公开(公告)号：US20160352903A1

公开(公告)日：2016-12-01

申请号：US14722512

申请日：2015-05-27

Applicant: Avaya Inc.

Inventor： Ananda HP ,  Sumit Bijwe

IPC: H04M3/51 ,  H04M3/48 ,  H04M3/428

CPC classification number: H04M3/5191 ,  H04M3/428 ,  H04M3/4286 ,  H04M3/48 ,  H04M3/51 ,  H04M7/127 ,  H04M2201/14 ,  H04M2203/352 ,  H04M2203/404 ,  H04M2203/5027

Abstract: Placing a call on hold provides advantages to the party initiating the hold. The party may engage in another call or perform another action and return to the call when convenient, provided the party placed on hold is still on the call. The party on hold monitors the inactive call and waits until the call is reactivated. The party on hold is provided with a means to alert the other party via a session initiation protocol (SIP) message formatted as a ring-ping message. The message is sent to the party who placed the call on hold and the user's device activates an indicator, such as to alert the holding party that the held party wishes to re-engage the call. If the holding party does not un-hold the call or otherwise acknowledge the ring-ping indicator, another action can be initiated, such as by inviting another party to join the call.

Abstract translation: 拨打电话给发起举行的一方提供了优势。 派对可以进行另一个呼叫或执行另一个动作，并在方便的情况下返回该呼叫，只要该方保持挂起仍然在通话中。 保持方监听不活动的呼叫，并等待直到呼叫重新激活。 提供保持方提供了一种通过格式化为响铃消息的会话发起协议（SIP）消息来提醒对方的方法。 该消息被发送给保持呼叫的一方，并且该用户的设备激活一个指示符，例如向被叫方提醒被叫方希望重新接入该呼叫。 如果持有方不取消保留呼叫或以其他方式确认响铃指示符，则可以启动另一个操作，例如通过邀请另一方加入呼叫。

公开(公告)号：US20160352901A1

公开(公告)日：2016-12-01

申请号：US15166775

申请日：2016-05-27

Applicant: Ingenio, LLC

Inventor： Neeraj Jandwani

IPC: H04M3/51 ,  H04M7/00 ,  H04M3/42

CPC classification number: H04M3/5231 ,  H04L65/1069 ,  H04L65/1073 ,  H04M3/42221 ,  H04M3/5183 ,  H04M3/5191 ,  H04M7/0033 ,  H04M15/8083 ,  H04M2201/14 ,  H04M2203/2033 ,  H04M2203/2038 ,  H04M2203/2077 ,  H04W4/24

Abstract: A computing apparatus uses an interactive user assessment test to identify and/or assess the need and skills of the user as part of an enrollment process for the user to register for the services of the system that provides real time communications connections between users and advisers. The advisers provide coaching services over real time communications connections provided via the system. A recommendation engine is configured to use the assessment results to recommend advisers for the user based on the need and skills of the user, as well as the real time availability of the advisers to provide the coaching services.

Abstract translation: 计算设备使用交互式用户评估测试来识别和/或评估用户的需求和技能，作为注册过程的一部分，用于注册用户和顾问之间提供实时通信连接的系统的服务。 顾问通过系统提供的实时通信连接提供辅导服务。 推荐引擎配置为使用评估结果根据用户的需求和技能以及提供辅导服务的顾问的实时可用性为用户推荐顾问。

公开(公告)号：US20160330324A1

公开(公告)日：2016-11-10

申请号：US15188355

申请日：2016-06-21

Applicant: Xerox Corporation

Inventor： Sharath Srinivas ,  Bo Hu ,  Johannes A. Koomen

IPC: H04M3/523 ,  H04M3/51

CPC classification number: H04M3/5232 ,  H04M3/5166 ,  H04M3/5231 ,  H04M3/5238 ,  H04M2201/14 ,  H04M2201/18 ,  H04M2203/402

Abstract: Systems and methods of routing calls may include receiving a plurality of calls, and for each of the plurality of calls, determining a threshold time that may be a maximum service time for the call, estimating an expected service time for the call, comparing the threshold time with the expected service time for the call, and assigning the call into one of a plurality of queues based upon the comparing. The method of routing may further include prioritizing the plurality of queues based upon the expected service time for each call in each of the plurality of queues, directing each call in a first queue of the plurality of queues to a first group of agents, and providing a callback prompt to each call in a second queue of the plurality of queues, wherein a priority of the first queue is higher than a priority of the second queue.

Abstract translation: 路由呼叫的系统和方法可以包括接收多个呼叫，并且对于多个呼叫中的每一个，确定可以是呼叫的最大服务时间的阈值时间，估计呼叫的预期服务时间，比较阈值 具有预期的呼叫服务时间，并且基于该比较将该呼叫分配到多个队列中的一个队列中。 路由的方法还可以包括基于多个队列中的每一个中的每个呼叫的每个呼叫的预期服务时间来对多个队列进行优先级排序，将多个队列中的每个呼叫定向到第一组代理，并且提供 对所述多个队列的第二队列中的每个呼叫的回叫提示，其中所述第一队列的优先级高于所述第二队列的优先级。

公开(公告)号：US09479727B1

公开(公告)日：2016-10-25

申请号：US14799695

申请日：2015-07-15

Applicant: NICE-SYSTEMS LTD.

Inventor： Efim Kolodizner ,  Tal Zur

IPC: H04N7/14 ,  H04N5/76

CPC classification number: H04L12/1831 ,  H04M3/42221 ,  H04M3/5175 ,  H04M3/5183 ,  H04M2201/14 ,  H04N9/8211

Abstract: Methods and systems are described for recording screen data and audio data relating to a call. The screen recording session is initiated and terminated within the controller, based on correlation between audio data and screen data from the call, without requiring involvement with a controller or Computer Telephony Integration (CTI) layer.

Abstract translation: 描述用于记录与呼叫有关的屏幕数据和音频数据的方法和系统。 基于来自呼叫的音频数据和屏幕数据之间的相关性，屏幕记录会话在控制器内发起并终止，而不需要参与控制器或计算机电话集成（CTI）层。

公开(公告)号：US20160309021A1

公开(公告)日：2016-10-20

申请号：US14687592

申请日：2015-04-15

Applicant: Cyanogen Inc.

Inventor： David Herman ,  Fan Zhang

IPC: H04M3/432 ,  H04M3/436

CPC classification number: H04M3/432 ,  H04M3/42357 ,  H04M3/436 ,  H04M2201/14 ,  H04W4/16 ,  H04W68/005

Abstract: A method and system for providing an intelligent reminder by a device for returning a call to a calling party after receiving an incoming call. The system detects an incoming call and displays to a user an option for creating an intelligent reminder that, when triggered, reminds a user to commence a return call with the calling party. An intelligent reminder is triggered when the system identifies a condition associated with the device which satisfies a trigger condition associated with the intelligent reminder. A trigger condition can identify, for example, a geographic location. After determining that a trigger condition has been met, the system generates an alert, which includes an option to commence a return call with the calling party. The system may commence a call after receiving a selection by the user of the option to commence the call.

Abstract translation: 一种用于通过设备提供智能提醒的方法和系统，用于在接收到呼叫之后将呼叫返回给主叫方。 系统检测到来电，并向用户显示用于创建智能提醒的选项，当触发时，提醒用户开始与呼叫方的返回呼叫。 当系统识别与满足与智能提示相关联的触发条件的与设备相关联的条件时，智能提醒被触发。 触发条件可以识别例如地理位置。 在确定已经满足触发条件之后，系统产生警报，该警报包括与主叫方开始返回呼叫的选项。 系统可以在接收到用户选择开始呼叫的选择之后开始呼叫。

公开(公告)号：US20160227033A1

公开(公告)日：2016-08-04

申请号：US15013527

申请日：2016-02-02

Applicant: Moon Bae SONG

Inventor： Moon Bae SONG

IPC: H04M3/487 ,  H04M3/432 ,  H04W4/16

CPC classification number: H04M3/487 ,  H04M1/72519 ,  H04M1/72566 ,  H04M3/432 ,  H04M2201/14 ,  H04W4/16

Abstract: An electronic device and a method thereof area provided. The electronic device includes a communication circuit configured to communicate with at least one or more external electronic devices as a call reservation target, a processor electrically connected with the communication circuit, and a memory electrically connected with the processor. The processor determines a type of a call reservation request from information inputted through a user input requesting a call reservation and controls the communication circuit to perform at least one of transmitting schedule information of the electronic device to the at least one external electronic device and transmitting a request for schedule information of the at least one external electronic device, based on the type of the call reservation request.

Abstract translation: 提供电子设备及其方法。 电子设备包括通信电路，被配置为与作为呼叫预约对象的至少一个或多个外部电子设备通信，与通信电路电连接的处理器以及与处理器电连接的存储器。 处理器根据通过用户输入输入的请求呼叫预约的信息来确定呼叫预约请求的类型，并且控制通信电路执行至少一个外部电子设备的电子设备的发送调度信息和发送 基于所述呼叫预约请求的类型来请求所述至少一个外部电子设备的日程信息。

公开(公告)号：US09390615B2

公开(公告)日：2016-07-12

申请号：US12923142

申请日：2010-09-03

Applicant: Richard Dickinson ,  Don Mitchell ,  Jonathan Croy

Inventor： Richard Dickinson ,  Don Mitchell ,  Jonathan Croy

IPC: H04M11/04 ,  G08B27/00 ,  H04M3/42 ,  H04M3/533 ,  H04M7/00 ,  H04M3/424 ,  H04M3/51 ,  H04M3/53

CPC classification number: G08B27/005 ,  H04M3/42357 ,  H04M3/424 ,  H04M3/5116 ,  H04M3/5158 ,  H04M3/5322 ,  H04M3/53375 ,  H04M7/006 ,  H04M7/0075 ,  H04M2201/14 ,  H04M2201/39 ,  H04M2201/52 ,  H04M2203/2016 ,  H04M2203/205 ,  H04M2242/04 ,  H04M2242/14

Abstract: A voice over Internet Protocol (VoIP) positioning center (VPC) is implemented in configuration with support from a text-to-voice module, emergency routing database, and VoIP switching points (VSPs) to allow a public safety access point (PSAP) or other emergency center to effectively communicate the nature of an emergency alert notification and the area of notification to the VoIP positioning center (VPC). The inventive VPC in turn determines which phones (including wireless and/or VoIP phones) are currently in the area for notification, and reliably and quickly issues the required warning to all affected wireless and VoIP phones.

Abstract translation: 通过互联网语音协议（VoIP）定位中心（VPC）的配置实现了从文本到语音模块，紧急路由数据库和VoIP交换点（VSP）的支持，以允许公共安全接入点（PSAP）或 其他应急中心有效传达紧急警报通知的性质和通知区域到VoIP定位中心（VPC）。 本发明的VPC又确定当前在该区域中的哪些电话（包括无线和/或VoIP电话）用于通知，并且可靠且快速地向所有受影响的无线和VoIP电话发出所需的警告。

公开(公告)号：US09338803B2

公开(公告)日：2016-05-10

申请号：US14411087

申请日：2013-06-19

Applicant: KYOCERA Corporation

Inventor： Ryohei Shimizu

IPC: H04W76/00 ,  H04M3/56 ,  H04M1/725 ,  H04W4/10 ,  H04W76/04

CPC classification number: H04W76/005 ,  H04M1/72519 ,  H04M3/56 ,  H04M3/566 ,  H04M2201/14 ,  H04M2201/38 ,  H04M2207/18 ,  H04W4/10 ,  H04W76/25 ,  H04W76/40 ,  H04W76/45

Abstract: A mobile terminal having a push-to-talk (PTT) function, including: a controller that, upon detection of an operation for terminating a predefined call mode, maintains the predefined call mode for a period of predefined time, and terminates the predefined call mode upon elapse of the period; a display that displays remaining time to termination of the predefined call mode; and a remaining time changer that, upon detection of an operation for changing the remaining time, changes the remaining time according to the operation for changing the remaining time.

Abstract translation: 一种具有即按即说（PTT）功能的移动终端，包括：控制器，当检测到用于终止预定义呼叫模式的操作时，将预定呼叫模式维持预定义时间的一段时间，并终止预定义呼叫 期间过去的模式; 显示停止预定呼叫模式的剩余时间; 以及剩余时间改变器，其在检测到用于改变剩余时间的操作时，根据用于改变剩余时间的操作改变剩余时间。

公开(公告)号：US20160036978A1

公开(公告)日：2016-02-04

申请号：US14448376

申请日：2014-07-31

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Michael Rybachenko ,  Ivan Lysiuk

IPC: H04M3/523

CPC classification number: H04M3/5235 ,  H04M3/5232 ,  H04M3/5233 ,  H04M2201/14 ,  H04M2201/16

Abstract: A system and method include a processor and a memory. The memory stores instructions, which when executed by the processor, causes the processor to allocate interactions to a server based on a function of a criteria over time, where the server can only handle a determined number of interactions at a time.

Abstract translation: 系统和方法包括处理器和存储器。 存储器存储指令，当处理器执行该指令时，处理器根据一段时间内的标准的功能将处理器分配到服务器，其中服务器一次只能处理确定数量的交互。

公开(公告)号：US09237238B2

公开(公告)日：2016-01-12

申请号：US14339244

申请日：2014-07-23

Applicant: Polycom, Inc.

Inventor： Peter L. Chu ,  Yibo Liu ,  Uri Avni ,  Ami Noy

IPC: H04M3/42 ,  H04M11/00 ,  H04M1/00 ,  H04L12/16 ,  H04Q11/00 ,  H04M3/56

CPC classification number: H04M3/568 ,  H04M3/56 ,  H04M2201/14

Abstract: A conference apparatus reduces or eliminates noise in audio for endpoints in a conference. Endpoints in the conference are designated as a primary talker and as secondary talkers. Audio for the endpoints is processed with speech detectors to characterize the audio as speech or not and to determine energy levels of the audio. As the audio is written to buffers and then read from the buffers, decisions for the gain settings of faders for read audio of the endpoints being combined in the speech selective mix. In addition, the conference apparatus can mitigate the effects of a possible speech collision that may occur during the conference between endpoints.

Abstract translation: 会议设备减少或消除会议中端点的音频噪声。 会议的终点被指定为主要讲话者，也被指定为次要讲话者。 使用语音检测器处理端点的音频，以将音频表征为语音，并且确定音频的能级。 当音频被写入缓冲器然后从缓冲器读取时，用于在语音选择性混合中组合端点的读取音频的推子的增益设置的决定。 此外，会议装置可以减轻可能在端点之间的会议期间可能出现的语音冲突的影响。