System and method for IVR development
    122.
    发明申请
    System and method for IVR development 审中-公开
    IVR开发的系统和方法

    公开(公告)号:US20090041215A1

    公开(公告)日:2009-02-12

    申请号:US11891231

    申请日:2007-08-09

    Abstract: In one embodiment, a system and method is illustrated as including creating a visual script containing a component that includes at least one of a function component, a decisional component, a speak component, and a capture component, and converting the visual script to a computer script. Further, this system and method may include retrieving a computer script from a pre-populated database, the computer script containing at least one component and being formatted using a language including at least one of an IVR-XML and a character delimited flat file, and generating training data using the computer script, the training data formatted as a linear computer script.

    Abstract translation: 在一个实施例中,系统和方法被示出为包括创建包含组件的可视脚本,所述组件包括功能组件,决策组件,讲话组件和捕获组件中的至少一个,并将可视脚本转换为计算机 脚本。 此外,该系统和方法可以包括从预先填充的数据库检索计算机脚本,所述计算机脚本包含至少一个组件,并且使用包括IVR-XML和字符分隔的平面文件中的至少一个的语言进行格式化,以及 使用计算机脚本生成训练数据,将训练数据格式化为线性计算机脚本。

    Content creation system, content creation method, computer executable program for executing the same content creation method, computer readable storage medium having stored the same program, graphical user interface system and display control method
    124.
    发明申请
    Content creation system, content creation method, computer executable program for executing the same content creation method, computer readable storage medium having stored the same program, graphical user interface system and display control method 有权
    内容创建系统,内容创建方法,用于执行相同内容创建方法的计算机可执行程序,具有存储相同程序的计算机可读存储介质,图形用户界面系统和显示控制方法

    公开(公告)号:US20080276163A1

    公开(公告)日:2008-11-06

    申请号:US12171068

    申请日:2008-07-10

    Abstract: The present invention relates to creating a web page and voice browsing of the web page, and more particularly, it improves accessibility for the voice browsing of the web page through a synthetic voice, efficiently with high reliability. A content creation system 20 of the present invention is used for creating a content which may be viewed through the synthetic voice, the system including: a database 22 for storing a structured document; and an information process section 24 for creating a speech node series 18 from the structured document, and calculating a reaching time from starting voice synthesis of the speech node series 18 until each node is outputted as the synthetic voice. The information process section 24 includes a support process section 36 to determine a graphic display corresponding to the reaching time, and to visually display the reaching time to a predetermined node by the voice synthesis on a screen of a display section 26.

    Abstract translation: 本发明涉及创建网页和网页的语音浏览,更具体地说,它以高可靠性有效地通过合成语音提高了对网页的语音浏览的可访问性。 本发明的内容创建系统20用于创建可以通过合成语音观看的内容,该系统包括:数据库22,用于存储结构化文档; 以及用于从结构化文档创建语音节点序列18的信息处理部分24,并且从开始语音节点序列18的语音合成计算到每个节点作为合成语音输出的到达时间。 信息处理部分24包括支持处理部分36,用于确定对应于到达时间的图形显示,并且通过在显示部分26的屏幕上的语音合成来可视地显示到预定节点的到达时间。

    SYSTEM AND METHOD FOR IMPLEMENTING AND ACCESSING CALL FORWARDING SERVICES
    125.
    发明申请
    SYSTEM AND METHOD FOR IMPLEMENTING AND ACCESSING CALL FORWARDING SERVICES 有权
    用于执行和访问呼叫转发服务的系统和方法

    公开(公告)号:US20080170680A1

    公开(公告)日:2008-07-17

    申请号:US11957540

    申请日:2007-12-17

    Abstract: A communications service for communications addressed to or from a communications address is implemented by receiving, from a requester though a packet switching network, a request to access current communications service data for an account for the communications address. The current communications service data for the account is forwarded to the requester through the packet switching network. An instruction to change an on/off state of the communications service is received from the requester through the packet switching network. The instruction to a communications service manager is forwarded through a data network. The on/off state of the communications service is changed in accordance with the instruction.

    Abstract translation: 通过寻址到通信地址或来自通信地址的通信的通信服务通过从请求者通过分组交换网络接收访问用于通信地址的帐户的当前通信服务数据的请求来实现。 该帐户的当前通信业务数据通过分组交换网络转发给请求者。 通过分组交换网络从请求者接收到改变通信服务的开/关状态的指令。 通信服务管理器的指令通过数据网络转发。 通信服务的开/关状态根据该指令而改变。

    INTERFACE-NEUTRAL COMMUNICATION ARCHITECTURE
    127.
    发明申请
    INTERFACE-NEUTRAL COMMUNICATION ARCHITECTURE 审中-公开
    接口 - 中性通信架构

    公开(公告)号:US20080144604A1

    公开(公告)日:2008-06-19

    申请号:US11611046

    申请日:2006-12-14

    Abstract: A method for delivering two-way real-time communication functionality, comprises providing a user interface neutral communication software library including telephony communication protocol functionality, implementing the communication software library in an interactive application, and implementing a user interface for the interactive application that allows an end user to control a calling engine that is adapted to employ the communication software library in order to send and receive voice data over one or more networks.

    Abstract translation: 一种用于提供双向实时通信功能的方法,包括提供包括电话通信协议功能的用户界面中立通信软件库,在交互式应用中实现通信软件库,以及实现用于交互应用的用户界面,其允许 最终用户控制适于使用通信软件库的呼叫引擎,以便通过一个或多个网络发送和接收语音数据。

    System and method for implementing and accessing call forwarding services
    129.
    发明授权
    System and method for implementing and accessing call forwarding services 失效
    用于实现和访问呼叫转移服务的系统和方法

    公开(公告)号:US07346155B2

    公开(公告)日:2008-03-18

    申请号:US11737945

    申请日:2007-04-20

    Abstract: A web server implements a call service, including call service data corresponding to a directory number of a user. The web server includes a first interface for communicating with a call processor that processes telephone calls in a telecommunications network. The processor communicates with a database that includes the call service data. The web server further includes a second interface for communicating with the user's computer via a packet switching network, the user computer including a display for displaying activation fields, which include a first activation indicator corresponding to the call service and a second activation indicator corresponding to a first feature of the call service. Each of the activation indicators enables selection of one of an ON and an OFF condition.

    Abstract translation: 网络服务器实现呼叫服务,包括对应于用户的目录号码的呼叫服务数据。 网络服务器包括用于与处理电信网络中的电话呼叫的呼叫处理器通信的第一接口。 处理器与包括呼叫服务数据的数据库进行通信。 网络服务器还包括用于经由分组交换网络与用户计算机通信的第二接口,所述用户计算机包括用于显示激活字段的显示器,所述显示器包括与所述呼叫服务相对应的第一激活指示符和对应于所述呼叫服务的第二激活指示符 呼叫服务的第一个功能。 每个激活指示器使能选择ON和OFF条件之一。

    Method and system for supporting non-intrusive and effective voice communication among mobile users
    130.
    发明授权
    Method and system for supporting non-intrusive and effective voice communication among mobile users 有权
    在移动用户之间支持非侵入性和有效的语音通信的方法和系统

    公开(公告)号:US07330721B2

    公开(公告)日:2008-02-12

    申请号:US10431651

    申请日:2003-05-07

    Abstract: A system and related method for supporting non-intrusive and effective voice communication among mobile users in which voice calls between mobile users are managed based on callee availability, caller-callee relationships, and non-intrusive information exchange, including interactive exchange at the time of call setup but prior to the call being answered. Callee availability can be based on callee device status, calendar activities, location, past behavior and other factors. The caller-callee relationships specify whether the callee is available, unavailable or on restricted availability relative to the caller. The interactive exchange can be implemented using voice and/or text/graphic displays on caller and callee mobile device. Callees are provided with options for handling the call. Callers are provided with information regarding the callee's current and future availability and willingness to receive a voice call from the caller, thus maximizing the chance of caller reaching the callee on every voice call.

    Abstract translation: 一种用于支持移动用户之间的非侵入式和有效的语音通信的系统和相关方法,其中移动用户之间的语音呼叫基于被叫方可用性,呼叫者被叫关系以及非侵入式信息交换进行管理,包括交互式交换 呼叫设置,但在呼叫被应答之前。 被提供的可用性可以基于被调用设备状态,日历活动,位置,过去行为和其他因素。 来电者被调用者关系指定被叫方是否可用,不可用或相对于呼叫者的受限可用性。 可以使用来电者和被叫移动设备上的语音和/或文本/图形显示来实现交互式交换。 客房提供处理电话的选项。 呼叫者被提供有关被叫方当前和将来的可用性以及从主叫方接收语音呼叫的意愿的信息,从而最大化呼叫者在每个语音呼叫上到达被叫者的机会。

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