公开(公告)号：US20150032515A1

公开(公告)日：2015-01-29

申请号：US14512791

申请日：2014-10-13

Applicant: HUAWEI TECHNOLOGIES CO., LTD.

Inventor： Hongkai Zhou ,  Shuangsheng Zhou

IPC: G06Q10/06

CPC classification number: G06Q10/06395 ,  G06F17/2785 ,  H04M3/42221 ,  H04M3/5141 ,  H04M3/5175 ,  H04M2201/40

Abstract: The present invention provides a quality inspection processing method and device. The method includes recording a media record of a current service; acquiring each media type in the recorded media record, and searching for and segmenting the recorded media record to acquire a sub-media record corresponding to each media type; and for each sub-media record, performing quality inspection processing on the sub-media record according to a policy that corresponds to the media type of the sub-media record, so as to acquire a quality inspection result of the media record.

Abstract translation: 本发明提供了一种质量检验处理方法和装置。 该方法包括记录当前服务的媒体记录; 获取所记录的媒体记录中的每种媒体类型，并搜索并分割所记录的媒体记录以获取对应于每种媒体类型的子媒体记录; 并且对于每个子媒体记录，根据与子媒体记录的媒体类型对应的策略对子媒体记录执行质量检查处理，以便获得媒体记录的质量检查结果。

公开(公告)号：US08934881B2

公开(公告)日：2015-01-13

申请号：US13723136

申请日：2012-12-20

Applicant: Eustace Prince Isidore

Inventor： Eustace Prince Isidore

IPC: H04M3/42 ,  H04W4/16 ,  H04M1/725 ,  H04W8/18 ,  H04W8/26 ,  G06F17/24 ,  H04M3/44 ,  H04M3/436 ,  H04L29/06 ,  H04W8/22 ,  H04W88/06

CPC classification number: H04W4/16 ,  G06F17/24 ,  H04M1/72519 ,  H04M3/42187 ,  H04M3/42246 ,  H04M3/436 ,  H04M3/44 ,  H04M2201/40 ,  H04W8/183 ,  H04W8/22 ,  H04W8/26 ,  H04W72/1215 ,  H04W88/06

Abstract: A method, improved communication device, and application program product enhances and expands the features and functionality of wireless communication devices and mobile computing devices. The embodiments provide the following functionality: (1) Simultaneous texting during ongoing voice communication, providing a text waiting mode for both single number mobile communication devices and multiple number mobile communication devices; (2) Dynamic area code determination and automatic pre-pending of area codes when a requested voice or text communication is initiated without the area code while the mobile communication device is outside of its home-base area code toll area; (3) Enhanced editing functionality for applications on mobile computing devices; (4) Automatic toggle from manual texting mode to voice-to-text based communication mode on detection of high velocity movement of the mobile communication device.

Abstract translation: 一种方法，改进的通信设备和应用程序产品增强和扩展了无线通信设备和移动计算设备的特征和功能。 实施例提供以下功能：（1）在正在进行的语音通信期间同时发短信，为单号移动通信设备和多号移动通信设备提供文本等待模式; （2）当移动通信设备在其本地区域代码收费区域之外时，在没有区号的情况下启动所请求的语音或文本通信时，动态区域代码确定和区域代码的自动预先等待; （3）移动计算设备上应用程序的增强编辑功能; （4）在移动通信设备的高速移动检测中，自动切换从手工发信模式到基于语音到文本的通信模式。

公开(公告)号：US20150012453A1

公开(公告)日：2015-01-08

申请号：US14493090

申请日：2014-09-22

Applicant: Intellisist, Inc.

Inventor： Gilad Odinak ,  Thomas Veatch

IPC: G06Q10/10 ,  G10L25/60

CPC classification number: H04M3/5232 ,  G06F17/21 ,  G06Q10/063112 ,  G06Q10/1053 ,  G10L15/08 ,  G10L15/26 ,  G10L15/30 ,  G10L17/26 ,  G10L25/51 ,  G10L25/60 ,  H04M3/2281 ,  H04M3/51 ,  H04M3/5175 ,  H04M3/5233 ,  H04M3/5235 ,  H04M2201/40 ,  H04M2201/41 ,  H04M2203/402

Abstract: A system and method for providing hiring recommendations of agents within a call center is provided. A voice sample is received from a candidate agent. The voice sample is analyzed by comparing the voice sample with at least one voice model associated with voice characteristics for two or more populations of a trait. One of the populations to which the candidate agent belongs for that trait is identified. A score is assigned to the candidate agent based on the identified population for the trait. A recommendation for hire for the candidate agent is provided based on the assigned score.

Abstract translation: 提供了一种用于在呼叫中心内提供代理人的招聘建议的系统和方法。 从候选代理接收到语音样本。 通过将语音样本与至少一个与两个或更多个性状群体的语音特征相关联的语音模型进行比较来分析语音样本。 识别候选人所属的种族之一。 基于所识别的性状群体，将得分分配给候选代理。 根据指定的分数提供候选人的雇用建议。

公开(公告)号：US08918121B2

公开(公告)日：2014-12-23

申请号：US13706696

申请日：2012-12-06

Applicant: Google Inc.

Inventor： Michael J. LeBeau ,  John Nicholas Jitkoff ,  Dave Burke

IPC: H04W24/00 ,  G10L15/26 ,  H04W4/04 ,  H04M1/725 ,  H04M1/04

CPC classification number: G10L17/22 ,  G06F3/167 ,  G10L15/22 ,  G10L15/265 ,  G10L2015/227 ,  H04M1/04 ,  H04M1/72522 ,  H04M1/72527 ,  H04M1/72561 ,  H04M1/72569 ,  H04M2201/40 ,  H04M2250/74 ,  H04W4/046

Abstract: In one implementation, a computer-implemented method includes detecting a current context associated with a mobile computing device and determining, based on the current context, whether to switch the mobile computing device from a current mode of operation to a second mode of operation during which the mobile computing device monitors ambient sounds for voice input that indicates a request to perform an operation. The method can further include, in response to determining whether to switch to the second mode of operation, activating one or more microphones and a speech analysis subsystem associated with the mobile computing device so that the mobile computing device receives a stream of audio data. The method can also include providing output on the mobile computing device that is responsive to voice input that is detected in the stream of audio data and that indicates a request to perform an operation.

Abstract translation: 在一个实现中，计算机实现的方法包括检测与移动计算设备相关联的当前上下文，并且基于当前上下文来确定是否将移动计算设备从当前操作模式切换到第二操作模式，在此期间 移动计算设备监视指示执行操作的请求的语音输入的环境声音。 该方法还可以包括响应于确定是否切换到第二操作模式，激活与移动计算设备相关联的一个或多个麦克风和语音分析子系统，使得移动计算设备接收音频数据流。 该方法还可以包括在移动计算设备上提供响应于在音频数据流中检测到并且指示执行操作的请求的语音输入的输出。

公开(公告)号：US08917821B2

公开(公告)日：2014-12-23

申请号：US13790420

申请日：2013-03-08

Applicant: Robert M. Engelke ,  Kevin R. Colwell ,  Troy D. Vitek

Inventor： Robert M. Engelke ,  Kevin R. Colwell ,  Troy D. Vitek

IPC: H04M11/00 ,  G10L15/26 ,  H04M1/253 ,  H04M1/247 ,  H04M3/533 ,  H04M3/42

CPC classification number: H04M3/42382 ,  G10L15/26 ,  G10L15/265 ,  H04M1/2473 ,  H04M1/2475 ,  H04M1/2535 ,  H04M3/42042 ,  H04M3/42161 ,  H04M3/42195 ,  H04M3/42391 ,  H04M3/533 ,  H04M2201/14 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2242/04

Abstract: A system and method for presenting caller ID information related to a caption assisted telephone call incorporating a first party Network appliance, a first party telephone service/terminal, and a relay linkable to the first party Network appliance via the Internet.

Abstract translation: 一种用于呈现与包括第一方网络设备，第一方电话服务/终端和可经由因特网可连接到第一方网络设备的中继的中继的字幕辅助电话呼叫相关的呼叫者ID信息的系统和方法。

公开(公告)号：US08914295B2

公开(公告)日：2014-12-16

申请号：US14256549

申请日：2014-04-18

Applicant: AT&T Intellectual Property I, LP

Inventor： Hisao Chang ,  Bernard S. Renger

IPC: G06F17/27 ,  G10L21/00 ,  G10L25/00 ,  G06F3/0481 ,  G09G5/377 ,  G10L15/26

CPC classification number: H04L51/32 ,  G06F3/0481 ,  G09G5/377 ,  G10L15/22 ,  G10L15/26 ,  G10L15/28 ,  G10L17/00 ,  H04L12/1813 ,  H04L51/10 ,  H04L67/306 ,  H04M3/4936 ,  H04M2201/40 ,  H04M2201/60

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a server including a controller to receive audio signals and content identification information from a media processor, generate text representing a voice message based on the audio signals, determine an identity of media content based on the content identification information, generate an enhanced message having text and additional content where the additional content is obtained by the controller based on the identity of the media content, and transmit the enhanced message to the media processor for presentation on the display device, where the enhanced message is accessible by one or more communication devices that are associated with a social network and remote from the media processor. Other embodiments are disclosed.

公开(公告)号：US20140365164A1

公开(公告)日：2014-12-11

申请号：US14465489

申请日：2014-08-21

Applicant: Numera, Inc.

Inventor： Ram David Adva Fish ,  Henry Messenger ,  Leonid Baryudin ,  Soroush Salehian Dardashti ,  Evgenia Goldshtein

IPC: G01P1/07

CPC classification number: H04W4/22 ,  G01P1/07 ,  H04M1/72538 ,  H04M2201/40 ,  H04M2250/02 ,  H04M2250/12 ,  H04W4/90

Abstract: A wearable device for detecting a user state is disclosed. The wearable device includes an accelerometer for measuring an acceleration of a user, a magnetometer for measuring a magnetic field associated with the user's change of orientation, a microphone for receiving audio, a memory for storing the audio, and at least one processor communicatively connected to the accelerometer, the magnetometer, the microphone, and the memory. The processor is identified to declare a measured acceleration as a suspected user state, and to categorize the suspected user state based on the stored audio as one of an activity of daily life (ADL), a confirmed user state, or an inconclusive event.

Abstract translation: 公开了一种用于检测使用者状态的穿戴式装置。 可穿戴装置包括用于测量用户加速度的加速度计，用于测量与用户方向改变相关联的磁场的磁力计，用于接收音频的麦克风，用于存储音频的存储器，以及至少一个处理器，其通信地连接到 加速度计，磁力计，麦克风和存储器。 处理器被识别为将测量的加速度声明为可疑用户状态，并且将基于所存储的音频的可疑用户状态归类为日常活动（ADL），确认的用户状态或不确定事件之一。

公开(公告)号：US20140362738A1

公开(公告)日：2014-12-11

申请号：US14119747

申请日：2012-05-25

Applicant: John Eugene Neystadt ,  Diego Urdiales Delgado

Inventor： John Eugene Neystadt ,  Diego Urdiales Delgado

IPC: H04M3/42 ,  G10L15/08 ,  G10L15/26 ,  H04W4/16

CPC classification number: H04M3/42221 ,  G10L15/08 ,  G10L15/26 ,  G10L15/265 ,  G10L15/30 ,  G10L2015/088 ,  H04M2201/40 ,  H04W4/16

Abstract: A system and a method for analyzing the content of a voice conversation. In particular a system for analyzing the content of a voice conversation, comprising a communication block which establishes and manages the communication session between the parties of said conversation; a keyword module in communication with a plurality of information sources for obtaining and storing keywords relevant to the parties; and an extraction block which extracts at least part of said conversation based at least in part on keywords stored in the keyword module and related to the parties.

Abstract translation: 一种用于分析语音对话内容的系统和方法。 特别是一种用于分析语音对话内容的系统，包括建立和管理所述会话的各方之间的通信会话的通信块; 与多个信息源通信的关键字模块，用于获取和存储与各方相关的关键字; 以及提取块，其至少部分地基于存储在所述关键字模块中并且与所述各方相关的关键字来提取所述对话的至少一部分。

公开(公告)号：US08873737B2

公开(公告)日：2014-10-28

申请号：US13041855

申请日：2011-03-07

Applicant: Thomas Moran ,  David Murray ,  John Costello ,  Peter Flannery ,  Hugh Tynan ,  Enda Dooley

Inventor： Thomas Moran ,  David Murray ,  John Costello ,  Peter Flannery ,  Hugh Tynan ,  Enda Dooley

IPC: H04M3/523 ,  H04M3/42 ,  H04M3/51

CPC classification number: H04M3/42221 ,  H04M3/5141 ,  H04M2201/40

Abstract: A system for routing communication sessions between a contact and an agent of a contact center is disclosed. The system is arranged to simultaneously connect more than one contact to an agent of the contact center capable of simultaneously handling a plurality of contacts. Typically, the contacts comprise non-voice contacts The system is arranged to obtain a respective time-varying characteristic associated with the various agents indicating an intermediate level of activity for the agents between the agents being unoccupied and the agents being fully occupied with handling contacts. New contacts received at the contact center are routed to an agent based at least partially the time-varying characteristic for the agents.

Abstract translation: 公开了一种用于在联系人和联络中心的代理之间路由通信会话的系统。 该系统被布置成将多于一个的触点同时连接到能够同时处理多个触点的联络中心的代理。 通常，触点包括非语音触点。系统被布置成获得与各种代理相关联的相应的时变特性，其指示代理未被占用且代理完全占用处理联系人之间的代理的中间活动级别。 在联络中心收到的新联系人至少部分地基于代理商的时变特征路由到代理。

公开(公告)号：US20140314228A1

公开(公告)日：2014-10-23

申请号：US14312310

申请日：2014-06-23

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Robert R. Bushey ,  Benjamin A. Knott ,  John M. Martin

IPC: H04M3/523 ,  H04M3/493

CPC classification number: H04M3/5232 ,  G10L15/1822 ,  G10L15/183 ,  H04M3/493 ,  H04M2201/40 ,  H04M2203/355

Abstract: A method of designing a customer interface for a service center, such as an automated speech recognition (ASR) self-service center. Customer activity to an existing service center is monitored, providing customer model, which includes a collection of customer tasks. These tasks are assigned to action-object pairs, which are further assigned to routing destinations. Dialog modules are designed, based on the customer model data, including disambiguation dialogs.

Abstract translation: 一种为服务中心（如自动语音识别（ASR）自助服务中心）设计客户接口的方法。 对现有服务中心的客户活动进行监控，提供客户模型，其中包括客户任务的集合。 这些任务分配给动作对象对，进一步分配给路由目的地。 对话框模块根据客户模型数据进行设计，包括消歧对话框。