Abstract:
Disclosed is a secure telephone call management system for authenticating users of a telephone system in an institutional facility. Authentication of the users is accomplished by using a personal identification number, preferably in conjunction with speaker independent voice recognition and speaker dependent voice identification. When a user first enters the system, the user speaks his or her name which is used as a sample voice print. During each subsequent use of the system, the user is required to speak his or her name. Voice identification software is used to verify that the provided speech matches the sample voice print. The secure system includes accounting software to limit access based on funds in a user's account or other related limitations. Management software implements widespread or local changes to the system and can modify or set any number of user account parameters.
Abstract:
In one embodiment, a system and method is illustrated as including creating a visual script containing a component that includes at least one of a function component, a decisional component, a speak component, and a capture component, and converting the visual script to a computer script. Further, this system and method may include retrieving a computer script from a pre-populated database, the computer script containing at least one component and being formatted using a language including at least one of an IVR-XML and a character delimited flat file, and generating training data using the computer script, the training data formatted as a linear computer script.
Abstract:
Methods and systems for providing a user with control over telecommunications services provided by a service provider. Using almost any type of communications device, a user may gain access to, view, and make changes or modifications to profile information related to the services. The changes may be made quickly and efficiently, but accuracy and thoroughness in the implementation of the changes are not sacrificed. Further, the changes to the communications services are implemented almost immediately and without involvement by the service provider. Particularly, profile information about the telecommunications service is stored on a server in a data network. A change action relating to the profile information may be received at the server from a data device (such as a wireless unit) operating on the network. The change action is implemented on the profile information to result in changed profile information, which may be provided from the server via the data network to the telecommunications system.
Abstract:
The present invention relates to creating a web page and voice browsing of the web page, and more particularly, it improves accessibility for the voice browsing of the web page through a synthetic voice, efficiently with high reliability. A content creation system 20 of the present invention is used for creating a content which may be viewed through the synthetic voice, the system including: a database 22 for storing a structured document; and an information process section 24 for creating a speech node series 18 from the structured document, and calculating a reaching time from starting voice synthesis of the speech node series 18 until each node is outputted as the synthetic voice. The information process section 24 includes a support process section 36 to determine a graphic display corresponding to the reaching time, and to visually display the reaching time to a predetermined node by the voice synthesis on a screen of a display section 26.
Abstract:
A communications service for communications addressed to or from a communications address is implemented by receiving, from a requester though a packet switching network, a request to access current communications service data for an account for the communications address. The current communications service data for the account is forwarded to the requester through the packet switching network. An instruction to change an on/off state of the communications service is received from the requester through the packet switching network. The instruction to a communications service manager is forwarded through a data network. The on/off state of the communications service is changed in accordance with the instruction.
Abstract:
Techniques for call integration with a television set-top box (STB) are provided. Call logs associated with multiple voice accounts are acquired and integrated as an integrated call log. The integrated call log is presented within a display to a user. The user can take a variety of actions on the integrated call log as a whole or on individual entries within the integrated call log.
Abstract:
A method for delivering two-way real-time communication functionality, comprises providing a user interface neutral communication software library including telephony communication protocol functionality, implementing the communication software library in an interactive application, and implementing a user interface for the interactive application that allows an end user to control a calling engine that is adapted to employ the communication software library in order to send and receive voice data over one or more networks.
Abstract:
A method including receiving at least one advertisement in a device and presenting a first information of at least one advertisement in response to the device being activated from an idle state.
Abstract:
A web server implements a call service, including call service data corresponding to a directory number of a user. The web server includes a first interface for communicating with a call processor that processes telephone calls in a telecommunications network. The processor communicates with a database that includes the call service data. The web server further includes a second interface for communicating with the user's computer via a packet switching network, the user computer including a display for displaying activation fields, which include a first activation indicator corresponding to the call service and a second activation indicator corresponding to a first feature of the call service. Each of the activation indicators enables selection of one of an ON and an OFF condition.
Abstract:
A system and related method for supporting non-intrusive and effective voice communication among mobile users in which voice calls between mobile users are managed based on callee availability, caller-callee relationships, and non-intrusive information exchange, including interactive exchange at the time of call setup but prior to the call being answered. Callee availability can be based on callee device status, calendar activities, location, past behavior and other factors. The caller-callee relationships specify whether the callee is available, unavailable or on restricted availability relative to the caller. The interactive exchange can be implemented using voice and/or text/graphic displays on caller and callee mobile device. Callees are provided with options for handling the call. Callers are provided with information regarding the callee's current and future availability and willingness to receive a voice call from the caller, thus maximizing the chance of caller reaching the callee on every voice call.