公开(公告)号：US07321298B2

公开(公告)日：2008-01-22

申请号：US11247646

申请日：2005-10-10

Applicant: J. Andrew Judkins ,  Michael Shelton ,  David Peterson

Inventor： J. Andrew Judkins ,  Michael Shelton ,  David Peterson

IPC: G08B29/00

CPC classification number: H04M3/5233 ,  H04M3/5175 ,  H04M2201/42

Abstract: A method and system of configuring the scripting of a call center includes an interactive voice response (IVR) server and automatic call distributor (ACD) server and associated graphical user interface contained on a computer screen of an ACD manager that is loaded on a call center computer. A script editor window is displayed as a result of user input as part of a graphical user interface for the call center. The script editor window includes a script display area. Script icons are representative of ACD and IVR scripting actions and are dragged from an action toolbar into the script display area. The script icons are linked based on user input in the order which represents the IVR and ACD scripting within the call center.

Abstract translation: 配置呼叫中心脚本的方法和系统包括交互式语音响应（IVR）服务器和自动呼叫分配器（ACD）服务器以及包含在ACD管理器的计算机屏幕上的相关联的图形用户界面，ACD管理器被加载到呼叫中心 电脑。 作为呼叫中心的图形用户界面的一部分，作为用户输入的结果显示了脚本编辑器窗口。 脚本编辑器窗口包括脚本显示区域。 脚本图标代表ACD和IVR脚本操作，并从操作工具栏拖动到脚本显示区域。 基于用户输入的脚本图标按照呼叫中心内的IVR和ACD脚本的顺序进行链接。

公开(公告)号：US20070286391A1

公开(公告)日：2007-12-13

申请号：US11737945

申请日：2007-04-20

Applicant: Elizabeth GIBSON

Inventor： Elizabeth GIBSON

IPC: H04M3/42

CPC classification number: H04M3/42161 ,  H04M3/42153 ,  H04M3/54 ,  H04M2201/42 ,  H04M2207/12 ,  H04M2207/203 ,  H04Q3/0029

Abstract: A web server implements a call service, including call service data corresponding to a directory number of a user. The web server includes a first interface for communicating with a call processor that processes telephone calls in a telecommunications network. The processor communicates with a database that includes the call service data. The web server further includes a second interface for communicating with the user's computer via a packet switching network, the user computer including a display for displaying activation fields, which include a first activation indicator corresponding to the call service and a second activation indicator corresponding to a first feature of the call service. Each of the activation indicators enables selection of one of an ON and an OFF condition.

Abstract translation: 网络服务器实现呼叫服务，包括对应于用户的目录号码的呼叫服务数据。 网络服务器包括用于与处理电信网络中的电话呼叫的呼叫处理器通信的第一接口。 处理器与包括呼叫服务数据的数据库进行通信。 网络服务器还包括用于经由分组交换网络与用户计算机通信的第二接口，所述用户计算机包括用于显示激活字段的显示器，所述显示器包括与所述呼叫服务相对应的第一激活指示符和对应于所述呼叫服务的第二激活指示符 呼叫服务的第一个功能。 每个激活指示器使能选择ON和OFF条件之一。

公开(公告)号：US20070280434A1

公开(公告)日：2007-12-06

申请号：US11445057

申请日：2006-05-31

Applicant: David A. Howell ,  David Milstein ,  Linda Criddle ,  Philip A. Chou

Inventor： David A. Howell ,  David Milstein ,  Linda Criddle ,  Philip A. Chou

IPC: H04M1/64

CPC classification number: H04M3/533 ,  H04M2201/42

Abstract: Aspects of the present invention are directed at software for processing a received voicemail message to provide enhanced features in a voicemail system. In one embodiment, a user interface is provided where a callee may generate events to modify audio attributes of a received voicemail message. When an event to modify the audio attributes of the received voicemail message is received, aspects of the present invention obtain a set of event data that describes input generated by the callee. Then, a media player program is used to modify attributes of the data packets in the voicemail message in accordance with the input received from the callee.

Abstract translation: 本发明的方面涉及用于处理接收的语音邮件消息以在语音邮件系统中提供增强特征的软件。 在一个实施例中，提供了用户界面，其中被叫方可以生成事件来修改所接收的语音邮件消息的音频属性。 当接收到修改接收到的语音邮件消息的音频属性的事件时，本发明的各方面获得描述被叫方产生的输入的一组事件数据。 然后，媒体播放器程序用于根据从被叫方接收到的输入来修改语音邮件消息中的数据分组的属性。

公开(公告)号：US20070260972A1

公开(公告)日：2007-11-08

申请号：US11418896

申请日：2006-05-05

Applicant: Ewald Anderl

Inventor： Ewald Anderl

IPC: G06F17/00

CPC classification number: H04L67/1095 ,  G06F3/017 ,  G06F3/038 ,  G06F3/167 ,  G06F9/451 ,  G06F17/30174 ,  G06F17/30575 ,  G06F17/30864 ,  G06F2203/0381 ,  G10L15/26 ,  G10L15/265 ,  H04M3/42204 ,  H04M3/493 ,  H04M3/4938 ,  H04M2201/42 ,  H04M2207/18

Abstract: A method and system are disclosed herein for accepting multimodal inputs and deriving synchronized and processed information. A reusable multimodal application is provided on the mobile device. A user transmits a multimodal command to the multimodal platform via the mobile network. The one or more modes of communication that are inputted are transmitted to the multimodal platform(s) via the mobile network(s) and thereafter synchronized and processed at the multimodal platform. The synchronized and processed information is transmitted to the multimodal application. If required, the user verifies and appropriately modifies the synchronized and processed information. The verified and modified information are transferred from the multimodal application to the visual application. The final result(s) are derived by inputting the verified and modified results into the visual application.

Abstract translation: 本文公开了一种用于接受多模式输入并导出同步和处理的信息的方法和系统。 在移动设备上提供了可重复使用的多模式应用程序。 用户通过移动网络向多模式平台发送多模态命令。 输入的一种或多种通信模式经由移动网络被发送到多模式平台，然后在多模式平台上进行同步和处理。 同步和处理的信息被传送到多模式应用程序。 如果需要，用户验证并适当地修改同步和处理的信息。 验证和修改的信息从多模式应用程序传输到视觉应用程序。 最终结果是通过将验证和修改的结果输入到视觉应用程序中得出的。

公开(公告)号：US20070223458A1

公开(公告)日：2007-09-27

申请号：US11803567

申请日：2007-05-14

Applicant: Mark Kamenetsky ,  Lois Okino

Inventor： Mark Kamenetsky ,  Lois Okino

IPC: H04L12/66

CPC classification number: H04L12/66 ,  H04M3/42323 ,  H04M2201/42

Abstract: Systems and methods for monitoring, making, managing and controlling telephone communications with a computer call assistant with an integrated voice/data communications system are disclosed. A call assistant computer application preferably runs on a personal computer (“PC”) coupled to the integrated system over a packet bus. The call assistant exchanges control and/or status packets with the integrated system preferably over a packet bus. The call assistant enables the user to make, receive and control telephone calls, monitor the status of the user's extension, voice mail, etc., and preferably operates with integrated systems capable of transmitting and receiving voice and data in multiple modes. In preferred embodiments, the computer call assistant operates with systems that are capable of multiple native mode voice and data transmissions and receptions with a communications system having a multi-bus structure, including, for example, a time division multiplexed (“TDM”) bus, a packet bus, and a control bus, and multi-protocol framing engines, preferably including subsystem functions such as PBX, voice mail, file server, web server, communications server, telephony server, LAN hub and data router.

Abstract translation: 公开了一种用于与具有集成语音/数据通信系统的计算机呼叫助理进行电话通信的监视，制作，管理和控制的系统和方法。 呼叫辅助计算机应用程序优选地在通过分组总线耦合到集成系统的个人计算机（“PC”）上运行。 呼叫助理优选地通过分组总线与集成系统交换控制和/或状态分组。 呼叫助理使得用户能够进行，接收和控制电话呼叫，监视用户分机的状态，语音邮件等，并且优选地使用能够以多种模式发送和接收语音和数据的集成系统进行操作。 在优选实施例中，计算机呼叫助理与具有多总线结构的通信系统能够进行多个本地模式语音和数据传输和接收的系统一起工作，该通信系统包括例如时分多路复用（“TDM”）总线 ，分组总线和控制总线以及多协议成帧引擎，优选地包括诸如PBX，语音邮件，文件服务器，web服务器，通信服务器，电话服务器，LAN集线器和数据路由器之类的子系统功能。

公开(公告)号：US20070219800A1

公开(公告)日：2007-09-20

申请号：US11374791

申请日：2006-03-14

Applicant: James Hymel ,  Prathibha Tammana

Inventor： James Hymel ,  Prathibha Tammana

IPC: G10L21/00

CPC classification number: H04M3/53333 ,  H04M1/6505 ,  H04M1/72519 ,  H04M1/7255 ,  H04M2201/38 ,  H04M2201/40 ,  H04M2201/42 ,  H04M2203/301 ,  H04M2203/303

Abstract: A voice message system is provided that includes a voice control that receives voice messages and identified voice message pattern types within respective voice messages. The voice message system also includes a graphical user interface that displays voice message representations associated with the voice messages and visual indicator identifiers that reference portions of the voice message representations that contain the identified voice message pattern types.

Abstract translation: 提供了一种语音消息系统，其包括语音控制，其在相应语音消息内接收语音消息和识别的语音消息模式类型。 语音消息系统还包括显示与语音消息相关联的语音消息表示的图形用户界面以及引用包含所识别的语音消息模式类型的语音消息表示的部分的视觉指示符标识符。

公开(公告)号：US20070211875A1

公开(公告)日：2007-09-13

申请号：US11371129

申请日：2006-03-07

Applicant: Mikko Nurmi

Inventor： Mikko Nurmi

IPC: H04M3/42

CPC classification number: H04M3/42161 ,  H04M1/247 ,  H04M7/123 ,  H04M2201/38 ,  H04M2201/42 ,  H04M2250/74

Abstract: A method of controlling an electronic device, during a voice call, using audio inputs, the method including detecting a first interrupt during the voice call while audio input control is disabled; controlling the electronic device, in response to detection of the first interrupt, to prevent the inclusion of audio inputs within the voice call and to enable audio input control of the electronic device; and controlling the electronic device in response to detection of a second subsequent interrupt, to disable the audio input control and to re-enable the inclusion of audio inputs within the voice call.

Abstract translation: 一种在语音呼叫期间使用音频输入来控制电子设备的方法，所述方法包括在音频输入控制被禁用期间在语音呼叫期间检测第一中断; 响应于所述第一中断的检测来控制所述电子设备，以防止在所述语音呼叫中包括音频输入并使得能够对所述电子设备进行音频输入控制; 以及响应于检测到第二次后续中断来控制所述电子设备，以禁用所述音频输入控制并且重新启用在所述语音呼叫内包含音频输入。

公开(公告)号：US20070203977A1

公开(公告)日：2007-08-30

申请号：US11711128

申请日：2007-02-27

Applicant: Benjamin Wu ,  Bridget O'Connor ,  Hari Gopalkrishman

Inventor： Benjamin Wu ,  Bridget O'Connor ,  Hari Gopalkrishman

IPC: G06F15/16

CPC classification number: H04L67/306 ,  H04L51/04 ,  H04L51/36 ,  H04L65/105 ,  H04L65/1069 ,  H04L67/28 ,  H04L67/2838 ,  H04M1/2473 ,  H04M1/27455 ,  H04M7/0045 ,  H04M2201/42

Abstract: A system includes a client device and a server including a communication module configured to be accessed by the client device through which a user of the client device connects to another user via one of a plurality of communication services connected to the server, wherein one of the plurality of communication services is telephony.

Abstract translation: 一种系统包括客户端设备和服务器，其包括被配置为由客户端设备访问的通信模块，通过该客户端设备，客户端设备的用户经由连接到服务器的多个通信服务中的一个连接到另一个用户，其中， 多个通信服务是电话。

公开(公告)号：US20070189493A1

公开(公告)日：2007-08-16

申请号：US11655948

申请日：2007-01-19

Applicant: Robert Keiller ,  David Green ,  Alistair McLean

Inventor： Robert Keiller ,  David Green ,  Alistair McLean

IPC: H04M7/00

CPC classification number: H04M3/4938 ,  G10L15/22 ,  H04M2201/40 ,  H04M2201/42 ,  H04M2201/54 ,  H04M2203/355

Abstract: An interactive voice system is provided that includes a user interface connected to present audio outputs to a user and to receive inputs from the user. A computer system utilizes code arranged to generate the audio outputs and to respond to the inputs from the user. A model generator arranged to analyse the code and/or precursor code to that code to provide a representation of a graph representing various paths of execution through the code.

Abstract translation: 提供了一种交互式语音系统，其包括连接到向用户呈现音频输出并从用户接收输入的用户界面。 计算机系统利用被布置成产生音频输出并且响应来自用户的输入的代码。 一种模型发生器，被安排成分析该代码的代码和/或前体码以提供表示通过代码执行的各种路径的图形。

公开(公告)号：US07248684B2

公开(公告)日：2007-07-24

申请号：US10316514

申请日：2002-12-11

Applicant: Rami Caspi ,  William J. Beyda

Inventor： Rami Caspi ,  William J. Beyda

IPC: H04M3/42

CPC classification number: H04L65/4038 ,  H04L12/1831 ,  H04L29/06027 ,  H04M3/382 ,  H04M3/42221 ,  H04M3/5307 ,  H04M3/567 ,  H04M7/006 ,  H04M2201/40 ,  H04M2201/42 ,  H04M2201/60 ,  H04M2203/2072 ,  H04M2203/305 ,  H04M2203/4536

Abstract: A telecommunications system includes a network (102) and a multimedia server (104) operably coupled to the network. The multimedia server (104) is adapted to manage a multimedia conference and includes a memory (103) for storing selectable portions of the multimedia conference. The system further includes one or more client devices (122) operably coupled to the network and adapted to set recording cues for choosing portions of said multimedia conference for playback. The multimedia server or clients may include a voice recognition system (216) for transcribing audio portions of the conference. The voice recognition system may further be used to detect instances of the recording cues. In addition, in certain embodiments, the system provides for a moderator or participants to the conference an ability to adjust relevance probabilities generated upon recognition of the cues.

Abstract translation: 电信系统包括可操作地耦合到网络的网络（102）和多媒体服务器（104）。 多媒体服务器（104）适于管理多媒体会议，并且包括用于存储多媒体会议的可选择部分的存储器（103）。 该系统还包括可操作地耦合到网络并且适于设置用于选择所述多媒体会议的部​​分以用于回放的记录提示的一个或多个客户端设备（122）。 多媒体服务器或客户端可以包括用于转录会议的音频部分的语音识别系统（216）。 语音识别系统还可以用于检测记录提示的实例。 此外，在某些实施例中，该系统为会议的主持人或参与者提供调整在提示识别时产生的相关概率的能力。