚本的系统。 系统包括拨号器，控制器，输入/输出设备和包含用于在处理器上执行的模块的存储器。 脚本播放器模块播放多个预先录制的音频文件脚本。 向代理呈现多个脚本选项的呈现模块。 输入模块接收对应于至少一个脚本选项的代理输入。 简档模块存储反映联系人特定数据的联系人简档，并且呈现模块基于用于输出联系人特定脚本的简档向代理呈现脚本选项。

公开(公告)号：US20140204173A1

公开(公告)日：2014-07-24

申请号：US13748526

申请日：2013-01-23

Applicant: Benjamin David Eidelson ,  Randall Sarafa ,  Mayur Kamat ,  Ujjwal Singh ,  Peter Pawlowski ,  Richard Fulcher ,  Peter Ng ,  Evan Stephen Millar ,  Rhett Robinson

Inventor： Benjamin David Eidelson ,  Randall Sarafa ,  Mayur Kamat ,  Ujjwal Singh ,  Peter Pawlowski ,  Richard Fulcher ,  Peter Ng ,  Evan Stephen Millar ,  Rhett Robinson

IPC: H04N7/15

CPC classification number: G06F3/0484 ,  G06Q10/107 ,  H04L12/1813 ,  H04L12/1831 ,  H04L51/32 ,  H04L51/36 ,  H04M3/563 ,  H04M3/567 ,  H04M2201/38 ,  H04M2203/551 ,  H04N7/155 ,  H04N7/157

Abstract: Systems, methods and computer readable media for persistent conversations are described. In some implementations, a method can include receiving a communication message sent from a first user to at least one other user, and generating a persistent conversation object having a conversation content section and conversation state information. The method can also include storing the communication message in the conversation content section of the persistent conversation object, and forwarding the communication message to the at least one other user. The method can further include updating the conversation state information to reflect the receiving, storing and forwarding of the communication message.

Abstract translation: 描述用于持久对话的系统，方法和计算机可读介质。 在一些实现中，方法可以包括从第一用户发送到至少一个其他用户的通信消息，以及生成具有对话内容部分和对话状态信息的持久对话对象。 该方法还可以包括将通信消息存储在永久会话对象的会话内容部分中，并将通信消息转发给至少一个其他用户。 该方法还可以包括更新对话状态信息以反映通信消息的接收，存储和转发。

公开(公告)号：US08737271B2

公开(公告)日：2014-05-27

申请号：US13322562

申请日：2009-06-01

Applicant: Mikael Forsberg

Inventor： Mikael Forsberg

IPC: H04W4/16

CPC classification number: H04M19/04 ,  H04L65/1016 ,  H04L65/1053 ,  H04L65/1059 ,  H04M2201/38 ,  H04M2207/20

Abstract: In one aspect, a user terminal is configured to access an IMS network, and to obtain from the network an indication of a current dial-tone condition of the terminal. The terminal displays a graphical user-interface, GUI, that includes a visual indication of the current dial-tone condition of the terminal. In another aspect Application Server function in an IMS network is configured to provide information to a user terminal regarding a current dial-tone condition such that the user terminal is able to display an indication of the current dial-tone also known as call progress tone. Examples given in the application are dial-tone aka ring-back tone, message waiting tone and tones indicating that the user has activated call forwarding unconditional or call diversion. In another aspect a method of enabling a user of a user terminal accessing an IMS network to be informed of a current dial-tone condition of the user terminal includes: providing the user terminal with information regarding the current dial-tone condition; and, based on the obtained information, displaying the current dial-tone condition on a graphical user-interface on the user terminal.

Abstract translation: 一方面，用户终端被配置为访问IMS网络，并且从网络获得终端的当前拨号音条件的指示。 终端显示图形用户界面GUI，其包括终端当前拨号音条件的可视指示。 另一方面，IMS网络中的应用服务器功能被配置为向用户终端提供关于当前拨号音条件的信息，使得用户终端能够显示当前拨号音的指示，也称为呼叫进程音。 应用中给出的示例是拨号音，即回铃音，消息等待音和表示用户已经激活无条件呼叫转移或呼叫转移的音调。 在另一方面，一种使得接入IMS网络的用户终端的用户被通知用户终端的当前拨号音条件的方法包括：向用户终端提供关于当前拨号音状况的信息; 并且基于获得的信息，在用户终端上的图形用户界面上显示当前的拨号音状态。

公开(公告)号：US20140141753A1

公开(公告)日：2014-05-22

申请号：US14162393

申请日：2014-01-23

Applicant: CenturyLink Intellectual Property LLC

Inventor： Shekhar Gupta ,  Mike Roberts ,  Blaine Smith

IPC: H04W4/12

CPC classification number: H04W4/12 ,  H04M1/2478 ,  H04M1/57 ,  H04M1/663 ,  H04M1/72552 ,  H04M3/537 ,  H04M2201/38

Abstract: A system, method, and computer program product for managing different types of messages, such as, but not limited to, voicemails and text messages, is presented. For example, in one embodiment, the method includes identifying a sender associated with a message for a recipient; and grouping all messages from the sender under a directory associated with the sender, wherein the directory includes different types of messages received from the sender.

Abstract translation: 呈现用于管理不同类型的消息（例如但不限于语音邮件和文本消息）的系统，方法和计算机程序产品。 例如，在一个实施例中，该方法包括识别与接收者的消息相关联的发送者; 以及将与所述发送者相关联的目录下的来自所述发送者的所有消息分组，其中所述目录包括从所述发送者接收的不同类型的消息。

公开(公告)号：US08718680B2

公开(公告)日：2014-05-06

申请号：US13630102

申请日：2012-09-28

Applicant: Tao Huang ,  Deepak Chandra

Inventor： Tao Huang ,  Deepak Chandra

IPC: H04W24/00

CPC classification number: H04M3/42348 ,  H04M3/42042 ,  H04M2201/38 ,  H04M2207/18

Abstract: Methods, systems, and apparatus, including computer programs encoded on computer storage media, for number identification and tagging. One of the methods includes identifying a content item to be provided to a mobile device. The method includes identifying a location of the mobile device. The method includes identifying at least one calling format based on the location. The method includes identify a calling number included in the content item based on the at least one calling format. The method includes generating an altered version of the content item to tag the calling number. The method also includes provide the altered version to the mobile device.

Abstract translation: 方法，系统和装置，包括在计算机存储介质上编码的计算机程序，用于数字识别和标记。 方法之一包括识别要提供给移动设备的内容项目。 该方法包括识别移动设备的位置。 该方法包括基于该位置识别至少一个呼叫格式。 该方法包括基于至少一个呼叫格式识别包含在内容项中的主叫号码。 该方法包括生成内容项目的改变版本以标记主叫号码。 该方法还包括向移动设备提供改变的版本。

公开(公告)号：US08718246B2

公开(公告)日：2014-05-06

申请号：US13355113

申请日：2012-01-20

Applicant: Frank M. Roessler ,  Mehmet C. Balasaygun ,  Birgit A. Geppert ,  Trung T. Dinh-Trong

Inventor： Frank M. Roessler ,  Mehmet C. Balasaygun ,  Birgit A. Geppert ,  Trung T. Dinh-Trong

IPC: H04M11/00

CPC classification number: H04L67/24 ,  G06F9/543 ,  H04L65/403 ,  H04L67/04 ,  H04L67/306 ,  H04M3/42042 ,  H04M3/563 ,  H04M2201/38 ,  H04M2203/5009 ,  H04M2203/5081

Abstract: A communication manager establishes a call between two or more participants on two or more communication devices. The call can be an audio or video call. A call request is sent from one of the communication devices to conference an additional communication device to the call. For example, a participant in the call decides to conference an additional person to further discuss an idea.An information manager gets a roster of the participants. In addition to the call request, the roster of the participants is sent to the additional communication device. The additional communication device receives the call request and the roster. The roster is displayed to the user of the additional communication device. The user can then indicate to answer the call request. If answered, the additional communication device sends an indication that the call was answered and the additional communication device is conferenced into the call.

Abstract translation: 通信管理器在两个或更多个通信设备上的两个或更多个参与者之间建立呼叫。 呼叫可以是音频或视频呼叫。 呼叫请求从一个通信设备发送到会议另一个通信设备到呼叫。 例如，呼叫中的参与者决定会议另外一个人以进一步讨论一个想法。 信息管理员获得参与者名单。 除了呼叫请求之外，参与者的名单被发送到附加的通信设备。 附加通信设备接收呼叫请求和名单。 该名册显示给附加通信设备的用户。 然后，用户可以指示应答呼叫请求。 如果应答，则附加通信设备发送呼叫被应答并且附加通信设备被会议到呼叫中的指示。

公开(公告)号：US08712441B2

公开(公告)日：2014-04-29

申请号：US13861373

申请日：2013-04-11

Applicant: X One, Inc.

Inventor： Richard D. Haney

IPC: H04W24/00

CPC classification number: H04L67/18 ,  G01C21/20 ,  G01S19/01 ,  H04L67/1046 ,  H04L67/22 ,  H04L67/24 ,  H04L67/42 ,  H04M1/0202 ,  H04M1/72519 ,  H04M1/72525 ,  H04M1/72536 ,  H04M1/72572 ,  H04M3/42093 ,  H04M3/4228 ,  H04M3/42348 ,  H04M3/42365 ,  H04M2201/38 ,  H04M2203/2044 ,  H04M2207/18 ,  H04M2242/04 ,  H04M2242/30 ,  H04M2250/10 ,  H04W4/02 ,  H04W4/021 ,  H04W4/022 ,  H04W4/023 ,  H04W4/025 ,  H04W4/027 ,  H04W4/029 ,  H04W4/08 ,  H04W4/10 ,  H04W4/14 ,  H04W4/21 ,  H04W4/50 ,  H04W4/90 ,  H04W12/02 ,  H04W12/06 ,  H04W12/08 ,  H04W64/00 ,  H04W64/003 ,  H04W68/12 ,  H04W72/121 ,  H04W76/14 ,  H04W84/18

Abstract: A system for exchanging GPS or other position data between devices for purposes of group activities, child location monitoring, work group coordination, dispatching of employees etc. Cell phones and other wireless devices with GPS receivers have loaded therein a Buddy Watch application that communicates with a remote Buddy Watch Server. The server gets or maintains position data for the wireless devices. When the server receives a request from a first device to set up a temporary position-sharing relationship between it and a second device, the server facilitates symmetrical position sharing between the two devices. While the relationship is active, the server can receive updated position data from one or both devices, and if necessary calculate or recalculate a path based on the updated data. The server can also alert one of the devices should the other move too close to or too far from a specified location. The request message or messages used to establish the temporary position-sharing relationship may include a timeout specifying when the server is to sever the position-sharing relationship.

Abstract translation: 用于群体活动，儿童定位监测，工作组协调，员工派遣等的用于在设备之间交换GPS或其他位置数据的系统。具有GPS接收器的手机和其他无线设备在其中装载了与 远程Buddy Watch Server。 服务器获取或维护无线设备的位置数据。 当服务器从第一设备接收到建立与第二设备之间的临时位置共享关系的请求时，服务器便于两个设备之间对称的位置共享。 当关系处于活动状态时，服务器可以从一个或两个设备接收更新的位置数据，并且如有必要，基于更新的数据计算或重新计算路径。 如果另一个移动距离指定位置太远或太远，服务器也可以警告其中一个设备。 用于建立临时位置共享关系的请求消息或消息可以包括指定服务器何时切断位置共享关系的超时。