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11.发明申请公开(公告)号：US20180218733A1
公开(公告)日：2018-08-02
申请号：US15937494
申请日：2018-03-27
Applicant: AffectLayer, Inc.
Inventor： Roy Raanani , Russell Levy , Micha Yochanan Breakstone , Dominik Facher
CPC classification number: G10L15/22 , G06N20/00 , G10L15/02 , G10L15/1815 , G10L17/005 , G10L2015/088 , H04M3/5175 , H04M2203/401
Abstract: The disclosure is directed to automatically determining product features that are a favorite of customers by analyzing conversations of representatives with the customers. A product functionality identification system retrieves recordings of various conversations, extracts features of the conversations, and analyzes the features to determine a set of features that is indicative of favorite functionalities of a product for one or more customers. A favorite functionality is one of multiple product features that is determined to be a favorite of one or more customers. The set of features is further analyzed to generate a favorite functionality manifest, which includes information regarding the favorite functionalities (a) as a summary of what is discussed in the conversations or (b) verbatim from the conversations.
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公开(公告)号：US10970492B2
公开(公告)日：2021-04-06
申请号：US16894465
申请日：2020-06-05
Applicant: AffectLayer, Inc.
Inventor： Roy Raanani , Russell Levy , Micha Yochanan Breakstone
IPC: H04M3/00 , H04M5/00 , G06F40/35 , G10L15/08 , H04M3/51 , H04M3/42 , G06F16/33 , H04M3/22 , G10L15/18 , G10L15/22 , G06F40/216 , G10L25/63
Abstract: A call assistant device is used to command a call management system to perform a specified task in association with a specified call. The call assistant device can be an Internet of Things (IoT) based device, which can include one or more buttons and connect to a communication network wirelessly. When a user activates the call assistant device, e.g., presses a button, the call assistant device sends a message to the call management system to perform a specified task. Upon receiving the message, the call management system executes the specified task in association with a specified call of the user. The task to be performed can be any task that can be performed in association with a call, e.g., generating a summary of the call, bookmarking a specified moment in the call, sending a panic alert to a particular user, or generating an action item.
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公开(公告)号：US10387573B2
公开(公告)日：2019-08-20
申请号：US15902808
申请日：2018-02-22
Applicant: AffectLayer, Inc.
Inventor： Roy Raanani , Russell Levy , Micha Yochanan Breakstone , Dominik Facher
IPC: H04M3/00 , H04M5/00 , G06F17/27 , G10L15/183 , G06F17/21 , G06Q30/00 , G06F17/28 , G06N20/00 , G10L15/18 , G06F15/76 , G10L15/08 , G10L25/51 , G10L25/63
Abstract: A feedback identification system to automatically determine customer pain points by analyzing conversations of representatives with customers. The feedback identification system retrieves recordings of various conversations, extracts features of the conversations, and analyzes the features to determine a set of features that is indicative of a customer pain point. A customer pain point is a problem the customer is facing with a product. The set of features is analyzed to generate a feedback manifest, which includes the customer pain point (a) as a summary of what is discussed in the conversations or (b) verbatim from the conversations.
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14.发明授权公开(公告)号：US10360911B2
公开(公告)日：2019-07-23
申请号：US15937494
申请日：2018-03-27
Applicant: AffectLayer, Inc.
Inventor： Roy Raanani , Russell Levy , Micha Yochanan Breakstone , Dominik Facher
IPC: H04M3/00 , H04M5/00 , G10L15/22 , G10L15/18 , G10L15/02 , H04M3/51 , G06N20/00 , G10L17/00 , G10L15/08
Abstract: A product functionality identification system to automatically determine product features that are a favorite of customers by analyzing conversations of representatives with the customers. The product functionality identification system retrieves recordings of various conversations, extracts features of the conversations, and analyzes the features to determine a set of features that is indicative of favorite functionalities of a product for one or more customers. A favorite functionality is one of multiple product features that is determined to be a favorite of one or more customers. The set of features is further analyzed to generate a favorite functionality manifest, which includes information regarding the favorite functionalities (a) as a summary of what is discussed in the conversations or (b) verbatim from the conversations.
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公开(公告)号：US20190057079A1
公开(公告)日：2019-02-21
申请号：US16168663
申请日：2018-10-23
Applicant: AffectLayer, Inc.
Inventor： Roy Raanani , Russell Levy , Micha Yochanan Breakstone
Abstract: A call assistant device is used to command a call management system to perform a specified task in association with a specified call. The call assistant device can be an Internet of Things (IoT) based device, which can include one or more buttons and connect to a communication network wirelessly. When a user activates the call assistant device, e.g., presses a button, the call assistant device sends a message to the call management system to perform a specified task. Upon receiving the message, the call management system executes the specified task in association with a specified call of the user. The task to be performed can be any task that can be performed in association with a call, e.g., generating a summary of the call, bookmarking a specified moment in the call, sending a panic alert to a particular user, or generating an action item.
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Patent Agency Ranking
16.发明授权公开(公告)号：US10051122B2
公开(公告)日：2018-08-14
申请号：US15168675
申请日：2016-05-31
Applicant: AffectLayer, Inc.
Inventor： Roy Raanani , Russell Levy , Micha Yochanan Breakstone
IPC: H04M3/00 , H04M5/00 , H04M3/51 , G06N99/00 , G06N7/00 , G06F17/27 , G06F17/28 , H04M3/523 , G10L17/02 , H04M3/42 , G10L25/51 , G10L25/63 , G10L17/26
Abstract: A call-modeling system models calls in real-time, with the goal of helping users, e.g., a sales representative and/or their managers, improve and/or guide the outcome of the calls. The call-modeling system generates real-time probabilities for possible outcomes of the conversation, as well as highlight specific on-call patterns, which may be either conducive or detrimental to a desired conversation outcome. The generated probabilities and highlighted patterns may be used by the sales representatives and/or their managers to either increase the probability of a desired outcome and/or optimize for call duration with a specific outcome.
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公开(公告)号：US20180181561A1
公开(公告)日：2018-06-28
申请号：US15902808
申请日：2018-02-22
Applicant: AffectLayer, Inc.
Inventor： Roy Raanani , Russell Levy , Micha Yochanan Breakstone , Dominik Facher
CPC classification number: G06F17/2785 , G06F15/76 , G06F17/21 , G06F17/28 , G06N20/00 , G06Q30/01 , G10L15/1822 , G10L15/183 , G10L25/51 , G10L25/63 , G10L2015/088
Abstract: The disclosure is directed to automatically determining customer pain points by analyzing conversations of representatives with customers. A feedback identification system retrieves recordings of various conversations, extracts features of the conversations, and analyzes the features to determine a set of features that is indicative of a customer pain point. A customer pain point is a problem the customer is facing with a product. The set of features is analyzed to generate a feedback manifest, which includes the customer pain point (a) as a summary of what is discussed in the conversations or (b) verbatim from the conversations.
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18.发明申请公开(公告)号：US20170187880A1
公开(公告)日：2017-06-29
申请号：US15460931
申请日：2017-03-16
Applicant: AffectLayer, Inc.
Inventor： Roy Raanani , Russell Levy , Micha Yochanan Breakstone
CPC classification number: H04M3/5232 , G06F17/2785 , G06K9/46 , G06N7/005 , G06N99/005 , G10L15/02 , G10L15/1815 , G10L15/183 , G10L17/02 , G10L17/26 , G10L25/51 , G10L25/63 , H04M3/42221 , H04M3/5175 , H04M3/5191 , H04M2201/40 , H04M2203/357 , H04M2203/556
Abstract: The disclosure is directed to analyzing voice conversations between participants of conversations and coordinating calls between participants, e.g., in order to influence an outcome of the voice conversation. For example, sales calls can be coordinated between specific sales representatives (“representatives”) and customers by routing a sales call from a customer to a specific sales representative, based on their voices and the content of the conversation, with the goal of positively influencing the outcome of the sales call. A mapping between sales representatives and customers that is set to maximize the probability for certain outcomes is generated. This mapping (or pairing) may be fed into either an automatic or manual coordination system that connects or bridges sales representatives with customers. The mapping may be generated either based on historic data or early-call conversation analysis, in both inbound and outbound calls.
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19.发明授权公开(公告)号：US09635178B2
公开(公告)日：2017-04-25
申请号：US15168729
申请日：2016-05-31
Applicant: AffectLayer, Inc.
Inventor： Roy Raanani , Russell Levy , Micha Yochanan Breakstone
IPC: H04M3/00 , H04M5/00 , H04M3/51 , G10L17/02 , G06N99/00 , G06N7/00 , G06F17/27 , G06F17/28 , H04M3/523 , H04M3/42
CPC classification number: H04M3/5175 , G06F17/2785 , G06F17/289 , G06N7/005 , G06N99/005 , G06Q30/02 , G10L17/02 , G10L17/26 , G10L25/51 , G10L25/63 , H04M3/42221 , H04M3/5232 , H04M2201/40 , H04M2203/357 , H04M2203/556
Abstract: The disclosure is directed to analyzing voice conversations between participants of conversations and coordinating calls between participants, e.g., in order to influence an outcome of the voice conversation. For example, sales calls can be coordinated between specific sales representatives (“representatives”) and customers by routing a sales call from a customer to a specific sales representative, based on their voices and the content of the conversation, with the goal of positively influencing the outcome of the sales call. A mapping between sales representatives and customers that is set to maximize the probability for certain outcomes is generated. This mapping (or pairing) may be fed into either an automatic or manual coordination system that connects or bridges sales representatives with customers. The mapping may be generated either based on historic data or early-call conversation analysis, in both inbound and outbound calls.
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公开(公告)号：US20200334419A1
公开(公告)日：2020-10-22
申请号：US16894465
申请日：2020-06-05
Applicant: AffectLayer, Inc.
Inventor： Roy Raanani , Russell Levy , Micha Yochanan Breakstone
IPC: G06F40/35 , G10L15/08 , H04M3/51 , H04M3/42 , G06F16/33 , H04M3/22 , G10L15/18 , G10L15/22 , G06F40/216
Abstract: A call assistant device is used to command a call management system to perform a specified task in association with a specified call. The call assistant device can be an Internet of Things (IoT) based device, which can include one or more buttons and connect to a communication network wirelessly. When a user activates the call assistant device, e.g., presses a button, the call assistant device sends a message to the call management system to perform a specified task. Upon receiving the message, the call management system executes the specified task in association with a specified call of the user. The task to be performed can be any task that can be performed in association with a call, e.g., generating a summary of the call, bookmarking a specified moment in the call, sending a panic alert to a particular user, or generating an action item.
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