公开(公告)号：US11714911B2

公开(公告)日：2023-08-01

申请号：US17114318

申请日：2020-12-07

Applicant: Twilio Inc.

Inventor： Christopher Swenson ,  Umair Akeel ,  Nicolas Acosta Amador ,  Byeongung Ahn ,  Liat Dremer

IPC: G06F21/60 ,  G06F16/22 ,  H04L9/08 ,  H04L9/32

CPC classification number: G06F21/602 ,  G06F16/22 ,  H04L9/0838 ,  H04L9/32

Abstract: Methods, systems, and computer programs are presented for secure data encryption in a multi-tenant service platform. One method includes an operation for detecting a write request to write index data to storage. The write request is from a first user from a group of users, and the storage is configured to store index data for the group of users. Further, the method includes operations for authenticating that the first user is approved for access to the storage, and for identifying a first encryption key for the first user, where each user from the group of users has a separate encryption key. Further yet, the method includes encrypting the index data with the first encryption key and storing the encrypted index data in the storage.

公开(公告)号：US20220156296A1

公开(公告)日：2022-05-19

申请号：US17305976

申请日：2021-07-19

Applicant: Twilio Inc.

Inventor： Luke Percival de Oliveira ,  Umair Akeel ,  Alfredo Láinez Rodrigo ,  Nicolas Acosta Amador ,  Sahil Kumar ,  Liat Barda Dremer ,  Byeongung Ahn ,  Tyler Cole

IPC: G06F16/332 ,  G06F40/169 ,  G06F40/295 ,  G06F16/383 ,  G10L15/26 ,  G06N20/00

Abstract: Methods, systems, and computer programs are presented for searching the content of voice conversations. The conversations are translated into text and analysis of the conversation is performed to identify information in the conversation. The information identified includes turns taking data in the conversation and states identified within each state. A powerful user interface (UI) is provided to review the conversations and add annotations that tag the different turns. Additionally, parameter values are extracted from the text. A powerful search engine is provided with multiple search options, such as searching for text, searching by state within the conversation, searching by parameters extracted from the conversation, or a combination thereof.