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公开(公告)号：US09264667B1
公开(公告)日：2016-02-16
申请号：US14461131
申请日：2014-08-15
Applicant: Bank of America Corporation
Inventor： Christian Michael Mande , James Robert Grimsley , Tyler Johnson , Nathan Dent , Sara Gill , Kristy M. Crist
CPC classification number: H04N7/147 , G06Q10/06311 , G06Q30/016 , H04N7/15
Abstract: Systems, apparatus, and computer program products are provided for determining the media format for transferring a customer from customer between specialists and/or from one communication source to another communication source within a customer service outlet, such as a banking center or the like. For example, while a two-way video conference system may be used for communication between a customer and a remote specialist, in certain instances in which the customer requires transfer to another specialist (e.g., a specialist having a different specialty) other media formats, such as one-way live video conference, live audio-only conference, text chat or the like may be implemented.
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公开(公告)号：US10002387B2
公开(公告)日：2018-06-19
申请号：US14512242
申请日：2014-10-10
Applicant: BANK OF AMERICA CORPORATION
Inventor： Tyler Johnson , Christian Michael Mande , James Robert Grimsley , Sara Gill , Nathan Dent , Kristy M. Crist
CPC classification number: G06Q40/04
Abstract: The present invention is directed to apparatuses, methods, and computer program products for implementing a pre-contracted, staged, currency exchange system. Implementation includes receiving travel information from a user; processing the travel information, wherein processing the travel information comprises determining a negotiated currency exchange rate based on the received travel information; generating a contract based on processing the travel information, wherein the contract comprises terms for executing one or more transactions using the negotiated currency exchange rate, wherein the negotiated currency exchange rate is valid for at least one of a predetermined location, a predetermined number of transactions, or a predetermined period of time; and executing one or more transactions using the negotiated currency exchange rate in accordance with the contract terms.
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公开(公告)号：US20160171467A1
公开(公告)日：2016-06-16
申请号：US15049643
申请日：2016-02-22
Applicant: Bank of America Corporation
Inventor： Tyler Johnson , Sara Gill , Christian Michael Mande , James Robert Grimsley , Kristy M. Crist , Nathan Dent
CPC classification number: G06Q20/1085 , G05B2219/32128 , G06F3/048 , G06F3/0481 , G06F3/0484 , G06Q20/32 , G06Q20/327 , G07F19/205 , G07F19/206 , H04L67/141
Abstract: Embodiments of the invention are directed to a system, method, or computer program product for receiving a customization that will be displayed on the screen of an ATM based on a customer initiating a session with the ATM. The customization is associated with a function to perform a financial transaction. The function is performed as a result of the customer interacting with the customization on the screen of the ATM. The customization may be altered based on a handicap impairment of the customer. The displaying of the customization may be restricted for security purposes or as a request of the customer.
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公开(公告)号：US20160171465A1
公开(公告)日：2016-06-16
申请号：US15049633
申请日：2016-02-22
Applicant: Bank of America Corporation
Inventor： Tyler Johnson , Sara Gill , Christian Michael Mande , James Robert Grimsley , Kristy M. Crist , Nathan Dent
IPC: G06Q20/10 , G06F3/0481 , G06F3/0484
CPC classification number: G06Q20/1085 , G05B2219/32128 , G06F3/048 , G06F3/0481 , G06F3/0484 , G06Q20/32 , G06Q20/327 , G07F19/205 , G07F19/206 , H04L67/141
Abstract: Embodiments of the invention are directed to a system, method, or computer program product for receiving a customization that will be displayed on the screen of an ATM based on a customer initiating a session with the ATM. The customization is associated with a function to perform a financial transaction. The function is performed as a result of the customer interacting with the customization on the screen of the ATM. The customization may be altered based on a handicap impairment of the customer. The displaying of the customization may be restricted for security purposes or as a request of the customer.
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公开(公告)号：US20160171464A1
公开(公告)日：2016-06-16
申请号：US15049627
申请日：2016-02-22
Applicant: Bank of America Corporation
Inventor： Tyler Johnson , Sara Gill , Christian Michael Mande , James Robert Grimsley , Kristy M. Crist , Nathan Dent
CPC classification number: G06Q20/1085 , G05B2219/32128 , G06F3/048 , G06F3/0481 , G06F3/0484 , G06Q20/32 , G06Q20/327 , G07F19/205 , G07F19/206 , H04L67/141
Abstract: Embodiments of the invention are directed to a system, method, or computer program product for receiving a customization that will be displayed on the screen of an ATM based on a customer initiating a session with the ATM. The customization is associated with a function to perform a financial transaction. The function is performed as a result of the customer interacting with the customization on the screen of the ATM. The customization may be altered based on a handicap impairment of the customer. The displaying of the customization may be restricted for security purposes or as a request of the customer.
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Patent Agency Ranking
公开(公告)号：US09489664B2
公开(公告)日：2016-11-08
申请号：US15049633
申请日：2016-02-22
Applicant: Bank of America Corporation
Inventor： Tyler Johnson , Sara Gill , Christian Michael Mande , James Robert Grimsley , Kristy M. Crist , Nathan Dent
IPC: G06F3/048 , G06Q20/10 , H04L29/08 , G06Q20/32 , G07F19/00 , G06F3/0481 , G06F3/0484
CPC classification number: G06Q20/1085 , G05B2219/32128 , G06F3/048 , G06F3/0481 , G06F3/0484 , G06Q20/32 , G06Q20/327 , G07F19/205 , G07F19/206 , H04L67/141
Abstract: Embodiments of the invention are directed to a system, method, or computer program product for receiving a customization that will be displayed on the screen of an ATM based on a customer initiating a session with the ATM. The customization is associated with a function to perform a financial transaction. The function is performed as a result of the customer interacting with the customization on the screen of the ATM. The customization may be altered based on a handicap impairment of the customer. The displaying of the customization may be restricted for security purposes or as a request of the customer.
Abstract translation: 本发明的实施例涉及一种系统，方法或计算机程序产品，用于基于客户发起与ATM的会话来接收将在ATM的屏幕上显示的定制。 定制与执行金融交易的功能相关联。 该功能是由于客户与ATM屏幕上的定制相互作用而执行的。 可以根据客户的障碍障碍来改变定制。 定制的显示可能被限制为安全目的或作为客户的请求。
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公开(公告)号：US09471909B2
公开(公告)日：2016-10-18
申请号：US15049643
申请日：2016-02-22
Applicant: Bank of America Corporation
Inventor： Tyler Johnson , Sara Gill , Christian Michael Mande , James Robert Grimsley , Kristy M. Crist , Nathan Dent
CPC classification number: G06Q20/1085 , G05B2219/32128 , G06F3/048 , G06F3/0481 , G06F3/0484 , G06Q20/32 , G06Q20/327 , G07F19/205 , G07F19/206 , H04L67/141
Abstract: Embodiments of the invention are directed to a system, method, or computer program product for receiving a customization that will be displayed on the screen of an ATM based on a customer initiating a session with the ATM. The customization is associated with a function to perform a financial transaction. The function is performed as a result of the customer interacting with the customization on the screen of the ATM. The customization may be altered based on a handicap impairment of the customer. The displaying of the customization may be restricted for security purposes or as a request of the customer.
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18.发明授权公开(公告)号：US09467652B2
公开(公告)日：2016-10-11
申请号：US15041932
申请日：2016-02-11
Applicant: BANK OF AMERICA CORPORATION
Inventor： Christian Michael Mande , James Robert Grimsley , Tyler Johnson , Nathan Dent , Sara Gill , Kristy M. Crist
CPC classification number: H04N7/147 , G06Q10/06311 , G06Q30/016 , H04N7/15
Abstract: Systems, apparatus, and computer program products are provided for determining the media format for transferring a customer from customer between specialists and/or from one communication source to another communication source within a customer service outlet, such as a banking center or the like. For example, while a two-way video conference system may be used for communication between a customer and a remote specialist, in certain instances in which the customer requires transfer to another specialist (e.g., a specialist having a different specialty) other media formats, such as one-way live video conference, live audio-only conference, text chat or the like may be implemented.
Abstract translation: 提供了系统，装置和计算机程序产品，用于确定用户从专家之间和/或从一个通信源到客户服务插座（如银行中心等）中的另一个通信源之间的客户转移的媒体格式。 例如，当双向视频会议系统可以用于客户和远程专家之间的通信时，在客户需要转移到另一专家（例如，具有不同专长的专家）的其他媒体格式的某些情况下， 例如单向实况视频会议，实时音频会议，文本聊天等。
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公开(公告)号：US20160162856A1
公开(公告)日：2016-06-09
申请号：US14562485
申请日：2014-12-05
Applicant: BANK OF AMERICA CORPORATION
Inventor： Tyler Johnson , Sara Gill , Christian Michael Mande , James Robert Grimsley , Kristy M. Crist , Nathan Dent
CPC classification number: G06Q20/1085 , G05B2219/32128 , G06F3/048 , G06F3/0481 , G06F3/0484 , G06Q20/32 , G06Q20/327 , G07F19/205 , G07F19/206 , H04L67/141
Abstract: Embodiments of the invention are directed to a system, method, or computer program product for receiving a customization that will be displayed on the screen of an ATM based on a customer initiating a session with the ATM. The customization is associated with a function to perform a financial transaction. The function is performed as a result of the customer interacting with the customization on the screen of the ATM. The customization may be altered based on a handicap impairment of the customer. The displaying of the customization may be restricted for security purposes or as a request of the customer.
Abstract translation: 本发明的实施例涉及一种系统，方法或计算机程序产品，用于基于客户发起与ATM的会话来接收将在ATM的屏幕上显示的定制。 定制与执行金融交易的功能相关联。 该功能是由于客户与ATM屏幕上的定制相互作用而执行的。 可以根据客户的障碍障碍来改变定制。 定制的显示可能被限制为安全目的或作为客户的请求。
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公开(公告)号：US20160162855A1
公开(公告)日：2016-06-09
申请号：US14562471
申请日：2014-12-05
Applicant: BANK OF AMERICA CORPORATION
Inventor： Tyler Johnson , Christian Michael Mande , James Robert Grimsley , Sara Gill , Nathan Dent , Kristy M. Crist
CPC classification number: G06Q20/1085 , G06Q20/327 , G06Q20/363 , G06Q20/381 , G06Q20/3821 , G06Q20/405
Abstract: Embodiments of the invention are directed to a system, method, or computer program product for communicating customer preferences to an automated teller machine (ATM). In this way, the system receives at least one customer preference for conducting transactions at an ATM and input from the customer indicating the customer's desire to conduct an ATM transaction. In response to receiving the customer input, the system may generate a customer preference communication for receipt by the ATM, wherein the customer preference communication comprises at least of the at least one customer preferences for conducting transactions at an ATM.
Abstract translation: 本发明的实施例涉及用于将客户偏好传送到自动取款机（ATM）的系统，方法或计算机程序产品。 以这种方式，系统接收至少一个客户偏好以在ATM处进行交易，并从客户输入指示客户进行ATM交易的愿望。 响应于接收到客户输入，系统可以生成用于由ATM接收的客户偏好通信，其中客户偏好通信至少包括用于在ATM进行交易的至少一个客户偏好。
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